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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

March 07, 2020

The service department at Pleasanton Acura never disappoints. Always friendly and professional. Shaun was great. He explained everything and delivered my car when it was promised. More

by DAVID.CIMA
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Mar 07, 2020 -

Acura of Pleasanton responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Pleasanton.

March 02, 2020

Helder was great. He was professional and personable. Helder went above and beyond to offer incentives even after the sale was completed a week prior! More

by Jkim408
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Vanessa Strand
Mar 03, 2020 -

Acura of Pleasanton responded

Hi, We are very happy to hear Helder provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 28, 2020

The condition of the preowned cars are awesome. They maintain the cars very clean. And the sales persons are awesome. Especially Shahab. The patience he showed while I was puzzled with the options are e More

by deepakpu08
Recommend Dealer
Yes
Employees Worked With
Shahab Alizadeh
Feb 28, 2020 -

Acura of Pleasanton responded

Thank you Deepak for taking a moment to share of your experience with our teammate, Shahab Alizadeh during your visit with our dealership. We know there are choices when it comes to vehicle shopping and appreciate allowing Shahab an opportunity to serve and to be a part of your journey. We are proud to have earned your business and this positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 25, 2020

RDX purchase I have purchased multiple vehicles from Acura of Pleasanton with each transaction being painless, quick and at a very good price. Would highly reco More

by Acura Consumer
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Igor Finkel
Feb 27, 2020 -

Acura of Pleasanton responded

Congratulations on your new Acura RDX SUV and thank you very much for sharing of your experience with teammates Forooq Omar and Igor Finkel during your recent visit. We know our guests have choices when it comes to which dealership and appreciate when it was time for a new Acura, to be given the chance to earn your business once again. We are proud to continue to be your ownership partner and stand behind every Acura we deliver, so please always feel free to let us know if there are any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 25, 2020

Joshua and the entire team there were very professional and informative. We had a great experience while there to purchased our car. Josh took time to show my husband all the bells and whistles on the M More

by dorian010
Recommend Dealer
Yes
Employees Worked With
Joshua Alavazo
Feb 26, 2020 -

Acura of Pleasanton responded

Congratulations dorian010 on your Acura MDX and thank you for taking the time to share your wonderful review about your experience with our dealership. We appreciate allowing teammate, Joshua Alavazo to be a part of your Acura ownership experience. We know buying a car is still a milestone for our guests and it is great to hear we were able to meet your family's expectations. If you have any further questions, please give Joshua or any of our teammates a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 23, 2020

Robert, Igor and Sam were all great! The experience was fast and easy! Each personas informative and genuinely interested in what was important to us! Much appreciated! More

by RENEEHENSON1
Recommend Dealer
Yes
Employees Worked With
Sam Alroubai, Igor Finkel, Robert Whitlow
Feb 25, 2020 -

Acura of Pleasanton responded

Reneehenson1, thank you so much for your high rating! We're happy you found our team to be so supportive while shopping with us. Earning your business is important to us but our highest priority is to meet the unique needs of your family. Shopping or leasing for a new Acura is a huge life event and we appreciate allowing teammates Robert Whitlow, Igor Finkel and Sam Alroubai the chance to be a part of it. Your review means so much to us and we're so happy to have earned it. Congratulations on your new Acura MDX and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 22, 2020

Always excellent service. Ashley was very professional. I was also give a free car wash as it took longer to service my car. Ashley gave that service as a thank you for my patience and understanding. More

by LILREDGRAM
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 22, 2020 -

Acura of Pleasanton responded

Hi LILREDGRAM, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for sharing of your service experience with teammate Ashley Fritze during your visit at our dealership. With so many service choices in the Bay Area we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like a time consuming experience but it is our goal to make it as pleasant and smooth as possible. Thank you for your patience and understanding. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 22, 2020

The estimated time for completion was no where near the time it took. I would not have waited had I known it would take so long Other than that, I appreciate the waiting area provided. Landon was friend More

by UNDISCLOSEDEMAIL
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Feb 23, 2020 -

Acura of Pleasanton responded

Thank you for sharing and revising your recent service visit with our dealership and service department. We appreciate allowing our team an opportunity to provide the highest level of care for your Acura. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than expected. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and we would like to discuss your visit further but unable to find any customer records matching your screen name. Any details will be used to review our processes and look for areas we can improve our guest experiences. We invite you to speak directly with our Service Manager, Jonathan Eme. Please feel free to email him directly at Jonathan.Eme@hendrickauto.com or call us at 888-694-1140. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 22, 2020

Great service. Waiting room clean. Arrive was quick. Ashley kept me informed of the progress of my service. She checked for any recalls. I liked the coffee maker in the waiting room. More

by HEARTSONG842
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Feb 23, 2020 -

Acura of Pleasanton responded

Thank you HEARTSONG842 for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates like Ashley that is committed to provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

February 22, 2020

Quick and easy. Good service. I trust this place and have been going since I purchased my car from Acura. I will continue to bring my car here More

by FESQUIVIAS76
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu, Joshua Choy
Feb 22, 2020 -

Acura of Pleasanton responded

Thank you F Esquivias for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura MDX. When it comes to maintenance or unexpected repairs, we know having the right teammates like, Joshua Choy and Marisol Arvizu make all the difference to our Acura owners. Should there ever be any questions, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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