Acura of Pleasanton

Acura of Pleasanton responded

Naplann, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. There are so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like a non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions. We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Kiran and Paul for your wonderful feedback, its mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with teammates, Marisol Arvizu, Shaun Dortch and Joshua Choy. We are committed to ensure our guests have complete confidence that we are providing them with a safe and reliable vehicle. We appreciate allowing our dealership to be a part of your family's Acura journey and hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you RMANGLIN for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's schedule but having teammates like Shaun that is committed to providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations HC Phan on your new Acura MDX purchase and thank you for taking the time to share this wonderful review about your family's visit. We appreciate allowing teammates, Helder Pereira, Igor Finkel and Justin Hernandez to earn your business and be a part of your Acura ownership experience. We know buying a car is still a milestone for most of our guests and it is good to hear we were able to exceed both your expectations. If you have any further questions about your MDX, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi LIXX0188, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations for more than 10 years! We appreciate sharing of your recent service experience with teammates Shuan Dortch and Joshua Choy during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our dealership to continue to earn your business. We know maintenance or unexpected repairs can be an frustrating experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Mr. Collins, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for Michael Capas, our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your family's business and confidence through the years. We look forward to our Acura journey together. Until your next visit, please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you UTHERCA for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Landon that are committed to provide the best possible experience can make all the difference. We thank you again for choosing our dealership and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you J. Avalostarira for your service to our country and for taking a moment to share your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Shaun Dortch to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Shaun that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you so much Casanpulga for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Michael Capas in their commitment to ensure we provide a proper Acura ownership experience. We are happy that our service team was able to determine the cause and offer options to correct it, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura, please don't hesitate to let Michael or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Sl13savage, we're so glad that we were able to go above and beyond your expectations! Thank you for taking a moment to let us know how we did. Our service teams strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Ashley Fritze and Jonathan Eme to be a part of your Acura MDX journey. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton