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Acura of Pleasanton

Pleasanton, CA

4.9
1,158 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,158 reviews

May 09, 2019

Service review I got my service done very quickly . They also took care of the 2 recalls for my car. Gary was very helpful and friendly .and kept me updated on my c More

by FRAN9412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
May 10, 2019 -

Acura of Pleasanton responded

Fran9412, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience during your service visit to our dealership. We appreciate allowing Gary Chan to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 09, 2019

Great service! It was a pleasure working with Gary Chan he was very thorough ! We have always had excellent service when bring our car in for an oil change. Thank More

by CAM0117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
May 10, 2019 -

Acura of Pleasanton responded

Thank you CAM0117 for letting us know about your experience during your service visit to our dealership. We appreciate allowing teammate, Gary Chan to be a part of your Acura ownership. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

wonderful from start to finish From setting up my appointment for recall of airbag, and then adding on service of oil change staff was super friendly and helpful. Worked with my sc More

by CYNTHIATHEOBALD88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
May 08, 2019 -

Acura of Pleasanton responded

Thank you Ms. Theobald for choosing our dealership and allowing us the opportunity to earn your business with your Acura TL. We appreciate your feedback and sharing of both your recent experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Landon Bura make all the difference. We are committed to help keep your Acura safe and performing at its best. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

Great service I would like to compliment Michael Capas. He got me in and out for the service I needed. Very professional and courteous. I would give him 5 stars More

by HENDRIXDAV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capas
May 08, 2019 -

Acura of Pleasanton responded

Thank you so much Mr. Hendrix for taking a moment to let us know about your recent service visit. Whether its for a minor service or maintenance requiring a full day, we appreciate allowing teammate Michael Capas and our dealership to be a part of your Acura RDX ownership journey. Please feel free to let us know if there is ever any inquiry or questions about your RDX, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

excellent experience Purchase 2 Acura's from Victor Banales in 7 month's one for me and my daughter,I am real happy with Victor and highly recommend him,no pressure and gr More

by Julio Martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Banales
May 08, 2019 -

Acura of Pleasanton responded

Thank you Mr Martinez for choosing our dealership and allowing us another opportunity to earn your family's business. We appreciate your feedback and taking the time to share of both your previous and recent experience with teammate Victor Banales. We are happy to hear your shopping experiences exceeded expectations each time, having the right teammates like, Victor can make all the difference for our guests. If there are ever any questions about your Acura TLX, lease feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 08, 2019

Great Customer Service Marisol Arvizu is an outstanding Service Advisor! She welcomed me, told me what and how long it would take. She was efficient, courteous and friend More

by LROSE48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan, Shaun Dortch
May 09, 2019 -

Acura of Pleasanton responded

Thank you LROSE for taking a moment to let us know about your experience during your service visit to our dealership. We appreciate allowing teammates, Marisol Arvizu, Gary Chan and Shaun Dortch to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are committed to bring the best possible experience for all our guests. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 07, 2019

Great I had good service Omar was great easygoing so also Mr Robert Whitlow The only thing I trusted your Trade in asser He assed les than kelly book va More

by Acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Robert Whitlow
May 07, 2019 -

Acura of Pleasanton responded

Thank you for choosing our dealership and allowing teammates Farooq Ormar and Robert Whitlow the opportunity to earn your business with your new Acura. We appreciate your feedback and sharing of your experience during your visit. We are always looking for ways to improve our guest experience and your review has been shared with the department managers. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 05, 2019

Friendly and helpful Everyone here has been super helpful. I am leasing an mdx and Ahmad helped me to find the right one. I highly recommend coming here. More

by PRINCESSJAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Alroubai, Ahmad Rashid
May 07, 2019 -

Acura of Pleasanton responded

Congratulations Princessjax on your new MDX lease and thank you for taking the time to leave this review and recommendation for us at Acura of Pleasanton. We're happy teammates, Ahmad Rashid and Sam Alroubai were able to exceed your expectations while helping find the perfect Acura. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 05, 2019

Great experience We worked with Stephen from Acura pleasanton and had a smooth experience through out. The expectations were clearly set and met. Very happy with the p More

by KAVYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lao
May 07, 2019 -

Acura of Pleasanton responded

Congratulations Kavya on your new Acura and thank you for allowing teammate Stephen Lao and our dealership to earn you business. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your visit at Acura of Pleasanton. We know our guests have choices when it comes to brand or dealership and we are happy to be yours. Your Acura ownership is important to us and we look forward to our Acura journey together. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 04, 2019

Excellent service Very professional, informative and excellent customer service. Very pleased with the staff and overall experience. Knowledgeable and comfortable area More

by JKONGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
May 05, 2019 -

Acura of Pleasanton responded

Thank you very much JKonger for taking the time to let us know about your recent service visit with teammate Ashley Fritze and we're glad to hear you enjoyed your visit. We appreciate allowing our team to be a part of your Acura ownership. When it comes to servicing their Acura vehicles, we know our guests have choices and we are proud to be given the opportunity. We are always more than happy to help if anything comes up! Regards, Adam Toy Social Media Coordinator Acura of Pleasanto

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