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Acura of Pleasanton

Pleasanton, CA

4.9
1,165 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,165 reviews

December 13, 2023

The experiance overall was very nice and professional. I am happy to support and respect Mr.Hendrick I will share this with his direct staff . My imediate sales person Helder was very easy to work with a More

by canman429
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Helder Pereira, Gabriel Gonzalez
Dec 15, 2023 -

Acura of Pleasanton responded

Thank you canman429 for taking a moment to share your experience with our teammates Helder and Gabe during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

December 12, 2023

Purchased my 2 Acura's at Acura of Pleasanton and have done all my maintenance there. Efficient appointment process, friendly and knowledgeable service reps (Art was my service rep this time), and delive More

by DonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Mejia
Dec 14, 2023 -

Acura of Pleasanton responded

Thank you DonE for sharing of your experience with Art and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

December 07, 2023

After my service associate did not show up for our 7am appointment, the staff jumped right on it and another associate started my car moving in the direction of the technician, I went in and had coffee an More

by JIMYDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Gonzalez, Robert Whitlow, Marisol Arvizu, Mark McGowin
Dec 08, 2023 -

Acura of Pleasanton responded

Thank you JIMYDEE for allowing us to earn your business and for sharing of your experience with our teammates Gabe, Robert, Marisol and Mark here at our dealership. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

November 29, 2023

Appointment was made in good timing. Inspection representative was available on time and very pleasant; work was done quickly with added compliment of wash. I was notified when car was More

by Jhpowers0027
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Atkinson
Dec 01, 2023 -

Acura of Pleasanton responded

We're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 29, 2023

The service, smile and solutions Landon Bura from Acura Pleasanton provided was beyond and extremely appreciated! He really made me feel taken care of during a lousy situation. Thank you Landon! Give h More

by nadine1234
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Dec 01, 2023 -

Acura of Pleasanton responded

Nadine, reviews like this give us motivation and help us ensure we provide high-quality care. Landon is a valued teammate and we are so happy you had a great experience with him. We do hope we can be of assistance in the future. Take care!

November 29, 2023

The service person was very knowledgeable & did not try to pressure me to do optional services. More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 01, 2023 -

Acura of Pleasanton responded

Glenda, we really appreciate your feedback! We're happy you found our staff to be so supportive during your experience here at Acura of Pleasanton. If you're ever in need of more help, please let us know!

November 28, 2023

Marisol Arvizu is a great service agent and her service and the work from this location is why I keep coming back here. More

by FESQUIVIAS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Dec 01, 2023 -

Acura of Pleasanton responded

Thank you FESQUIVIAS76 for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

November 24, 2023

Landon Bura and Acura of Pleasanton came through for me again. The video they provided made very clear the condition of my car. They kept the work to just what I asked and made recommendations for work tha More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Quintero-Barajas, Landon Bura
Nov 29, 2023 -

Acura of Pleasanton responded

Thank you Dan for sharing of your experience with Landon and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

November 23, 2023

Marisol is great! I appreciate the fantastic service taking care of my 2019 Acura RDX. More

by Steve Swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Nov 25, 2023 -

Acura of Pleasanton responded

Thank you Steve for sharing your experience with Marisol and our service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

November 22, 2023

Marisol in service is outstanding! I appreciate her attention to detail and excellent customer service. Acura Pleasanton has been excellent to me from purchase to service, I highly More

by Cynthiasilva419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Nov 25, 2023 -

Acura of Pleasanton responded

Thank you Cynthiasilva419 for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Marisol on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

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