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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
5.0
1,180 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

September 21, 2023

Marisol was great. Late on a Friday, we had a warranty issue. She made sure that we had the car back in time to leave on a very important trip the next day. More

by ROFRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you ROFRAM for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 21, 2023

I took my car in for service. The customer service at this dealer was outstanding - thanks to Marisol and the team. Friendly, clear communication, and great quality service. More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 26, 2023 -

Acura of Pleasanton responded

Hi AK, thank you for your positive review; we are happy to pass along your feedback to Marisol and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 20, 2023

Fast, thorough, and efficient! Everyone was responsive to my requests. Marisol was the very best to work with! More

by marionkallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you marionkallas for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

September 19, 2023

Marisol was very helpful made sure that I got everything I needed. And made my visit Pleasant More

by Railyn027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 22, 2023 -

Acura of Pleasanton responded

Hello Railyn027, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Marisol to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Your Team @ Hendrick Acura of Pleasanton

September 17, 2023

Great service and professional sales advisor. Prompt and courteous. Good communication and understanding of needs More

by fresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 17, 2023

Great customer experience and quality of service. Ms. Marisol is extremely professional and sensibly courteous. My best service experience so far in my 26 years of car driving. Thank you Acura of Ple More

by Nilendu Pattanaik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you Nilendu for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Good communication, good attention to detail, good coffee. These are my seven additional words. Fun More

by pweeks6166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Hi pweeks6166, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Pleasanton! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Francisco was terrific. He explained everything easily for me to understand and also gave me some tips to remove some surface scratches on my car. More

by rcshih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Monterossa
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Hi rcshih, thank you for your positive review; we are happy to pass along your feedback to Francisco and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Wait time was a bit long but other than that the customer service was really nice and inviting. Francisco was super friendly and kept me up of what was going on. Thumbs up!! More

by dmassey0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you dmassey0411 for allowing our teammate Francisco and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

September 14, 2023

Has a very good experience with Marisol, my service consultant. She was caring and listened to troubles I was experiencing with my 2019 RDX. She suggested & explained many of the services that maybe More

by Janie W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Hall, Marisol Arvizu, Rachel Warner
Report | Print
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you Janie for allowing our dealership to earn your business and for sharing of your experience with our teammates Marisol, Jeremy and Rachel in our Service and Parts Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

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