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Acura of Pleasanton

Pleasanton, CA

5.0
1,172 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,172 reviews

February 18, 2020

Very good experience in sales and finance departments. Quick response of internet quotations and follow up. Happy with the new 2020 RDX basics FWD car More

by Nedxgwu
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Feb 18, 2020 -

Acura of Pleasanton responded

Congratulations X Wu on your new Acura RDX SUV and thank you for sharing of your experience with teammate Stephen Lao while shopping with our dealership. Your time is valuable and with so many dealership choices in the Bay Area we appreciate allowing ours to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

The process for checking in my car was smooth and Ashley was great to work with. I loved how efficient the Lyft drivers were integrated in your process More

by RussellWalsh85
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Hello Mr Walsh, thank you for your kind review; we are happy to pass along your comments to the service team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing teammate Ashley Fritze the opportunity to earn your business with your Acura MDX during your first time visit with us. Your feedback is valuable and helps us to know we are on the right track for our guests. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

I took my car for a recall job. Ashley is awesome! She is amazing, friendly and helpful to take care of what I need. Thank you very much Ashley! More

by THERESA_AI
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Hello Theresa, we are glad we could help! We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Pleasanton. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ashley Fritize to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team and we thank you for letting our dealership be a part of your Acura ownership journey. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Ashley thoroughly care for her clients, I would come back for her soon, would recommend all my friends! See you all soon! Have a nice day! More

by lcraft99
Recommend Dealer
Yes
Employees Worked With
Ashlee Veitenheimer, Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Thank you Maryann5 for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Having teammates like Ashley Fritze that are passionate about customer service can make all the difference and we appreciate your feedback about your recent service visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Marisol has a great personality and was very thorough in explaining what work was to be done and the potential cost. Overall it was a very pleasant experience. More

by Dsfujino5
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 19, 2020 -

Acura of Pleasanton responded

Dsfujino5, thanks for your praise, kind comments, and for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. Your safety is our highest priority and we know unexpected repairs can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura CL! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Great service, really makes you feel like your car is in the right hands. And Lyft shuttles were convenient and more efficient than usual dealer shuttle services. More

by armanansari81
Recommend Dealer
Yes
Employees Worked With
Jerry Pico, Janel Reavis, Michael Capas, Ashley Fritze, Gary Chan, Landon Bura, Marisol Arvizu, Shaun Dortch, Joey Aria, Joshua Choy
Feb 18, 2020 -

Acura of Pleasanton responded

Thank you Arman for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates, Joey, Marisol, Michael, Gary, Joshua, Shaun, Ashley, Janel, Jerry and recently with Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 16, 2020

Nice easy fast and honest transaction. Stephen L was fantastic. Justin in finance was equally as awesome. Would not hesitate to purchase another car from this dealership. More

by KSTANDART
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Justin Hernandez
Feb 16, 2020 -

Acura of Pleasanton responded

Congratulations K and J Standart on your recent Acura SUV purchase and thank you for sharing of your experience with teammate s Stephen Lao, Justin Hernandez and of our dealership. When it comes to finding the perfect Acura, there are many choices in the Bay Area and we appreciate allowing Stephen and Justin to be the ones to earn your family's business. As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your Acura RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 15, 2020

Great communication. Up front with all costs. Easy transportation to my office and back to the dealership to pick up my vehicle when it was ready. Still waiting on a call from the dealership to repla More

by dmj080
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 15, 2020 -

Acura of Pleasanton responded

Thank you dmj080 for choosing our dealership and allowing us an opportunity to earn your business with your Acura. We appreciate feedback from our guests and sharing of their experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Shaun Dortch make all the difference. Your comments about the chrome bumper trim has been shared with Shaun and our management for review. We want to be your vehicle ownership partner, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 15, 2020

Farooq was kind, personable, and overall great to work with. He answered all my questions and made me feel comfortable in the car buying process. He was informative without being pushy! Also I needed to More

by Tired Mommy
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Sam Alroubai, Gabriel Gonzalez, Justin Hernandez, Xaviaer DuRousseau
Feb 15, 2020 -

Acura of Pleasanton responded

Hello Tire Mommy, we're happy you found our team to be so supportive while shopping with us. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. Shopping or leasing for a new or pre-owned vehicle is a huge life event and we appreciate allowing all our teammates Farooq Omar, Justin Hernandez, Sam Alroubai, Gabriel Gonzalez and Xaviaer DeRousseau the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned it. Congratulations on your recent purchase and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

Great experience. Shaun was friendly, knowledgeable, and kept me up to date on my car. I will definitely bring my car back for service in the future. More

by TERRENCEMULLINS32
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 14, 2020 -

Acura of Pleasanton responded

Hello Mr. Mullins, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership in the past and allowing us another opportunity to earn your business with your new Acura. Your feedback is valuable and helps us to know how our guests view their experience with our dealership. We appreciate allowing teammate Shaun Dortch be a part of your service visit and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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