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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,166 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

November 28, 2022

Excellent service. Excellent explanation of services recommended. Respectful of my time. Gave loaner car while my vehicle was there. No pressure. More

by cathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Report | Print
Nov 30, 2022 -

Acura of Pleasanton responded

Cathleen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We do hope we can be of assistance in the future. Take care!

Nov 30, 2022 -

cathleen responded

Thank you. I will be coming back beginning of year to have some of the services recommended performed. Balance will be done later in the year Sincerely, Cathleen H

November 25, 2022

Best dealer experience I’ve had! It was ready to test drive when I arrived and my salesman Victor was extremely nice and he took care of me and gave me a great deal😊. More

by MDX23evpr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Banales
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Nov 29, 2022 -

Acura of Pleasanton responded

Congratulations MDX23evpr on your new Acura and thank you for taking the time to share your wonderful review and recommendation. We appreciate allowing our teammate Victor to earn your business and be a part of your Acura ownership experience. We know buying a car is still a milestone for most of our guests and it is good to hear we were able to meet your expectations. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. If you have any further questions, please give us a call. We're always happy to help! Regards, Your Team @ Hendrick Acura of Pleasanton

November 22, 2022

Always friendly & great customer service from salesperson to service advisor to service technicians. 5 stars! More

by Athena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
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Nov 24, 2022 -

Acura of Pleasanton responded

Thank you Athena for allowing us to earn your business and for sharing of your experience with teammate Joshua and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

November 22, 2022

Joshua Moore was excellent in helping. Got me a loaner car with no problem. Explained all the work that was done to my car More

by mariabuftalmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
Report | Print
Nov 24, 2022 -

Acura of Pleasanton responded

Thank you mariabuftalmo for sharing of your experience with our teammage Joshua and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

November 21, 2022

Easy to get an appointment , hours were convenient and provides a loaner car. Services and prices were explained very clearly. Service persons were really polite. My.car was running very smooth afterwards More

by martinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Landon Bura
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Nov 23, 2022 -

Acura of Pleasanton responded

Hello Martinale, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton

November 21, 2022

Gayle and I were very pleased with robert our sales person. he was very sharp on different year cars and equipment they offered . we would definitely return to use robert again. he is the best. we lo More

by robertjgardner67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Whitlow
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Nov 23, 2022 -

Acura of Pleasanton responded

Thank you Robert and Gayle for taking a moment to share your experience with our teammate, Robert Whitlow during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

November 16, 2022

Great inspection videos and recommendations along with great service and client focus. Marisol is terrific and I love how she takes care of me. More

by climrush
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
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Nov 17, 2022 -

Acura of Pleasanton responded

Climrush, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton and with Marisol. Please let us know how we can assist in the future.

November 05, 2022

Helder was quick to respond and answer all my questions. Went out of his way to make me happy. More

by Jim
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Helder Pereira
Report | Print
Nov 09, 2022 -

Acura of Pleasanton responded

Hi Jim, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

November 04, 2022

All communications and processes on purchase and service are smooth and pleasant. They still provide free car wash (Audi already discontinued that) More

by MdxSR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
Report | Print
Nov 09, 2022 -

Acura of Pleasanton responded

We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton

November 02, 2022

Treated us respectfully, even though we are infrequent customers. We brought in a 34 year-old Legend, and they searched around for parts. More

by gordonmatsumoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mejia, Joshua Alavazo
Report | Print
Nov 07, 2022 -

Acura of Pleasanton responded

Thank you Gordon for sharing your recent experience with our teammates Joshua and Art during your visit with our dealership. We appreciate allowing our team the chance to provide the service for both you and your Acura Legend. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

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