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Acura of Pleasanton

Pleasanton, CA

5.0
1,180 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

March 23, 2023

Friendly and thorough service. Art was welcoming and accommodating, also offering a complimentary car wash on another day when it wouldn't be raining. They also provided a mini vid More

by richelle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Mar 26, 2023 -

Acura of Pleasanton responded

Thank you richelle for sharing of your experience with our teammate Art and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 23, 2023

Landon was friendly, knowledgable and provided detailed explanations. Very professional. He made recommendations that were reasonable and useful in terms of decision making. He was fun to work with and More

by murva.black
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Mar 26, 2023 -

Acura of Pleasanton responded

Thank you Murva for allowing us to earn your business and for sharing of your experience with our teammate Landon and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 22, 2023

Always I receive a great service by very efficient and professional people. I have been their loyal customer for more 25 years. More

by imutlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Moore
Mar 23, 2023 -

Acura of Pleasanton responded

Thank you imutlu for allowing us to earn your business and for sharing of your experience with our teammate Joshua and our service department on providing care for your Acura over the years. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 22, 2023

I had a “check transmission” warning message and the “D” was blinking. I went in for service to fix this problem. The problem was diagnosed and parts were ordered. I decided to leave my car overnight. By no More

by r0n0606@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Mar 23, 2023 -

Acura of Pleasanton responded

Thank you r0n0606 for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 18, 2023

My service advisor was very friendly, helpful and knowledgeable on the service my car needed. More

by nsalas9472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Mar 23, 2023 -

Acura of Pleasanton responded

Thank you nsalas9472 for sharing your experience with Marisol and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

March 16, 2023

This is my favorite place to bring my car for service Great customer service and fast services! More

by Israahl
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Mar 23, 2023 -

Acura of Pleasanton responded

Hi Israahl, thank you for your positive review; we are happy to pass along your feedback to Art and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 09, 2023

The Acura service department is excellent, and Marisol in particular is great to work with! No matter the issue with your vehicle, Marisol will get it resolved, and with a smile. More

by omar.hajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Mar 12, 2023 -

Acura of Pleasanton responded

Thank you omar for sharing of your experience with our teammate Marisol and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 06, 2023

My first experience with the Service Department was March 4, 2023. Edward Atkinson assisted me. He was professional, courteous, and helpful. He scheduled a a Lyft ride to my home and back to the dealershi More

by elizabethtorio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson Five Stars
Mar 09, 2023 -

Acura of Pleasanton responded

Hi elizabethtorio, thank you for your positive review; we are happy to pass along your feedback to Edward and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 03, 2023

Great service, courteous staff, convenient on boarding. Love this dealership, that is why I have been with them over 20 years! More

by malaprop_11746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson and Art
Mar 03, 2023 -

malaprop_11746 responded

Thank you for a great experience. Keep up the great work.

March 03, 2023

Been going to this dealer for past 19 years! That says it all, right? Right! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Mar 08, 2023 -

Acura of Pleasanton responded

Hi Steve, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Marisol and our service department. We are proud to have been a part of your Acura journey through the years and as your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

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