Acura of Pleasanton

Excellent, Fast and Competant Acura Pleasanton has the best service I have ever received and Marisol is, by far, the most knowlegable and hard-working customer service representati Acura Pleasanton has the best service I have ever received and Marisol is, by far, the most knowlegable and hard-working customer service representative I have ever had the opportunity to work with at any service center. More

Excellent Service Service was quick and the recall work was quickly done. They found a clip broken near the driver side signal light and replaced it. They also fixed my Service was quick and the recall work was quickly done. They found a clip broken near the driver side signal light and replaced it. They also fixed my gas cap door that was never flush to the body! Great service! More

Excellent service and great communication The service experience at Acura of Pleasanton is always great. Landon Bura is awesome to work with. He is always on point with the right details in a The service experience at Acura of Pleasanton is always great. Landon Bura is awesome to work with. He is always on point with the right details in all communication, spells out what is needed and also is honest about what repairs can wait. I got my loaner car with no hassle and he let me know the costs and pick up time accurately so there were no surprises. It is always a pleasure to work with Landon. Unrelated to the service, I did have an unexpected surprise this time in that I noticed my windshield had a chip and crack when I picked my car up. I immediately called Landon and he asked me to come back in and promptly inspected the car and told me that since it was not there when I dropped it off, he would take care of replacing the windshield and asked me to send a pic rightaway. I hope to get it resolved soon. More

Awesome service! Fast, friendly, and efficient service visit! Upon arrival, I was immediately greeted by the Service Advisor, Ashely. She quickly and kindly provid Fast, friendly, and efficient service visit! Upon arrival, I was immediately greeted by the Service Advisor, Ashely. She quickly and kindly provided the cost estimate, explained what would be done, and how long the service would take. The job was completed before the time promised and Ashley reviewed exactly what was done in the service, and happily answered the questions I had. Afterwards, Ashley even walked me back to my car, handed me the key, and sent me on my way! More

They've been there for me through my best and worst times Through my best times (buying my very first car right out of college or growing family) and worst times (divorce), Acura Pleasanton has been there wit Through my best times (buying my very first car right out of college or growing family) and worst times (divorce), Acura Pleasanton has been there with me through it all. Victor helped me with my last 2 purchases and his thoughtfulness behind prioritizing features most important to me while being cognizant of my budget gave me the reassurance I needed with my decisions. I've been a loyal Acura customer for over 15 years and as long as I feel I'm being taken care of like a person instead of a transaction, you'll keep seeing me back again. More

Efficient experience! Made an appointment for the same day. Got there and the service manager was ready for me. She got my car in quickly and explained the process. Car was Made an appointment for the same day. Got there and the service manager was ready for me. She got my car in quickly and explained the process. Car was done fast. Then she explained the inspection report thoroughly. Great service. More

New Acura ILX The experience was great, and I’m glad to have an Acura once again. Farooq was very professional and a joy to work with. He spent a lot of time answer The experience was great, and I’m glad to have an Acura once again. Farooq was very professional and a joy to work with. He spent a lot of time answering my questions and I never felt rushed. More

The staff here are very enthusiastic I had Acura service with Gary Chen several times. After I finished the maintenance of my car a few times, I didn't receive any email survey about my I had Acura service with Gary Chen several times. After I finished the maintenance of my car a few times, I didn't receive any email survey about my car maintenance experience. Finally I have a chance to write a review for him?He is a really nice person and very friendly to customers. He always thinks about the customer. He arranged a Lyft drop off and pick up for me when I needed to go home while my car was having maintenance. I feel he gave me the best service. For this reason, I will continue go to the Pleasanton for my car care. Also I want to say thank you very much to Gary Chen. More

Body work/parts They got the parts I needed, and an appointment quickly. Friendly. I have also worked with Landon in the past and he is always very helpful and nice. They got the parts I needed, and an appointment quickly. Friendly. I have also worked with Landon in the past and he is always very helpful and nice. More

The Most Gracious Car Sales Man Ever If there is such a thing, Mr. Robert Whitlow was the most patient, knowledgeable, respectful sales man I ever came in contact with. He listened to my If there is such a thing, Mr. Robert Whitlow was the most patient, knowledgeable, respectful sales man I ever came in contact with. He listened to my needs attentively, advised me in his experience and area of expertise and respected me as a woman of color (which is rare)! Igor on the other hand was a bit pushy and seemed annoyed at my questions and concerns, in which later I expressed to him that he needed to relax. I also felt his offer on my trade in was extremely low, with all the features that it has. To all you car sales men through out the entire world, Robert Whitlow is an example as to how you should treat people that are pondering whether to buy an Infiniti or Acura, my choice was obvious :o). Never prejudge a person looking to gift themselves with their own financing, they could just be your blessing in disguise! More