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Acura of Pleasanton

Pleasanton, CA

5.0
1,172 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,172 reviews

October 20, 2022

Excellent & friendly tech communicator. I was in there very early & turnaround time given was amazing ! More

by ALPHANGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Whitlow, Landon Bura, Joey Aria
Oct 20, 2022 -

ALPHANGF responded

Mr. Robert whitlow & his teammates are professional, socially friendly & make an “awesome team!”

Oct 21, 2022 -

Acura of Pleasanton responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for your recent review of Robert and the team!!

October 18, 2022

Victor is a nice and professional sales, he provided me a good service, highly recommended!! More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Oct 21, 2022 -

Acura of Pleasanton responded

Ray, we really appreciate your feedback and are very happy that Victor provided you with such a positive experience! Please let us know how we can assist in the future. Have a great day!

October 17, 2022

Great service people very helpful. . The service rep was very good at her job. She knows what she is doing for the the customers. More

by richardmatusich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 19, 2022 -

Acura of Pleasanton responded

Richardh, we are so happy to read such a great review about Acura of Pleasanton! Thank you, and have a fantastic day!

Oct 19, 2022 -

richardmatusich responded

My email address is richardmatusich@gmail.com

October 16, 2022

Acura of Pleasanton is a very friendly environment. The sale agent was very transparent. No pressure no gimmick... they answer all the questions I had, with respect. I will recommend and of my loved on More

by abounta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Gonzalez, Landon Bura
Oct 18, 2022 -

Acura of Pleasanton responded

Abounta, we are so happy to read such a great review about Acura of Pleasanton! We can't wait to see you again, have a great day.

October 14, 2022

While service in the past was excellent, in the past two years my service experiences have been mixed. For example, in the past they would wash my car after a major service even though I have a bicycle rack More

by sjsphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art Mejia
Oct 17, 2022 -

Acura of Pleasanton responded

At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Michael Sullivan at 925-224-7637, we look forward to hearing from you soon.

Oct 31, 2022 -

sjsphoto responded

Hi Michael, I just left you a message at your phone number above. Here's some further actionable intelligence regarding my service experiences at Pleasanton Acura. I was quoted ~$600-$650 for an oil & coolant change today by Art at your facility in Pleasanton. By way of comparison, Oakland Acura will be performing this service for me tomorrow for a total of $250. We're talking an ~*$350-$400* HIGHER PRICE between your dealership and Oakland Acura for a simple oil & coolant change. What's up with that?

October 11, 2022

I had excellent service at the Acura Dealership in Pleasonton! My car was inspected and is all maintenance was done! More

by maryann.gipson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Oct 13, 2022 -

Acura of Pleasanton responded

Maryann, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton

August 15, 2022

This was my second Acura purchase with Victor B. , both sales went smooth with no pushy or aggressive tactics. If and when we go for a third Acura I’ll definitely goto this dealership. More

by Waltdiaz77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Banales
Aug 18, 2022 -

Acura of Pleasanton responded

Congratulations Waltdiaz77 on your second Acura and thank you for sharing of your experience with teammate Victor while visiting our dealership. We are excited to be a part of your Acura ownership so please feel free to let us know if there are any questions about your new Acura! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

June 20, 2022

Clean and pleasant atmosphere. They also quickly do wonderful work. I will be returning to this location. More

by DKDBELLINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze, Shaun Dortch
Jun 22, 2022 -

Acura of Pleasanton responded

Hi DKDBELLINO, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Regards, Your Team @ Hendrick Acura of Pleasanton

April 23, 2022

Jerry Burris was absolutely amazing to work with. He was very attentive and patient in our car buying process❤️❤️ More

by ocrothschild
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry burris
Apr 26, 2022 -

Acura of Pleasanton responded

Thank you ocrothschild for sharing of your experience with our teammate Jerry and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Your Team @ Hendrick Acura of Pleasanton

November 08, 2021

Great experience. Shopped on line and Jerry Burris reached out to me to set-up a time to come in and test drive the car I had in mind. Did not try and up-sell me as the one I looked at had everything More

by Texan Hoss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Burris
Nov 09, 2021 -

Acura of Pleasanton responded

Congratulations Texan on your new vehicle purchase and thank you for taking the time to share your wonderful review and recommendation. We appreciate allowing teammate Jerry to earn your business. We know buying a car is still a milestone for most of our guests and it is good to hear we were able to meet your expectations. If you have any further questions, please give us a call. We're always happy to help! Regards, Your Team @ Hendrick Acura of Pleasanton

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