Acura of Pleasanton

Great Service! Easy to schedule a service appointment within a few days. Service rep was very informative and kept me up to date with the service progress of my veh Easy to schedule a service appointment within a few days. Service rep was very informative and kept me up to date with the service progress of my vehicle. More

Great personal service My advisor was the most caring advisor I have ever experienced. She came out to me in the lobby and explained my options. She also made sure my car wa My advisor was the most caring advisor I have ever experienced. She came out to me in the lobby and explained my options. She also made sure my car was done before traffic got to bad on Friday. Very nice touch. More

In-N-Out Quick, responsive and reasonable-hard to beat that! Made an appointment for service and they were spot on, finished within the promised time frame an Quick, responsive and reasonable-hard to beat that! Made an appointment for service and they were spot on, finished within the promised time frame and fully explained all of the issues they found. No pressure or up-sell, just recommendations. More

Always treated well This is the third car I have purchased from this dealership and I have most impressed with how honest and forthright they have been in dealing with me This is the third car I have purchased from this dealership and I have most impressed with how honest and forthright they have been in dealing with me and willing to accommodate me. From the sales mangers on down to the salesman, they have all been professional and friendly to deal with. Now, I hope the car will act in kind to me, too. More

Very bad service I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and woul I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and would like to buy a car from them for sure. Got there and looked around and around about 15 cars for more than half an hour still not a single sale or service person come out to ask us(me & my wife) for any help,I don't know how they got all these great reviews. We were so disappointed and end up bought a great car from somewhere else,it was really wasted our time. Now I know,I never trust any of the good reviews from anywhere anymore. More

Amazing experience facilitated by Ron Andrews We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry throu We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier. More

Excellent Purchase experience If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail More

Awesome experience @Acura of Pleasanton!! Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every littl Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every little things right from the time he is assigned to you and till the handover of the car. Whole process of researching, selecting, trading my old car, Financing, purchasing (we've done both), and final delivery at the dealership was an extremely efficient and very pleasant experience. They do a great job of handling all the details and simplifying the buying process. We plan to come back to Stephen Lao and Acura Pleasanton in the future! Thanks to Stephen Lao, Gabriel and Sam!! More

professional and kind every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted More

Fantastic & great customer service - Kudos to Stephen Lao This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the model the process was absolutely painless. He helped in getting the price that I wanted. So quick and professional. I felt like family by the end of the whole process! I would recommend Stephen Lao to anyone who is looking for a vehicle at Acura of Pleasanton, Thanks Stephen and A++++ service. More