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Acura of Pleasanton

Pleasanton, CA

5.0
1,180 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,180 reviews

October 02, 2023

Professional and courteous staff. The reviewed what was included in today’s service. Then reviewed the results. More

by Tracyawong64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 04, 2023 -

Acura of Pleasanton responded

Thank you Tracyawong64 for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

September 27, 2023

This dealership has great customer service. Marisol is great. I highly recommend working with her. More

by CjSalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 29, 2023 -

Acura of Pleasanton responded

Hi Cjsalazar, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

September 27, 2023

Service consultant was friendly and knowledgeable. The check-in process was smooth and quick. Work for the Acura A1 service was completed in the time stated. More

by Lurline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 29, 2023 -

Acura of Pleasanton responded

Lurline, we are so happy to read such a great review about Acura of Pleasanton! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2023

Marisol has been my Service Advisor for the past 23 years and we have created a family relationship. Her expertise with her work is beyond words. This dealership should be called "Acura By Marisol". The whol More

by SIMON.DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Landon Bura, Marisol Arvizu
Sep 28, 2023 -

Acura of Pleasanton responded

Hi SIMON.DAVID, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with Marisol and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. We are proud to have been a part of your Acura journey through the years and as your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

September 25, 2023

Thank you to Marisol for always making the experience pleasant, easy, transparent, informative, and efficient. I feel taken care of and trust my vehicle in her and the team’s hands. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 27, 2023 -

Acura of Pleasanton responded

Ac, we are so pleased you enjoyed your visit to Acura of Pleasanton and with Marisol! We're looking forward to your next visit with us!

September 23, 2023

Edward Atkinson helped me and he was wonderful! He gave excellent service! I had a great experience. More

by U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson
Sep 27, 2023 -

Acura of Pleasanton responded

U, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. We hope to be of service to you again in the future. Best wishes, Acura of Pleasanton

September 23, 2023

Marisol is absolutely amazing. Everything we needed done was done perfectly. She communicated brilliantly and took care of everything More

by Info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you Info for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 22, 2023

I was in for a checkup on my 2017 RDX. I have the best service ever over the past 6 years. Normally I have to wait when I drop my car off for service but this time I was met at my car an More

by bheppner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you bheppner for allowing our teammate Marisol and our service team to provide maintenance for your Acura RDX over the years and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

September 21, 2023

Excellent customer service. Merisol is the top top. I have never experienced such red carpet treatment. Highly recommend!! More

by sandirose818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you sandirose818 for allowing our dealership to earn your business and for sharing of your experience with Marisol and our Service Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 21, 2023

Wonderful service, and amazing people! Very fast service, kind, and very helpful to all requests More

by Joe.juan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 26, 2023 -

Acura of Pleasanton responded

Thank you Joe.juan23 for sharing your experience with David and our service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

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