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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2020
Ashley was a pleasure to work with. She was very good at keeping me up to date and up front with information. I would work with her again. Loved that my car was washed!! keeping me up to date and up front with information. I would work with her again. Loved that my car was washed!! More
by ELVDESIGN
Verified CustomerEmployees Worked With
Ashley Fritze
February 05, 2020
I got in service appointment within 3 days of calling. The agent(?) was on top of things., and Davon in parts was awesome. Also, they used Lyft to take me home & back which is great! I didnt have to The agent(?) was on top of things., and Davon in parts was awesome. Also, they used Lyft to take me home & back which is great! I didnt have to wait for a driver and didn't have to share a ride, thus no stops along the way. I was previously with Acura Los Gatos, but changed to Acura of Pleasanton and am glad I did. I like it that they make me feel like I'm important. 🙂 More
by Nutynan
Employees Worked With
Davon in parts was excellent., Joshua Choy
February 05, 2020
Marisol was great to work with. Very helpful and saw the issue through to the end. Thank you. She was great at keeping me informed with updates and status. issue through to the end. Thank you. She was great at keeping me informed with updates and status. More
by JONNYHI
Employees Worked With
Marisol Arvizu
February 05, 2020
Safety belt replacement on my Acura Two visits necessary, both handled by Marisol Arvizu. First, to find out what is wrong with my safety belt and order a part for replacement. Second, t Two visits necessary, both handled by Marisol Arvizu. First, to find out what is wrong with my safety belt and order a part for replacement. Second, to do certain repairs. Long wait but it was absolutely “must do” situation. More
by pmhajdukiewicz
Employees Worked With
Marisol Arvizu
February 05, 2020
Great Service Always have had great help from the service department over the many years that I've been going there. Service reps. Ashley and Marisol are super. Th Always have had great help from the service department over the many years that I've been going there. Service reps. Ashley and Marisol are super. They are friendly, knowledgeable, professional and easy to interact with. The actual technicians that work on the cars have all been very helpful when I have needed there expertise. A special shout-out to Carlos and Josh in helping me out recently. More
by Satisfied 01
Employees Worked With
Carlos, Robert Whitlow, Ashley Fritze, Marisol Arvizu, Joshua Choy
February 04, 2020
great customer focus and willingness to go extra mile. Had some issue with front passenger door and service advisor Marisol took initiative to identify the issue and also cleaned the door to prove the poi Had some issue with front passenger door and service advisor Marisol took initiative to identify the issue and also cleaned the door to prove the point. great job, Marisol! More
by PALURI
Employees Worked With
Marisol Arvizu
February 04, 2020
Ashley was really helpful. She explained in detail about the car at the end of the service. Everyone else involved were helpful too. I enjoyed the Lyft service a lot! the car at the end of the service. Everyone else involved were helpful too. I enjoyed the Lyft service a lot! More
by GILLS4
Employees Worked With
Ashley Fritze
February 04, 2020
It’s always pleasure being at Acura Pleasanton! They always treat us as a family. They always exceed our expectations. We have 2 other different cars brands and we feel the difference between Acura and always treat us as a family. They always exceed our expectations. We have 2 other different cars brands and we feel the difference between Acura and other dealers. Thank you to all who served us yesterday and made our experience exceptional: Michael Capas, Helder, Josh, Igor & Justin. More
by Amgad
Employees Worked With
Josh, Helder Pereira, Igor Finkel, Justin Hernandez, Michael Capas
February 04, 2020
As always a trip to the service department was a pleasure. Friendly and efficient service and all our needs were met. The process of the service was explained in great detail along with the future pleasure. Friendly and efficient service and all our needs were met. The process of the service was explained in great detail along with the future services that were needed on our vehicle. More
by VKIDAWSON
Employees Worked With
Michael Capas
February 04, 2020
Friendly and efficient service. Easy to get an appointment and quick turnaround on the service. I have taken all of my Acura cars here and will continue to do so. appointment and quick turnaround on the service. I have taken all of my Acura cars here and will continue to do so. More
by JUDY_KNIGHT
Employees Worked With
Joshua Choy
