Acura of Pleasanton

Professional team I had to lease a car after years of having access to a company car. Victor Banales has helped a couple of my counterparts and they were really happy w I had to lease a car after years of having access to a company car. Victor Banales has helped a couple of my counterparts and they were really happy with his service. Victor was very low key, low pressure but he had all the info I needed. The Acura RDX practically sells itself so Victor had to wait for me to figure out that the RDX was the best in class for many reasons. The financing lady -new on the job -was equally patient -answering all my questions as best she could and getting help when necessary. I look forward to working with Acura Pleasanton again when this lease ends. Thanks, Sharon More

Courteous, customer focused and properly addressed my issues An outstanding service experience. Questions and issues that the designated service representative did not have immediately knowledge of were immediat An outstanding service experience. Questions and issues that the designated service representative did not have immediately knowledge of were immediately escalated to the service manager whom I was placed in direct contact with just as soon as he was done handling another customer request. He did his best to immediately answer the questions he could and researched the the ones that he he needed to check on. He also provided be with documentation to explain how some of the technology worked so I could understand what was going on if something failed to operate as I expected it to. There were some questions that relied on 3rd parties to resolve so together we agreed on a plan of action. Despite be being a bit late due to traffic and the dealership being extremely busy the service was done in an amount of time that exceeding my expectations as I thought it would take longer. The dealership was clean well kept during my entire visit. The waiting area was quite comfortable abit a bit noisy due to rude customers jabbering loudly on their mobile phone about family conflicts. Snacks and drinks were provided free of charge. Desk areas and desktop computers were provided for doing work. As a retired person with over 50 years of provided customer service via tech support I was quite impressed and pleased with this experience and plan to come back for future service despite the fact that I live in Fremont where Acura of Fremont is located, and that the drive this dealer takes close to an hour more to to get to, given Bay Area traffic.The difference in the service experience was just that good. More

Service on 4/30/19 I received a third recall notice for air bags in my Acura so I called Acura in Pleasanton to set up an appointment and received an appointment that fi I received a third recall notice for air bags in my Acura so I called Acura in Pleasanton to set up an appointment and received an appointment that fit. my schedule. When I arrived I was greeted and car was taken in for work. I was asked if I wanted a multi-point inspection in addition to my recall service at no cost and I accepted. All work was accomplished quickly, the car cleaned, and I was on my way. Exelent service as usual. More

Great Service & friendly employees! I experienced great service, and an friendly service agent. The process was quick and easy...highly recommend this service department. Thanks for ta I experienced great service, and an friendly service agent. The process was quick and easy...highly recommend this service department. Thanks for taking such good care of me and my car. More

Easy Purchase This was one of the easiest cars I have ever bought! Went in, test drove, made a deal, signed on the high tech pad, took my thumb drive & drove home : This was one of the easiest cars I have ever bought! Went in, test drove, made a deal, signed on the high tech pad, took my thumb drive & drove home :) Loved it! More

Amazing I love the service, always so attentive with customers, very friendly. love the lounge are very convenient, really like that the guys vacuum the cars I love the service, always so attentive with customers, very friendly. love the lounge are very convenient, really like that the guys vacuum the cars one ready. More

Very Good Great experience. Service started on time, I was advised of needed work, work finished quickly. comfortable waiting area.. Cost of services was reason Great experience. Service started on time, I was advised of needed work, work finished quickly. comfortable waiting area.. Cost of services was reasonable . Liked the checklist. More

Great customer service Ashley was really great and paid attention to every detail including ensuring car was vacuumed and setting the seat position back for us when the car Ashley was really great and paid attention to every detail including ensuring car was vacuumed and setting the seat position back for us when the car was ready. She explained all the inspection results and service recommendations thoroughly. Friendly staff like Ashley and great service is the reason I have been bringing my Acura to this dealership for servicing for the past 10 years even though I live in the south bay. More

Great service! I’m very pleased with all the staff and would highly recommend them to everyone!Good job everyone. I love my Acura MDX. See you soon. I’m very pleased with all the staff and would highly recommend them to everyone!Good job everyone. I love my Acura MDX. See you soon. More

Great Service Thanks to Gary and Landon for making my experience painless. I will make sure to spread the word about your excellent service and staff members. Thanks to Gary and Landon for making my experience painless. I will make sure to spread the word about your excellent service and staff members. More