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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

February 19, 2020

It was so easy to schedule the recall work. Person who checked me in was very helpful and friendly. Acura taking care of dropping and picking you up was perfect. More

by rmojsantos
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 19, 2020 -

Acura of Pleasanton responded

Thank you rmojsantos for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your business and for allowing our service team the opportunity to provide service for your Acura, keeping it performing at its best. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Marisol Arvizu make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 19, 2020

It’s a pleasant experience shopping for a used car, glad we found a preowned certified vehicle at a good price, initial service issues were also addressed promptly. More

by praveen
Recommend Dealer
Yes
Employees Worked With
Gabriel Gonzalez, Andy Johnson, Shahab Alizadeh, Joshua Choy
Feb 19, 2020 -

Acura of Pleasanton responded

Hello Praveen, we're happy you found all our teammates to be so supportive with every step while shopping for your Acura here at our dealership. Earning the confidence of our guests is a top priority for all our teammates Shahab, Gabriel, Andy and Joshua to name a few. Shopping for an Acura is a huge life event to our guests and we appreciate providing all of us the opportunity to be a part of it. Your feedback means so much to our dealership and we're so happy to have earned it. Thank you again for taking the time to let everyone know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Great service, really makes you feel like your car is in the right hands. And Lyft shuttles were convenient and more efficient than usual dealer shuttle services. More

by armanansari81
Recommend Dealer
Yes
Employees Worked With
Jerry Pico, Janel Reavis, Michael Capas, Ashley Fritze, Gary Chan, Landon Bura, Marisol Arvizu, Shaun Dortch, Joey Aria, Joshua Choy
Feb 18, 2020 -

Acura of Pleasanton responded

Thank you Arman for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates, Joey, Marisol, Michael, Gary, Joshua, Shaun, Ashley, Janel, Jerry and recently with Landon Bura to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Ashley was very helpful. She took the time to explain everything and make me comfortable about the choices made. Great work! Thank you very much Ashley! More

by Kripa
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 18, 2020 -

Acura of Pleasanton responded

Hi Kripa, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Ashley Fritze and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to earn both your business and confidence. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Great customer service! Had a great experience compared to concord Acura. Fast service and manager is great. Got my PCM reprogrammed for my RSX Type S More

by Josh Orbeta
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Feb 18, 2020 -

Acura of Pleasanton responded

Thank you Josh Orbeta for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Landon Bura to be a part of your Acura RSX ownership experience. Even with so many choices in the Bay Area, we know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Landon that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Very good experience in sales and finance departments. Quick response of internet quotations and follow up. Happy with the new 2020 RDX basics FWD car More

by Nedxgwu
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
Feb 18, 2020 -

Acura of Pleasanton responded

Congratulations X Wu on your new Acura RDX SUV and thank you for sharing of your experience with teammate Stephen Lao while shopping with our dealership. Your time is valuable and with so many dealership choices in the Bay Area we appreciate allowing ours to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

The process for checking in my car was smooth and Ashley was great to work with. I loved how efficient the Lyft drivers were integrated in your process More

by RussellWalsh85
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Hello Mr Walsh, thank you for your kind review; we are happy to pass along your comments to the service team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing teammate Ashley Fritze the opportunity to earn your business with your Acura MDX during your first time visit with us. Your feedback is valuable and helps us to know we are on the right track for our guests. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

I took my car for a recall job. Ashley is awesome! She is amazing, friendly and helpful to take care of what I need. Thank you very much Ashley! More

by THERESA_AI
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Hello Theresa, we are glad we could help! We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Pleasanton. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ashley Fritize to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team and we thank you for letting our dealership be a part of your Acura ownership journey. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Ashley thoroughly care for her clients, I would come back for her soon, would recommend all my friends! See you all soon! Have a nice day! More

by lcraft99
Recommend Dealer
Yes
Employees Worked With
Ashlee Veitenheimer, Ashley Fritze
Feb 19, 2020 -

Acura of Pleasanton responded

Thank you Maryann5 for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Having teammates like Ashley Fritze that are passionate about customer service can make all the difference and we appreciate your feedback about your recent service visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 18, 2020

Marisol has a great personality and was very thorough in explaining what work was to be done and the potential cost. Overall it was a very pleasant experience. More

by Dsfujino5
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Feb 19, 2020 -

Acura of Pleasanton responded

Dsfujino5, thanks for your praise, kind comments, and for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate sharing of your service experience with teammate Marisol Arvizu during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. Your safety is our highest priority and we know unexpected repairs can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura CL! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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