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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,166 Reviews
Call Dealership (833) 947-2058
View Awards

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

April 26, 2023

Informative and prompt response The service is informative and the feed back is prompt and responsive. The waiting time is normal. More

by mark.chen_x@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Report | Print
Apr 27, 2023 -

Acura of Pleasanton responded

Hello Mark, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Art and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

April 24, 2023

They were able to see me the day after I contacted them and provided a quote that was less than $2 off of the finished price! More

by D.kostal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Report | Print
Apr 26, 2023 -

Acura of Pleasanton responded

Thank you D.kostal for allowing our teammate Joey and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 23, 2023

Good customer service and clean environment Giving details what they do for your car Advisor Marisol did excellent helping for my car needs to be done More

by JULOU59@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Whats next
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Apr 23, 2023 -

JULOU59@YAHOO.COM responded

Well been 15 years that Marisol is my advisor in my car maintenance in my acura MDX and now my ILX acura she did do to help me to explain every details that need to be done ✔️

April 21, 2023

Always knowledgeable and personable. Very accommodating about your needs. Love Marisol. Thank you! Will buy next car here. More

by schewz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Apr 21, 2023 -

schewz1 responded

See above

Apr 21, 2023 -

schewz1 responded

Thank you Marisol

April 20, 2023

Marisol 5 Appreciated Marisol’s professionalism and her attention to detail I’m fine. Okay I have nothing more to add or say to this survey More

by CHENGED@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
hi
Report | Print
Apr 25, 2023 -

Acura of Pleasanton responded

Thank you for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

April 20, 2023

Good explanation of the work that needs to be done, good overview of current condition of vehicle, good cost estimation and excellent work done. Marisol was exceptional with customer service More

by RNRR.2010@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Marisol
Report | Print
Apr 25, 2023 -

Acura of Pleasanton responded

Thank you for sharing your experience with our teammate Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

April 20, 2023

Super quick and easy service Very kind staff and professional technicians who were able to make sure my car was reliable More

by eric.pettit@hendrickauto.com
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Apr 25, 2023 -

Acura of Pleasanton responded

Thank you Eric for sharing your experience with Art and our service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

April 18, 2023

5 idk Very prompt and thorough. Responded courteously Verified the problem. Ensured how it gets fixed More

by pbsankar77@yahoo.com
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 21, 2023 -

Acura of Pleasanton responded

Thank you for allowing us to earn your business and for sharing of your experience with our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 18, 2023

Friendly and efficient staff. No hard core selling. Forthcoming with info via email and text. Pleasurable experience. More

by erichheitzmann@aol.com
Recommend Dealer
Yes
Employees Worked With
Helder, Igor, Mary
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Apr 21, 2023 -

Acura of Pleasanton responded

Thank you for sharing of your experience our dealership and with teammates Helder, Igor and Mary. We appreciate the opportunity to earn your business with your new vehicle and looking forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

April 18, 2023

Marisol consistency goals above and beyond to provide great customer service and help get my car serviced in a timely manner More

by KRISTEN.ESQUIVIAS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Marisol
Report | Print
Apr 21, 2023 -

Acura of Pleasanton responded

Thank you for allowing our teammate Marisol and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

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