Acura of Pleasanton

Courteous, quick. Courteous, knowledgeable and informative of service request and time estimate. Quick response time for scheduling. Friendly non verbal communication Courteous, knowledgeable and informative of service request and time estimate. Quick response time for scheduling. Friendly non verbal communication from all staff helps add to the nice environment. More

Excellent! Excellent customer service, as usual! My service advisor came to me, where I was working in the lounge, to check me in, and update me regarding the se Excellent customer service, as usual! My service advisor came to me, where I was working in the lounge, to check me in, and update me regarding the service. Couldn’t have been more convenient. Thanks! More

Oil Change Service A1 Shaun took good care of me. When I said I was running late he facilitated my paperwork quick, texted me when car was ready so all went well Shaun took good care of me. When I said I was running late he facilitated my paperwork quick, texted me when car was ready so all went well More

Not a great experience I went in because my B-16 Service was due, but the day before I was heading in the Check Emission light came on. The last time this light came on 6/7/ I went in because my B-16 Service was due, but the day before I was heading in the Check Emission light came on. The last time this light came on 6/7/17 Acura charged me $185.00 to look at it and told me my gas cap was not on tight enough, they tightened the cap and the light went off. This time they charged me $95 to look at it and said again your gas cap is not on tight enough and it looks like a rodent also chewed through the Knock Sensor Sub Harness. I was quoted $385 to repair it, but declined at this time. They had the hood up when I came to pick up my car to show me where the rodent had chewed through the knock sensor. I said; "okay, where is it?" she stated "oh, I guess it is to far down in the engine to see?" but then pointed to where the rodent had chewed into my hood guard and deposited some of the stuffing into my engine. I said why wouldn't the service technician remove this from my engine when he saw it? isn't this dangerous to leave in there? she was not sure. Marisol just stated the hood is up because we wanted to show you it is definitely a rodent that caused the issue with the knock sensor. I understood that but would have thought there would be some type of instruction for me regarding my chewed hood guard and the portion of the hood guard that was wedged into my engine? I have always liked the service at Acura and felt the same about Marisol. She is very nice and friendly. What I didn't like was the lack of service by the mechanic. I feel they should have let me know what to do about the chewed up hood guard, the stuffing was exposed and also wedged into my engine yet no direction was given. I went home and had to look this up on line and indeed you are suppose to remove any debris such as this because it is a hazzard. I also put electrical tape on the exposed area until I can order a new hood guard. Acura also doesn't clean and rinse the outside of your car anymore. They stated various reasons to me in past and present, the car wash is not working at this time, the service guys who wash are not here or water conservation reasons. The service people are still kind, but the quality of work appears to have dropped. I think it will be best if I find a new service station. Thank you. More

Great experience Victor was awesome, very nice and honest. Did everything to make sure I got the car I wanted and left happy. Didn’t feel pressured at all. Victor was awesome, very nice and honest. Did everything to make sure I got the car I wanted and left happy. Didn’t feel pressured at all. More

Fantastic!!! Fantastic experience working with Victor. The process was smooth and professional. I never felt pressured and I was able to get the pricing I needed. Fantastic experience working with Victor. The process was smooth and professional. I never felt pressured and I was able to get the pricing I needed. Highly recommend the 2019 Acura RDX More

This was a regular maintenance service There is a predicable nature of when I bring my car to your dealership. I know the process and your representatives always set my expectations accordi There is a predicable nature of when I bring my car to your dealership. I know the process and your representatives always set my expectations accordingly. More

New car purchase The manager present on May 19 started the quote with a really expensive price which is more then what’s stating on Acura official website, but because The manager present on May 19 started the quote with a really expensive price which is more then what’s stating on Acura official website, but because of my strong negotiation power I finally got a good deal. He started the quote of MDX with $1000 down and $650 per month but on Acura website it’s $3299 down with 439 per month, clearly he started way high. More

Very friendly, efficient and quick. Everyone on staff is so nice each time I go there. From the person greeting/checking you in to the folks going over your paperwork. Landon Bura is one Everyone on staff is so nice each time I go there. From the person greeting/checking you in to the folks going over your paperwork. Landon Bura is one of the best employees I've worked with over at Acura Pleasanton. More

Excellent, Fast and Competant Acura Pleasanton has the best service I have ever received and Marisol is, by far, the most knowlegable and hard-working customer service representati Acura Pleasanton has the best service I have ever received and Marisol is, by far, the most knowlegable and hard-working customer service representative I have ever had the opportunity to work with at any service center. More