Acura of Pleasanton

Excellent customer service by Shaun. I appreciate Shaun’s friendliness, excellent service, and attention to detail. I will be booking my next car service appointment with Shaun. Thank yo I appreciate Shaun’s friendliness, excellent service, and attention to detail. I will be booking my next car service appointment with Shaun. Thank you Acura Pleasanton. More

Always treated well This is the third car I have purchased from this dealership and I have most impressed with how honest and forthright they have been in dealing with me This is the third car I have purchased from this dealership and I have most impressed with how honest and forthright they have been in dealing with me and willing to accommodate me. From the sales mangers on down to the salesman, they have all been professional and friendly to deal with. Now, I hope the car will act in kind to me, too. More

In-N-Out Quick, responsive and reasonable-hard to beat that! Made an appointment for service and they were spot on, finished within the promised time frame an Quick, responsive and reasonable-hard to beat that! Made an appointment for service and they were spot on, finished within the promised time frame and fully explained all of the issues they found. No pressure or up-sell, just recommendations. More

Great Experience Was able to purchase vehicle quickly at a price I felt was fair. Helder was very responsive to my questions & made the purchase process fast & seamle Was able to purchase vehicle quickly at a price I felt was fair. Helder was very responsive to my questions & made the purchase process fast & seamless. More

No waiting lines for check-in What I appreciate most about Acura Pleasanton Service is that there are no waiting lines to check-in. I can drop my car off, get a beverage in the hos What I appreciate most about Acura Pleasanton Service is that there are no waiting lines to check-in. I can drop my car off, get a beverage in the hospitality room, and know that Ashley will find me when it's my turn. Ashley kept me well informed on the services needed and time it would take. When my car was ready, she walked me through what was completed and what will be addressed on the next normal service. Thank you Ashley! More

Fantastic Service! Dropped off my car for service and was happily greeted by Jerry. He knew I was in a hurry so he was very quick to get my info so I could take off. L Dropped off my car for service and was happily greeted by Jerry. He knew I was in a hurry so he was very quick to get my info so I could take off. Later my Service Advisor, Shaun notified me my car was done. When I picked up my car, Shaun thoroughly reviewed the results of my Service and my Multi-Point Inspection with me and gave me great advice! I was treated like a VIP and I highly recommend this Service Center. More

Great Service! Easy to schedule a service appointment within a few days. Service rep was very informative and kept me up to date with the service progress of my veh Easy to schedule a service appointment within a few days. Service rep was very informative and kept me up to date with the service progress of my vehicle. More

Great personal service My advisor was the most caring advisor I have ever experienced. She came out to me in the lobby and explained my options. She also made sure my car wa My advisor was the most caring advisor I have ever experienced. She came out to me in the lobby and explained my options. She also made sure my car was done before traffic got to bad on Friday. Very nice touch. More

Very bad service I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and woul I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and would like to buy a car from them for sure. Got there and looked around and around about 15 cars for more than half an hour still not a single sale or service person come out to ask us(me & my wife) for any help,I don't know how they got all these great reviews. We were so disappointed and end up bought a great car from somewhere else,it was really wasted our time. Now I know,I never trust any of the good reviews from anywhere anymore. More

Amazing experience facilitated by Ron Andrews We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry throu We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier. More