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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
5.0
1,180 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

December 22, 2022

Victor Banales was excellent! He was very helpful and provided great service! I will strongly recommend him to my friends! More

by ximeiyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Banales
Report | Print
Dec 24, 2022 -

Acura of Pleasanton responded

Thank you ximeiyan for sharing of your experience with our teammates and dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

December 14, 2022

Excellent service and professional on all levels. I drive 50 miles each way because thy are the best dealership I have ever dealt with. More

by jonscar34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pico, Michael Capas, Shaun Dortch
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Dec 16, 2022 -

Acura of Pleasanton responded

Thank you jonscar34 for your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our teammates during your service visit. We are committed to ensuring our guests who have an Acura that performs at its best. We appreciate allowing our dealership to be a part of your Acura journey and look forward to being of service to you again in the future. Regards, Your Team @ Hendrick Acura of Pleasanton

December 08, 2022

Good experience but it is SOOOOO expensive. This was a 100,000 mile (B14) maintenance and the out the door price was >$4000. The car is only worth around 10-12k at this point, so 30-40% of th More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Dec 11, 2022 -

Acura of Pleasanton responded

We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Michael Sullivan, Service Manager, at 925-224-7637. Thank you for your time and we look forward to hearing from you soon.

December 01, 2022

Always had great service and experience. I would recommend this dealership for services on your vehicle More

by graider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Report | Print
Dec 03, 2022 -

Acura of Pleasanton responded

Thank you graider for sharing of your experience with Landon and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

November 28, 2022

Excellent service. Excellent explanation of services recommended. Respectful of my time. Gave loaner car while my vehicle was there. No pressure. More

by cathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Report | Print
Nov 30, 2022 -

Acura of Pleasanton responded

Cathleen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We do hope we can be of assistance in the future. Take care!

Nov 30, 2022 -

cathleen responded

Thank you. I will be coming back beginning of year to have some of the services recommended performed. Balance will be done later in the year Sincerely, Cathleen H

November 25, 2022

Best dealer experience I’ve had! It was ready to test drive when I arrived and my salesman Victor was extremely nice and he took care of me and gave me a great deal😊. More

by MDX23evpr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Banales
Report | Print
Nov 29, 2022 -

Acura of Pleasanton responded

Congratulations MDX23evpr on your new Acura and thank you for taking the time to share your wonderful review and recommendation. We appreciate allowing our teammate Victor to earn your business and be a part of your Acura ownership experience. We know buying a car is still a milestone for most of our guests and it is good to hear we were able to meet your expectations. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. If you have any further questions, please give us a call. We're always happy to help! Regards, Your Team @ Hendrick Acura of Pleasanton

November 22, 2022

Joshua Moore was excellent in helping. Got me a loaner car with no problem. Explained all the work that was done to my car More

by mariabuftalmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
Report | Print
Nov 24, 2022 -

Acura of Pleasanton responded

Thank you mariabuftalmo for sharing of your experience with our teammage Joshua and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

November 22, 2022

Always friendly & great customer service from salesperson to service advisor to service technicians. 5 stars! More

by Athena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
Report | Print
Nov 24, 2022 -

Acura of Pleasanton responded

Thank you Athena for allowing us to earn your business and for sharing of your experience with teammate Joshua and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

November 21, 2022

Gayle and I were very pleased with robert our sales person. he was very sharp on different year cars and equipment they offered . we would definitely return to use robert again. he is the best. we lo More

by robertjgardner67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Whitlow
Report | Print
Nov 23, 2022 -

Acura of Pleasanton responded

Thank you Robert and Gayle for taking a moment to share your experience with our teammate, Robert Whitlow during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

November 21, 2022

Easy to get an appointment , hours were convenient and provides a loaner car. Services and prices were explained very clearly. Service persons were really polite. My.car was running very smooth afterwards More

by martinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Landon Bura
Report | Print
Nov 23, 2022 -

Acura of Pleasanton responded

Hello Martinale, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton

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