Back

Acura of Pleasanton

Pleasanton, CA

5.0
1,180 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

Directions

By Type

Showing 1,180 reviews

May 26, 2023

Best place to get your car serviced great customer service. Service advisor very helpful and honest. More

by Atkinson1141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sullen
May 31, 2023 -

Acura of Pleasanton responded

Thank you Atkinson1141 for sharing your recent experience with our teammate Michael during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Acura. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

May 25, 2023

Marisol is the greatest! She's always attentive, understanding, and considerate. She's a big reason I have my car serviced in Pleasanton. More

by climrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 29, 2023 -

Acura of Pleasanton responded

Thank you climrush for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

May 19, 2023

1 My daughter brought my car in for service and they lost my acura ILX key ring that was attached to my keys. My daughter told the service writer Marisol and she told her it wasn't there and she replaced the More

by taylormayd67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 22, 2023 -

Acura of Pleasanton responded

Taylormayd67, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Michael Sullivan at 925-580-7441. Michael is our Service Manager and has already left you a message on Friday . Thank you for your time and we look forward to hearing from you soon.

Jun 05, 2023 -

taylormayd67 responded

After contacting the service manager Michael, this issue has been resolved. Thank you

May 19, 2023

Very nice personal, very attentive made my visit very pleasant! Very happy with my service at this location More

by Señor Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 22, 2023 -

Acura of Pleasanton responded

Señor Diaz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We can't wait to see you again, have a great day.

May 18, 2023

Very knowledgeable and helpful and understood our concerns and needs Truly recommend in future as well for car needs More

by KAVITHADEVADATHAN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Art majier
May 20, 2023 -

Acura of Pleasanton responded

Thank you for allowing us to earn your business and for sharing of your experience with our teammate Art and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

May 17, 2023

Excellent communication, appreciate the welcoming by service advisors, appreciate the vehicle walkaround, appreciate the possibility for a loaner vehicle. More

by deltabravo
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson
May 19, 2023 -

Acura of Pleasanton responded

Thank you deltabravo for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Edward on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

May 17, 2023

Marisol takes the Acura Service experience to new heights with her courtesy, knowledge and professionalism. I know I have choices when It comes to Acura dealerships, but I return to Acura of Pleasanton simpl More

by mrphilipanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 19, 2023 -

Acura of Pleasanton responded

Mr. Anderson, we are so pleased you enjoyed your visit to Acura of Pleasanton and especially with Marisol. Marisol is the epitome of what we strive for everyday with our clients. We look forward to seeing you in the future

May 15, 2023

Excellent experience start to finish. Joshua and Farooq were helpful and informative. There was a terrific selection of cars. We drove several to decide the model we needed and decided on More

by markyowe@icloud.com
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Farooq Omar
May 17, 2023 -

Acura of Pleasanton responded

Congratulations on your recent Acura MDX and thank you for sharing of your experience with teammates, Joshua, Farooq and MAry while at our dealership. We are committed to becoming your Acura ownership partner, so please feel free to let us know if there are ever any questions about your MDX! Regards, Your Team @ Hendrick Acura of Pleasanton

May 13, 2023

Very good Service. Marisol is my coordinator from the time I bought the car. She is very customer focused. She is an asset to the dealership. Very nice waiting area wit More

by gurumurthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 16, 2023 -

Acura of Pleasanton responded

Hi Gurumurthi, we are very happy Marisol provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2023

Very helpful and a pleasant buying experience Very professional buying experience with not much haggling back and forth More

by Npm89@comcast.net
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Helder Pereira
May 16, 2023 -

Acura of Pleasanton responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

...
20
...