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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,166 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

March 18, 2023

My service advisor was very friendly, helpful and knowledgeable on the service my car needed. More

by nsalas9472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 23, 2023 -

Acura of Pleasanton responded

Thank you nsalas9472 for sharing your experience with Marisol and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

March 16, 2023

This is my favorite place to bring my car for service Great customer service and fast services! More

by Israahl
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Report | Print
Mar 23, 2023 -

Acura of Pleasanton responded

Hi Israahl, thank you for your positive review; we are happy to pass along your feedback to Art and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 09, 2023

The Acura service department is excellent, and Marisol in particular is great to work with! No matter the issue with your vehicle, Marisol will get it resolved, and with a smile. More

by omar.hajar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 12, 2023 -

Acura of Pleasanton responded

Thank you omar for sharing of your experience with our teammate Marisol and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

March 06, 2023

My first experience with the Service Department was March 4, 2023. Edward Atkinson assisted me. He was professional, courteous, and helpful. He scheduled a a Lyft ride to my home and back to the dealershi More

by elizabethtorio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson Five Stars
Report | Print
Mar 09, 2023 -

Acura of Pleasanton responded

Hi elizabethtorio, thank you for your positive review; we are happy to pass along your feedback to Edward and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

March 03, 2023

Great service, courteous staff, convenient on boarding. Love this dealership, that is why I have been with them over 20 years! More

by malaprop_11746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson and Art
Report | Print
Mar 03, 2023 -

malaprop_11746 responded

Thank you for a great experience. Keep up the great work.

March 03, 2023

Been going to this dealer for past 19 years! That says it all, right? Right! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Mar 08, 2023 -

Acura of Pleasanton responded

Hi Steve, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Marisol and our service department. We are proud to have been a part of your Acura journey through the years and as your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

February 28, 2023

Mirasol Arvizu went above and beyond in helping me get my son's car repaired, as I am out of state. She provided a loaner, scheduled a driver to swap his car with the loaner when our car was fixed, and gene More

by PleasantonAcuraCustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mirasol Arvizu
Report | Print
Mar 03, 2023 -

Acura of Pleasanton responded

Thank you for your positive review; we are happy to pass along your feedback to Marisol and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

February 23, 2023

Marisol in the service department is the best! My car was serviced very quickly! Marisol is very thorough at going over the service, checkout process was very easy. More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Feb 26, 2023 -

Acura of Pleasanton responded

Thank you Victoria for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

February 22, 2023

We were just looking but decided to buy our car with the help of Farooq and all the awesome people at Acura of Pleasanton! More

by Cate376
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farooq Omar
Report | Print
Feb 25, 2023 -

Acura of Pleasanton responded

Thank you Cate376 for sharing of your experience with our teammate Farooq and dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

February 22, 2023

They were understaffed the day of service and Josh did an excellent job of keeping me informed and taking care of me. More

by bikerack007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Moore
Report | Print
Feb 24, 2023 -

Acura of Pleasanton responded

Hello bikerack007, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Josh to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton

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