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Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
May 27, 2019
Very smooth process Farooq is the agent who took care of my purchase. He tried his best to give me the good deal. After his working hours, he still spent half hour to exp Farooq is the agent who took care of my purchase. He tried his best to give me the good deal. After his working hours, he still spent half hour to explain a lot of the functions of my new cars. I really appreciate that! More
by janeyc4s
Verified CustomerEmployees Worked With
Farooq Omar
May 26, 2019
Great Service! Scheduling was very convenient with Acura of Pleasanton for a Saturday appointment. We had two recall notice fixes that they attended to. Our Service Scheduling was very convenient with Acura of Pleasanton for a Saturday appointment. We had two recall notice fixes that they attended to. Our Service Consultant, Gary Chan was awesome! He explained the details of the service and when we told him we would be later than our scheduled pickup time, he stayed a little after closing time to make sure we picked up our MDX. Thank you! More
by JABULENC
Employees Worked With
Gary Chan
May 26, 2019
organized, professional, friendly every aspect of process was excellent. I was impressed with Helder. Helder was organized, prepared and knowledgeable. Sam also exhibited the same every aspect of process was excellent. I was impressed with Helder. Helder was organized, prepared and knowledgeable. Sam also exhibited the same attributes as Helder. Helder and Ssm both are valuable assets of the dealership. Thank you. More
by jim smith.
Employees Worked With
Helder Pereira, Sam Alroubai
May 26, 2019
Quick service Service is very good. The only reason I gave a score of 4 is because of the facility. The lobby and waiting area is not impressive and the whole build Service is very good. The only reason I gave a score of 4 is because of the facility. The lobby and waiting area is not impressive and the whole building shows its age. I think it’s time for a renovation More
by GSA
Employees Worked With
Michael Capas
May 25, 2019
Excellent customer service From making appointment to dropping off car to Marisol’s communications and pickup car all excellent experience. Marisol was exceptional helpful and a From making appointment to dropping off car to Marisol’s communications and pickup car all excellent experience. Marisol was exceptional helpful and attentive. My best experience by far with any car dealership. She was also very responsive and friendly! Definitely will go back and ask for her. The only thing about this service that I have a question was how come the car was not washed like all my previous services provided? I didn’t ask Marisol because I only noticed it after I left Acura. More
by angieflores
Employees Worked With
Marisol Arvizu
May 25, 2019
Friendly service and excellent job. I went to get service done at Acura of Pleasanton. I was explaining what needs to be done before and after the service on my Acura MDX by Marisol Arv I went to get service done at Acura of Pleasanton. I was explaining what needs to be done before and after the service on my Acura MDX by Marisol Arvizu in detail . She was friendly and they did excellent job. More
by MODIFAMILY4
Employees Worked With
Marisol Arvizu
May 23, 2019
Excellent! Excellent customer service, as usual! My service advisor came to me, where I was working in the lounge, to check me in, and update me regarding the se Excellent customer service, as usual! My service advisor came to me, where I was working in the lounge, to check me in, and update me regarding the service. Couldn’t have been more convenient. Thanks! More
by LMRUMSEY
Employees Worked With
Shaun Dortch
May 23, 2019
Courteous, quick. Courteous, knowledgeable and informative of service request and time estimate. Quick response time for scheduling. Friendly non verbal communication Courteous, knowledgeable and informative of service request and time estimate. Quick response time for scheduling. Friendly non verbal communication from all staff helps add to the nice environment. More
by Kh
Employees Worked With
Marisol Arvisu is always extremely nice. I usually see her as my service person. She made certain to say hello when when I was being helped by someone else , Shaun Dortch
May 23, 2019
Ashley was awesome!!!! She was prompt in helping me and explained everything when the car was done. She went over next steps and even walked me to my car! was awesome!!!! She was prompt in helping me and explained everything when the car was done. She went over next steps and even walked me to my car! More
by ValeryB
Employees Worked With
Ashley Fritze
May 23, 2019
Acura service crew is friendly, fast, and helpful Landon is the best! He's always super helpful, communicative, and friendly. I really appreciate him going above and beyond to provide a great experien Landon is the best! He's always super helpful, communicative, and friendly. I really appreciate him going above and beyond to provide a great experience. More
by ACURARDX2019
Employees Worked With
Landon Bura
