Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,182 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,182 reviews
June 13, 2019
Outstanding Customer Service Customer service and friendliness is five stars!! I was late to arrive for my scheduled service. Ashley was my service rep...I mentioned my husband Customer service and friendliness is five stars!! I was late to arrive for my scheduled service. Ashley was my service rep...I mentioned my husband was in hospital and I needed to get back to him ASAP. She made sure my service was escalated. She showed genuine concern and compassion. I was treated like a person...not just someone getting their car serviced. I have purchased two vehicles from this dealership and always take my car to them for service. I have found my team!! More
by JOANNSHAW333
Verified CustomerEmployees Worked With
Ashley Fritze
June 13, 2019
Minor service The service was very professional and efficient. The personnel were friendly and helpful. The overall experience was excellent and mindful of my nee The service was very professional and efficient. The personnel were friendly and helpful. The overall experience was excellent and mindful of my needs especially time and money. More
by HCHUNG581
Employees Worked With
Landon Bura
June 13, 2019
Great experience Someone broke my car window shade by rolling down my windows. Also there was some white goop left on my widow but Shaun was great. Someone broke my car window shade by rolling down my windows. Also there was some white goop left on my widow but Shaun was great. More
by STEVELY103
Employees Worked With
Shaun Dortch
June 13, 2019
Great service I always have had a pleasant experience with Acura of Pleasanton. Everyone is very friendly and helpful. Car service has also been great. They do w I always have had a pleasant experience with Acura of Pleasanton. Everyone is very friendly and helpful. Car service has also been great. They do what they say, things are done on time or earlier, and they don’t pressure you into things your car doesn’t need yet. Very happy customer. More
by MicheleP
Employees Worked With
Marisol Arvizu
June 12, 2019
Great Experience buying a new car!! From start to finish it was an awesome experience buying a new car at this dealership. My husband called them and told them which car we wanted to se From start to finish it was an awesome experience buying a new car at this dealership. My husband called them and told them which car we wanted to see if they had it in stock after looking and trying to decide for a few weekends which one we wanted to purchase. My husband was pre approved and came in with a letter from the bank and our car was waiting cleaned and already detailed and we were warmly greeted and escorted into the dealership to complete the paper work process for purchasing our new car. My husband spoke with Sam the sales manager and Farooq who handled the sale of the new car. While completing the paperwork process we were offered coffee and water and were made to feel very welcome and the finance guy Justin Hernandez was awesome and made the process go smoothly. Once the paperwork was done Farooq was great going over the details of the car and how it works and was very patient with me since I am not to tech savvy. Great experience would definitely buy another car from this dealership! More
by BKCARYKEN
Employees Worked With
Farooq Omar, Sam Alroubai, Justin Hernandez
June 11, 2019
Great experience This is my 10th vehicle purchase in last 20 years. Compared to otero dealerships, I found this is a no fuss no gimmick kind of dealership. Very good This is my 10th vehicle purchase in last 20 years. Compared to otero dealerships, I found this is a no fuss no gimmick kind of dealership. Very good experience with both sales and finance. Got in an out within reasonable time. Good deal too. Would definitely recommend. More
by SLS
Employees Worked With
Stephen Lao, Victor Banales, Sam Alroubai
June 11, 2019
Another great service experience from Acura of Pleasanton Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the qu Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the quality of a Dealer at a price point of a non-Dealer More
by John S.
Employees Worked With
Igor Finkel, Gary Chan, Landon Bura, Shaun Dortch
June 11, 2019
Service was fine. Call back on question was non existent I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They as I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They assured me that I could have a loaner car while my car was in shop. So my fears became reality. I had TWO recalls. When I called THREE times asking for loaner car promised I was told someone would call me back. I got NO call backs and NO loaner car. I guess they will say anything to get a sale. Lesson learned! More
by vluiz
Employees Worked With
Shaun Dortch
June 11, 2019
Best Service Dept in the Area Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract but Marisol was right on it and quickly resolved the problem. Car was ready on time as promised. More
by FRED51
Employees Worked With
Marisol Arvizu
June 09, 2019
Recall Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought t Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought the car around he had the air condition running because it happened to be a particularly hot day. Very happy with our experience that day. More
by MISHLL4
Employees Worked With
Gary Chan
