Acura of Pleasanton

Been a customer since 2004. Great service. Courteous and Professional. Been dealing with Omar Farouk for many years. Great service. Courteous and Professional. Been dealing with Omar Farouk for many years. More

Excellent service while I waited. Art Mejia took good care of my car and listened to my concerns! He gets 5 stars! His name is not listed in the drop down menu. Art Mejia took good care of my car and listened to my concerns! He gets 5 stars! His name is not listed in the drop down menu. More

Art provided excellent service, even though it was the end of the work day and I didn't have an appointment. This dealership has been consistently helpful and professional over the many years that I've us end of the work day and I didn't have an appointment. This dealership has been consistently helpful and professional over the many years that I've used them. More

I had a very pleasant experience taking my car to Acura of Pleasanton. My service advisor Marisol was very cordial and helpful and did everything she can to make sure I had the best customer experience at of Pleasanton. My service advisor Marisol was very cordial and helpful and did everything she can to make sure I had the best customer experience at their service center. More

Very happy I was able to get my car maint done within my budget thanks to Landon who also helped me with advice and recommendations. Customer for life!! budget thanks to Landon who also helped me with advice and recommendations. Customer for life!! More

Had nail in one tire. Marisol found it and arranged to have it repaired. Because of the amount of time I needed to wait, she got me a loaner car so that I could go home a Marisol found it and arranged to have it repaired. Because of the amount of time I needed to wait, she got me a loaner car so that I could go home and wait for the repair to be accomplished. Marisol always makes things as pleasant as possible. More

I'm amazed about the professional care and attention I get from Acura of Pleasanton customer service. Marisol went above and beyond on my December 20th visit. get from Acura of Pleasanton customer service. Marisol went above and beyond on my December 20th visit. More

Very accommodating and helpful. Have updates on my vehicle in a timely manner. Did not try to upsell on unnecessary work. Have updates on my vehicle in a timely manner. Did not try to upsell on unnecessary work. More

The service itself was great, and the advisor, Josh, was great! However, they were replacing the “Acura” logo because the letter “A” came off during the last service. Unfortunately, instead of replacing t great! However, they were replacing the “Acura” logo because the letter “A” came off during the last service. Unfortunately, instead of replacing the entire logo which is what they should have done, they only replace the letter “A”. So when I got home I noticed the letter “C” is now loose and barely holding on. Seems like it was a poor service choice on the part of Acura. They should replace the full logo instead of just taking the simple fix. That’s the difference between high quality Customer Service and just another one of those dealer maintenance place. It’s a shame. More

Marisol is always top knot h. She took care of everything. The whole experience was seamless. Including a coffee! She took care of everything. The whole experience was seamless. Including a coffee! More