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Acura of Pleasanton

Pleasanton, CA

4.9
1,161 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,161 reviews

April 25, 2012

Second time we are buying from this dealer. First time was great a few years ago, but this time around is horrible. Sales person was not helpful, contract was re-done 3 times - finance person just couldn' More

by gaomax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Helder
March 03, 2011

This is one of the worse dealer I ever experienced. Just This is one of the worse dealer I ever experienced. Just after he introduce himself, this guy (jim) start to keep asking me whether I would like to b More

by yellowcrane4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim
February 02, 2010

Scheduling for service is a waste of time. I scheduled for routine service 3 days ago. When I went there this morning, more than 10 cars where is front of me to be signed in, yet only one man was process More

by Glen55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know name
July 31, 2009

I had the horrible experience of visiting this dealership for a friend of mine... I am a proud owner of Acura and believe in the brand very much and hence was totally taken by surprise that something like th More

by iammanoj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary, Jim, Huel
March 29, 2009

We have been trying to negotiate for a 2008 Acura based on a quoted price from cars.com: of 27,900 (additional information below) Once we started talking to the dealership they quoted 31,900 for the sa More

by saraherisley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaclyn Smith, Thad McNeely
November 04, 2008

Calling in to get an appointment did not go smoothly. Called hourly from 8AM until 10 AM left two voicemails since there was not a live person available to take the call. Finally called a service rep More

by MDX1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Diane (was supposed to be covering for the original rep who was out that day)
June 30, 2008

I went in to the dealership, met this sales person Robert.real nice infact great guy.very knowledge and best of all very smooth and calm guy. no pressure. We didnt even feel like if we were buying a c More

by farazmsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert W.
May 10, 2007

I live very close to the dealership. So when I was shopping 2007 MDX, I sent email asking for the quote. The reply came back one day later. The price in the quote was in the middle range. I told th More

by cqzg
Friendliness
Price
Recommend Dealer
No
March 04, 2007

This place sucks. And here's why... First I purchased This place sucks. And here's why... First I purchased my vehicle there is 2002. Great sales team, and in fact I sent my cousin 2 years later to pur More

by dangoma
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some Asian Woman
March 04, 2007

It sucks, no if ands or buts. Service sucks, customer It sucks, no if ands or buts. Service sucks, customer service is sub par, and that charge, think about how much money they are stealing from you... More

by dangoma
Customer Service
Price
Quality Of Work
Recommend Dealer
No
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