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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
5.0
1,180 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

April 30, 2023

He clarified questions I had with previous issues. Knowledgeable, friendly and personable. Clarified some things from previous service appointments. More

by NOEMAILSPROVIDED
Recommend Dealer
Yes
Employees Worked With
Landon, Landon Bura
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May 02, 2023 -

Acura of Pleasanton responded

Thank you for allowing our teammate Landon and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 29, 2023

honest, professional, responsible, knowledgeable, cheerful, friendly. It was a pleasant experience to have met and worked with the dealership in Pleasanton. More

by chungmanlin@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Manager Gabril, Georgsua, Marisol, Edward.
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May 02, 2023 -

Acura of Pleasanton responded

Thank you for sharing of your experience our dealership and with our teammates. We are committed and look forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

April 28, 2023

a a a a a a a a a a a a a a a a a aa More

by nannygrandpah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia *****
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May 02, 2023 -

Acura of Pleasanton responded

Thank you nannygrandpah for sharing of your experience with Art and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

April 27, 2023

great service from reservation to the day service. also nice environment in waiting area. service person well explained what need to do and what’s have done More

by david_luj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
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May 01, 2023 -

Acura of Pleasanton responded

Hello david_luj, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Marisol to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton

April 26, 2023

Informative and prompt response The service is informative and the feed back is prompt and responsive. The waiting time is normal. More

by mark.chen_x@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Report | Print
Apr 27, 2023 -

Acura of Pleasanton responded

Hello Mark, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Art and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

April 24, 2023

They were able to see me the day after I contacted them and provided a quote that was less than $2 off of the finished price! More

by D.kostal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Aria
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Apr 26, 2023 -

Acura of Pleasanton responded

Thank you D.kostal for allowing our teammate Joey and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 23, 2023

Good customer service and clean environment Giving details what they do for your car Advisor Marisol did excellent helping for my car needs to be done More

by JULOU59@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Whats next
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Apr 23, 2023 -

JULOU59@YAHOO.COM responded

Well been 15 years that Marisol is my advisor in my car maintenance in my acura MDX and now my ILX acura she did do to help me to explain every details that need to be done ✔️

April 21, 2023

Always knowledgeable and personable. Very accommodating about your needs. Love Marisol. Thank you! Will buy next car here. More

by schewz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
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Apr 21, 2023 -

schewz1 responded

See above

Apr 21, 2023 -

schewz1 responded

Thank you Marisol

April 20, 2023

Marisol 5 Appreciated Marisol’s professionalism and her attention to detail I’m fine. Okay I have nothing more to add or say to this survey More

by CHENGED@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
hi
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Apr 25, 2023 -

Acura of Pleasanton responded

Thank you for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

April 20, 2023

Good explanation of the work that needs to be done, good overview of current condition of vehicle, good cost estimation and excellent work done. Marisol was exceptional with customer service More

by RNRR.2010@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Marisol
Report | Print
Apr 25, 2023 -

Acura of Pleasanton responded

Thank you for sharing your experience with our teammate Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

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