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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
February 07, 2020
I am a repeat customer. But this time the service was particularly poor. Times estimates were way off on a day that didn’t seem particularly busy - Thursday. Tire rotation was not done (I was given a particularly poor. Times estimates were way off on a day that didn’t seem particularly busy - Thursday. Tire rotation was not done (I was given a $24 discount for that). I was told, it is not needed. I drove quite a bit, not sure why it wasn’t needed but they already took long, I didn’t want to risk spending another 2.5-3 hrs. After the service was done, I had to go back as the service light/info was not turned off! I recommend Acura of Pleasanton to many of my friends. After yesterday, I am not sure if I myself should go. More
by chillappa
Verified CustomerEmployees Worked With
Ashley Fritze, Landon Bura
February 07, 2020
Shaun was nice and explained to me the need for brake pads and when they would be necessary to replace. I do wish for next time if there was a service I needed to be contacted prior to being notify the c pads and when they would be necessary to replace. I do wish for next time if there was a service I needed to be contacted prior to being notify the car I ready therefore am able to choose to add the needed service. More
by CEMBER67
Employees Worked With
Shaun Dortch
February 07, 2020
I was very happy with this service during my recent visit to take care of a recall notice. They helped me with the fix and also took care of dropping me and picking me from work. to take care of a recall notice. They helped me with the fix and also took care of dropping me and picking me from work. More
by choudhury_assam
Employees Worked With
Marisol Arvizu
February 07, 2020
Have always received excellent sales and auto maintenance services for years with this location and dealership. My preferred service contact is Marisol, absolutely the best. Knowledgeable, friendly and goes services for years with this location and dealership. My preferred service contact is Marisol, absolutely the best. Knowledgeable, friendly and goes the extra mile. Always ask for her and she delivers. ***** 5 stars More
by C.COVELLO
Employees Worked With
Marisol Arvizu
February 07, 2020
Marisol was a pleasure to work with. She is honest and set the right expectations, and she also quick to remedied an unexpected problem at pickup. set the right expectations, and she also quick to remedied an unexpected problem at pickup. More
by KIMADRIAN
Employees Worked With
Gary Chan, Marisol Arvizu
February 06, 2020
Excellent attentiveness and service. Marisol was extremely helpful finding me a quiet place to work while my Acura was being serviced. The car is running great! extremely helpful finding me a quiet place to work while my Acura was being serviced. The car is running great! More
by ANDYMACLEE
Employees Worked With
Marisol Arvizu
February 06, 2020
Great experience as always with Shaun Dortch Easy to make my appt. online, got in quickly and Shaun Dortch took great care of me... as always! He is caring and explains things very well, etc. Easy to make my appt. online, got in quickly and Shaun Dortch took great care of me... as always! He is caring and explains things very well, etc. More
by avthq
Employees Worked With
Shaun Dortch
February 06, 2020
The entire process from phone call to service was quick and easy with courteous service. Landon stayed late so I could pick up my car a bit after hours. and easy with courteous service. Landon stayed late so I could pick up my car a bit after hours. More
by SRKOUNS
Employees Worked With
Landon Bura
February 06, 2020
Landon did a good job of informing and updating me on the service. The service was completed in a timely and professional way and I was satisfied with the result service. The service was completed in a timely and professional way and I was satisfied with the result More
by MKY368
Employees Worked With
Landon Bura
