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Acura of Pleasanton

Pleasanton, CA

4.9
1,165 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,165 reviews

September 17, 2023

Great customer experience and quality of service. Ms. Marisol is extremely professional and sensibly courteous. My best service experience so far in my 26 years of car driving. Thank you Acura of Ple More

by Nilendu Pattanaik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you Nilendu for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Good communication, good attention to detail, good coffee. These are my seven additional words. Fun More

by pweeks6166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Aria
Sep 20, 2023 -

Acura of Pleasanton responded

Hi pweeks6166, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Pleasanton! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Francisco was terrific. He explained everything easily for me to understand and also gave me some tips to remove some surface scratches on my car. More

by rcshih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Monterossa
Sep 20, 2023 -

Acura of Pleasanton responded

Hi rcshih, thank you for your positive review; we are happy to pass along your feedback to Francisco and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 15, 2023

Wait time was a bit long but other than that the customer service was really nice and inviting. Francisco was super friendly and kept me up of what was going on. Thumbs up!! More

by dmassey0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you dmassey0411 for allowing our teammate Francisco and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

September 14, 2023

Has a very good experience with Marisol, my service consultant. She was caring and listened to troubles I was experiencing with my 2019 RDX. She suggested & explained many of the services that maybe More

by Janie W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Hall, Marisol Arvizu, Rachel Warner
Sep 20, 2023 -

Acura of Pleasanton responded

Thank you Janie for allowing our dealership to earn your business and for sharing of your experience with our teammates Marisol, Jeremy and Rachel in our Service and Parts Team. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 12, 2023

I had a great experience working with this dealership and would highly recommend them to others. More

by kkinsf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Igor Finkel
Sep 16, 2023 -

Acura of Pleasanton responded

Thank you kkinsf for sharing of your experience with our teammates Helder and Igor while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 12, 2023

Very straight up and throughly professional and efficient operation. I was in and out with a new car and processing 2 trade ins in 4 hours. That included an hour to go home and retrieve the second trade in. More

by charlesworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Banales
Sep 16, 2023 -

Acura of Pleasanton responded

Thank you charlesworth for sharing of your experience with our teammate Victor here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 11, 2023

The service at this dealership was excellent Marisol assisted me helped me with my issue rodents getting into and eating my wiring harness in Engine Compartment. She also gave me valuable advice about m More

by Norcalflip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Sep 15, 2023 -

Acura of Pleasanton responded

Thank you Norcalflip for sharing your experience with our teammate Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

September 11, 2023

Met with Farooq, was very helpful with my first purchase here at Acura of Pleasanton. I can tell he’s great at his job and been doing this for a while. Took care of me during the process and weeks afterward More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Victor Banales
Sep 15, 2023 -

Acura of Pleasanton responded

Thank you Gary for taking a moment to share your experience with our teammates Farooq and Victor during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 10, 2023

I received exemplary customer service by my service consultant Landon Bura and will keep coming back because of him! More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Marisol Arvizu
Sep 14, 2023 -

Acura of Pleasanton responded

Hi Betty, thank you for your positive review; we are happy to pass along your feedback to Marisol and Landon and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

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