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Acura of Pleasanton

Pleasanton, CA

4.9
1,166 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,166 reviews

May 05, 2023

Courteous and respectful to customers. Give timely updates regarding the status. Facility is well maintained More

by anfeng.wang@gmail.com
Recommend Dealer
Yes
Employees Worked With
Art
May 09, 2023 -

Acura of Pleasanton responded

We appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 02, 2023

I want the world to know that if you buy a car from Aura of Pleasanton you will be treated like royalty. I have been going to aura of Pleasanton for the past 3 years and never had a disappointment in servi More

by pamelaanderson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 04, 2023 -

Acura of Pleasanton responded

Hi, thank you for your positive review; we are happy to pass along your feedback to Landon and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura RDX. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

April 30, 2023

Landon was great. Helped with the service questions and was very knowledgeable. Great customer service, no pressure, easy and efficient More

by LEIGHMILL@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Landon
May 02, 2023 -

Acura of Pleasanton responded

Thank you for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 30, 2023

Great work to address my needs Service team was great and so was the wait area More

by Peteruc
Recommend Dealer
Yes
May 02, 2023 -

Acura of Pleasanton responded

Hi Peteruc, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Pleasanton! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

April 30, 2023

Very courteous and polite. Art Mejia was very courteous and polite. He clearly explained the work done and also set up appointment for next service. More

by Al C.
Recommend Dealer
Yes
Employees Worked With
Art Mejia
May 02, 2023 -

Acura of Pleasanton responded

Thank you Al C. for allowing us to earn your business and for sharing of your experience with our teammate Art and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 30, 2023

Professional and thorough services Careful inspections with video footage, complimentary car wash and vacuum were a very nice treat. Really appreciate! More

by Acuraowner
Recommend Dealer
Yes
Employees Worked With
Edward
May 02, 2023 -

Acura of Pleasanton responded

Thank you Acuraowner for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Edward on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 30, 2023

He clarified questions I had with previous issues. Knowledgeable, friendly and personable. Clarified some things from previous service appointments. More

by NOEMAILSPROVIDED
Recommend Dealer
Yes
Employees Worked With
Landon, Landon Bura
May 02, 2023 -

Acura of Pleasanton responded

Thank you for allowing our teammate Landon and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

April 29, 2023

honest, professional, responsible, knowledgeable, cheerful, friendly. It was a pleasant experience to have met and worked with the dealership in Pleasanton. More

by chungmanlin@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Manager Gabril, Georgsua, Marisol, Edward.
May 02, 2023 -

Acura of Pleasanton responded

Thank you for sharing of your experience our dealership and with our teammates. We are committed and look forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

April 28, 2023

a a a a a a a a a a a a a a a a a aa More

by nannygrandpah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia *****
May 02, 2023 -

Acura of Pleasanton responded

Thank you nannygrandpah for sharing of your experience with Art and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

April 27, 2023

great service from reservation to the day service. also nice environment in waiting area. service person well explained what need to do and what’s have done More

by david_luj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 01, 2023 -

Acura of Pleasanton responded

Hello david_luj, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Marisol to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton

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