
Acura of Pleasanton
Pleasanton, CA
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Great service people very helpful. . The service rep was very good at her job. She knows what she is doing for the the customers. . The service rep was very good at her job. She knows what she is doing for the the customers. More
Acura of Pleasanton is a very friendly environment. The sale agent was very transparent. No pressure no gimmick... they answer all the questions I had, with respect. I will recommend and of my loved on The sale agent was very transparent. No pressure no gimmick... they answer all the questions I had, with respect. I will recommend and of my loved ones who would like to purchase a vehicle. Thank you very much, Acura of Pleasanton. More
While service in the past was excellent, in the past two years my service experiences have been mixed. For example, in the past they would wash my car after a major service even though I have a bicycle rack years my service experiences have been mixed. For example, in the past they would wash my car after a major service even though I have a bicycle rack mounted at the back. The time before last, they said the bike rack on the back of the year prevented them from washing the car. Then, the service after that, they washed the car just fine. After my service this week, they once again told me that the bike rack prevented them from washing the car. Also, their prices for parts are, on average, 40-50% higher than OEM Acura parts available online. My overall impression of their service quality is now...inconsistent. More
This was my second Acura purchase with Victor B. , both sales went smooth with no pushy or aggressive tactics. If and when we go for a third Acura I’ll definitely goto this dealership. , both sales went smooth with no pushy or aggressive tactics. If and when we go for a third Acura I’ll definitely goto this dealership. More
Great experience. Shopped on line and Jerry Burris reached out to me to set-up a time to come in and test drive the car I had in mind. Did not try and up-sell me as the one I looked at had everything reached out to me to set-up a time to come in and test drive the car I had in mind. Did not try and up-sell me as the one I looked at had everything I needed. Jerry made the whole process as painless as buying and financing a car can be. While I was signing the balance of the paperwork, he had the car ready for me to go. He is my point of contact for future service and will use him again. More