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Acura of Pleasanton

Pleasanton, CA

4.9
1,158 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,158 reviews

May 01, 2019

Great Service & friendly employees! I experienced great service, and an friendly service agent. The process was quick and easy...highly recommend this service department. Thanks for ta More

by kjg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
May 01, 2019 -

Acura of Pleasanton responded

Thank you KJG for taking the time to let us know about your recent service visit. We're happy that we exceeded your expectations! We appreciate your positive review and recommendation about your recent experience with teammate Shaun Dortch. Thank you so much again for your feedback! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 01, 2019

Service on 4/30/19 I received a third recall notice for air bags in my Acura so I called Acura in Pleasanton to set up an appointment and received an appointment that fi More

by WNEESHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
May 01, 2019 -

Acura of Pleasanton responded

Hi Mr. Neesham, we are very happy to have provided you with such a positive service experience and thank you for taking the time to leave a review for teammate Marisol Arvizu during your visit. We are glad that we could meet your expectations for the air bag update with your Acura. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 30, 2019

Very Good Great experience. Service started on time, I was advised of needed work, work finished quickly. comfortable waiting area.. Cost of services was reason More

by LOUIS90346128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capas
May 01, 2019 -

Acura of Pleasanton responded

Louis90346128, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you very much for taking the time to let us know about your recent service visit with teammate Michael Capas. We appreciate allowing our team to earn your business and to be a part of your Acura journey. Feel free to reach out to us if you need anything. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 29, 2019

Great customer service Ashley was really great and paid attention to every detail including ensuring car was vacuumed and setting the seat position back for us when the car More

by ROHIT SONALKAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you very much Rohit for taking both the time to share with us your recent service visit and for allowing Ashley Fritze to be a part of your Acura ownership experience. We know there are choices when it comes to having a vehicle maintained or repaired, especially making the trek from the South Bay to do so, our dealership appreciates the opportunity over the past 10 years to be yours. Please feel free to let us know if we ever can be of any further assistance with your Acura TSX. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 29, 2019

Hassle-free experience! I'm very pleased with my experience at Acura of Pleasanton. The staff is friendly and professional I would not hesitate to recommend to anyone that is More

by Rick M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Peter Han
Apr 29, 2019 -

Acura of Pleasanton responded

Hello Rick M, we are so pleased you enjoyed your visit to Acura of Pleasanton and we appreciate you taking the time to let us know how we did. We are so happy to read such a great review about your shopping experience with teammates, Helder and Peter. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 29, 2019

Great service! I’m very pleased with all the staff and would highly recommend them to everyone!Good job everyone. I love my Acura MDX. See you soon. More

by GERILAC2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Igor Finkel, Ahmad Rashid, Gary Chan
Apr 29, 2019 -

Acura of Pleasanton responded

Congratulations Gerilac on your Acura MDX and thank you very much for taking a moment to let us know about your recent experience with teammates, Ahmad, Igor from sales and Gary from service. We are glad to have exceeded your expectations while visiting our dealership and look forward to our continued partnership. If there are ever any inquiry, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 29, 2019

Great Service Thanks to Gary and Landon for making my experience painless. I will make sure to spread the word about your excellent service and staff members. More

by MOLLY_LARABEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan, Landon Bura
May 01, 2019 -

Acura of Pleasanton responded

Thank you very much Molly for taking a moment to let us know about your recent service visit. We appreciate allowing teammates Gary Chan, Landon Bura and our dealership to be a part of your Acura ownership and to earn your business. Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Excellent service I like service/advisor person. The coffee machine is good and helped me to pass time when service is going on. All people are helpful there. More

by RAJAN_KUMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Apr 28, 2019 -

Acura of Pleasanton responded

Thank you Rajan for taking a moment to let us know about your recent service visit. We appreciate allowing teammate Ashley Fritze an opportunity to be apart of your Acura MDX ownership experience. Please feel free to let us know if is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Good experience This is my second Acura from here. Sales is very nice and friendliness. He gave us a lot of details of the car. We are satisfied with their help. More

by DAZHONGFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Sam Alroubai
Apr 28, 2019 -

Acura of Pleasanton responded

Congratulations Dazhong on your new Acura MDX and thank you so much for allowing our dealership to earn your family's business once again. We know our guests have choices when it comes to brand or dealership to work with and we appreciate allowing teammates, Stephen Lao and Sam Alroubai the opportunity to be a part of your continued Acura ownership. Should there be any questions about your new Acura, please feel free to let Stephen or any of our teammates know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

April 28, 2019

Service The service writer was very friendly, extremely helpful and efficient. I greatly appreciated the call when the car was done. Landon gave me the recomm More

by KBJAMES198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Apr 29, 2019 -

Acura of Pleasanton responded

Thank you KBJames for taking the time to let us about your service visit. We appreciate the kind review about your experience with teammate Landon while at our dealership. As your Acura ownership partner, we look forward to being a part of your journey every step of the way. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Apr 30, 2019 -

Acura of Pleasanton responded

Thank you Mr James for sharing of your experience with teammate Landon Bura and our service department. Keeping your Acura TLX running at its best and providing our guests the best possible experience is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

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