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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

February 16, 2020

Nice easy fast and honest transaction. Stephen L was fantastic. Justin in finance was equally as awesome. Would not hesitate to purchase another car from this dealership. More

by KSTANDART
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Justin Hernandez
Feb 16, 2020 -

Acura of Pleasanton responded

Congratulations K and J Standart on your recent Acura SUV purchase and thank you for sharing of your experience with teammate s Stephen Lao, Justin Hernandez and of our dealership. When it comes to finding the perfect Acura, there are many choices in the Bay Area and we appreciate allowing Stephen and Justin to be the ones to earn your family's business. As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your Acura RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 15, 2020

Great communication. Up front with all costs. Easy transportation to my office and back to the dealership to pick up my vehicle when it was ready. Still waiting on a call from the dealership to repla More

by dmj080
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 15, 2020 -

Acura of Pleasanton responded

Thank you dmj080 for choosing our dealership and allowing us an opportunity to earn your business with your Acura. We appreciate feedback from our guests and sharing of their experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Shaun Dortch make all the difference. Your comments about the chrome bumper trim has been shared with Shaun and our management for review. We want to be your vehicle ownership partner, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 15, 2020

Farooq was kind, personable, and overall great to work with. He answered all my questions and made me feel comfortable in the car buying process. He was informative without being pushy! Also I needed to More

by Tired Mommy
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Sam Alroubai, Gabriel Gonzalez, Justin Hernandez, Xaviaer DuRousseau
Feb 15, 2020 -

Acura of Pleasanton responded

Hello Tire Mommy, we're happy you found our team to be so supportive while shopping with us. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. Shopping or leasing for a new or pre-owned vehicle is a huge life event and we appreciate allowing all our teammates Farooq Omar, Justin Hernandez, Sam Alroubai, Gabriel Gonzalez and Xaviaer DeRousseau the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned it. Congratulations on your recent purchase and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

Great experience. Shaun was friendly, knowledgeable, and kept me up to date on my car. I will definitely bring my car back for service in the future. More

by TERRENCEMULLINS32
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Feb 14, 2020 -

Acura of Pleasanton responded

Hello Mr. Mullins, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership in the past and allowing us another opportunity to earn your business with your new Acura. Your feedback is valuable and helps us to know how our guests view their experience with our dealership. We appreciate allowing teammate Shaun Dortch be a part of your service visit and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

I’ve bought 3 Acura’s from this dealership and always had excellent service from the employees that work in the Service Department. They work hard to make sure your car is running correctly. More

by DCYJ524
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Joshua Choy
Feb 18, 2020 -

Acura of Pleasanton responded

Thank you DCYJ524 for taking a moment to let us know how we did over the years with your three Acura vehicles. Our service team strives for 100% satisfaction, and it is great to hear you had such a positive experience with us. We appreciate allowing our teammates Landon Bura and Joshua Choy to be a part of your Acura vehicle ownership experiences. We understand that having a safe and reliable vehicle is very important to all our guests as it is to all of us. Should there ever be any inquiries, please feel free to let us know how we can help. We look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

Marisol awesome thank you 🙏 to her. Also wonderful treatment the night before when I had the car towed into Acura. I walked over to Lexus and Michael Sullivan got me a Lyft ride home. More

by GRAZIANI314
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 14, 2020 -

Acura of Pleasanton responded

Hi Ms. Granziani, thank you for taking the time to leave a 5 star review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Marisol Arvizu and Michael Sullivan at our sister dealership during your unplanned visit to our dealership. There are so many choices in the Bay Area and we appreciate allowing us to earn your business once again. We know unexpected repairs can be an overwhelming experience but we are committed to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your ILX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

I was so impressed with the professionalism and kindness of the staff. Marisol was great. I just came in for an oil change and felt like i was at a 5 star hotel. She took over and even gave me suggestion More

by sage3511
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 14, 2020 -

Acura of Pleasanton responded

Hi sage3511, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance can feel like a time consuming experience but our goal to make it as pleasant and smooth as a 5 star hotel! We look forward to becoming your Acura ownership partner and stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura MDX! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

Had a recall issue was taken in right away no problems the way it should be .Waited for repairs was finished sooner than I was quoted More

by NICKBASTOVAN
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 18, 2020 -

Acura of Pleasanton responded

Hello Mr Bastovan we appreciate this high star rating and for allowing us to earn your business. Thank you for sharing of your experience with teammate Marisol Arvizu and our service department. As your ownership partner, keeping your Acura TL safe and our highest priority. Please feel free to let us know should there is ever anything else we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 14, 2020

I have always been treated with great service. We’ll informed service personal. They are always ready to help with the right decisions on parts More

by TUNDRA-00
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Marisol Arvizu, Joshua Choy
Feb 14, 2020 -

Acura of Pleasanton responded

Thank you Ms Rosas for choosing our dealership and allowing us once again the opportunity to earn your business with your Acura. We appreciate your feedback and sharing of your recent experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Joshua Choy, Landon Bura and Marisol Arvizu make all the difference. Please feel free to let us know if there is ever anything we can do to help with your SUV. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 13, 2020

I had the pleasure of working with Ashley!! What an amazing young lady. She made sure everything was completed and washed my car inside/out More

by DARSTAHR
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 17, 2020 -

Acura of Pleasanton responded

Darstahr, we're so glad that we were able to go above and beyond your expectations! Thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us the opportunity to earn your business. Your feedback is valuable and we appreciate allowing teammate Ashley Fritze be a part of your Acura journey. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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