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Acura of Pleasanton
Pleasanton, CA
1,148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,148 reviews
November 02, 2018
Very bad service I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and woul I saw few good reviews about this dealership and took the chance to check out. BIG MISTAKE, I drove all the way like 50 miles from my house and would like to buy a car from them for sure. Got there and looked around and around about 15 cars for more than half an hour still not a single sale or service person come out to ask us(me & my wife) for any help,I don't know how they got all these great reviews. We were so disappointed and end up bought a great car from somewhere else,it was really wasted our time. Now I know,I never trust any of the good reviews from anywhere anymore. More
by the patient guy
Employees Worked With
I guess all sell people
October 26, 2018
Amazing experience facilitated by Ron Andrews We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry throu We had an amazing experience buying a 2019 RDX with the assistance of Ron Andrews (the internet sales rep, who responded promptly to our inquiry through CarGuru). After interacting with a shady sales guy at the Sunnyvale/Santa-Clara Acura, and San Jose not having the model we wanted, we wound up driving all they way up to Pleasanton to do business. And we are so incredibly happy we did - no haggling, the best deal of any of the 3 offers we got right out of the gate, and respectful the whole way through. We couldn't be happier. More
by timbo
Employees Worked With
Ronald Andrews
February 16, 2018
Excellent Purchase experience If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail If you are ready to buy a luxury brand, I recommend you meet with Robert directly who will ensure the highest level of care & detail More
by Banu Nagrani
Employees Worked With
Robert Whitlow
August 25, 2017
Awesome experience @Acura of Pleasanton!! Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every littl Stephen Lao is a great resource. My first Acura RDX purchased from him @ Acura Pleasanton. He is Very helpful and Keeps you informed about every little things right from the time he is assigned to you and till the handover of the car. Whole process of researching, selecting, trading my old car, Financing, purchasing (we've done both), and final delivery at the dealership was an extremely efficient and very pleasant experience. They do a great job of handling all the details and simplifying the buying process. We plan to come back to Stephen Lao and Acura Pleasanton in the future! Thanks to Stephen Lao, Gabriel and Sam!! More
by Veera
Employees Worked With
Stephen Lao, Sam Alroubai, Gabriel Gonzalez
August 22, 2017
professional and kind every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted every person person we dealt with was professional and kind. they listened to our needs, and did not pressure us, just let us decide what we wanted More
by tag5
Employees Worked With
Ashlee Veitenheimer, Sam Alroubai, Pamela Contzen
August 18, 2017
Fantastic & great customer service - Kudos to Stephen Lao This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions This dealership was top notch! Stephen Lao went above and beyond to make sure I purchased the MDX I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the model the process was absolutely painless. He helped in getting the price that I wanted. So quick and professional. I felt like family by the end of the whole process! I would recommend Stephen Lao to anyone who is looking for a vehicle at Acura of Pleasanton, Thanks Stephen and A++++ service. More
by hkalidas
Employees Worked With
Stephen Lao, Igor Finkel
January 02, 2017
Bad experience with RLX 2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, el 2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues: • 13 visits to dealer on car issues • 18 days the car was at the dealers for repairs • 4 immediate returns to the dealer due to repairs incorrect or not complete • 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan • 2 wheels bent due to road damage • 0 time I have had wheel damage due to road damage on other vehicles • 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket • >40 hours, amount of time spent dealing with car problems • 1 safety issue, video recorded, which Acura says they will not fix • 4 videos recorded to show problems to service personnel because their first response is customer did something wrong • 14 weeks to get request to Acura customer service denied • 12 times I tried contacting Acura customer service • 3 times Acura customer service contacted me • 1 time Acura customer service told dealer not to talk to me • 10 emails to dealership and Acura management • 0 responses to email • 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had. More
by DPR
Employees Worked With
Various empoyees
April 25, 2012
Second time we are buying from this dealer. First time was great a few years ago, but this time around is horrible. Sales person was not helpful, contract was re-done 3 times - finance person just couldn' was great a few years ago, but this time around is horrible. Sales person was not helpful, contract was re-done 3 times - finance person just couldn't get it right. Price was changed as well. Too many surprises!!! More
by gaomax
Employees Worked With
Helder
March 03, 2011
This is one of the worse dealer I ever experienced. Just This is one of the worse dealer I ever experienced. Just after he introduce himself, this guy (jim) start to keep asking me whether I would like to b This is one of the worse dealer I ever experienced. Just after he introduce himself, this guy (jim) start to keep asking me whether I would like to buy a car "today" and just give me the MRSP price for that. I showed him the truecar price he told me it was nonsense and he can only give me something several (not even specify how many)hundred above invoice price. I told him that I could not make a decision today, he started to tell me "whatelse can I do for you except give you a price?" Later on I got a costco price at Autowest Acura dealer with 500 lower than invoice and with 2 years free service. --- at the first quote with them. Stay away from this dealer! More
by yellowcrane4
Employees Worked With
Jim
February 02, 2010
Scheduling for service is a waste of time. I scheduled for routine service 3 days ago. When I went there this morning, more than 10 cars where is front of me to be signed in, yet only one man was process for routine service 3 days ago. When I went there this morning, more than 10 cars where is front of me to be signed in, yet only one man was processing them. Further, he was not friendly at all. I just left in frustration. We had service there in the past, but it was marginal at best. Reminded me of the military! I suggest going somewhere else for service. Note that not a single one of the other reviews for this dealership is positive as of the time of my writing. More
by Glen55
Employees Worked With
Don't know name
