Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Pleasanton
Pleasanton, CA
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,166 reviews
June 11, 2019
Another great service experience from Acura of Pleasanton Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the qu Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the quality of a Dealer at a price point of a non-Dealer More
by John S.
Verified CustomerEmployees Worked With
Igor Finkel, Gary Chan, Landon Bura, Shaun Dortch
June 11, 2019
Service was fine. Call back on question was non existent I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They as I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They assured me that I could have a loaner car while my car was in shop. So my fears became reality. I had TWO recalls. When I called THREE times asking for loaner car promised I was told someone would call me back. I got NO call backs and NO loaner car. I guess they will say anything to get a sale. Lesson learned! More
by vluiz
Employees Worked With
Shaun Dortch
June 11, 2019
Best Service Dept in the Area Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract but Marisol was right on it and quickly resolved the problem. Car was ready on time as promised. More
by FRED51
Employees Worked With
Marisol Arvizu
June 09, 2019
Recall Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought t Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought the car around he had the air condition running because it happened to be a particularly hot day. Very happy with our experience that day. More
by MISHLL4
Employees Worked With
Gary Chan
June 08, 2019
Came in for Windshield sensor calibration. Acura offers you a ride home or work and back pick up free by Lyft. That’s very good not like the other shuttle provided by others that will takes too Acura offers you a ride home or work and back pick up free by Lyft. That’s very good not like the other shuttle provided by others that will takes too long to drop you home by dropping others on the way. More
by RAJGHUMAN
Employees Worked With
Marisol Arvizu
June 07, 2019
2019 RDX Vanessa was amazingly knowledgeable and astute about the Acura products. Never a hard sell always only interested in customer satisfaction. Vanessa an Vanessa was amazingly knowledgeable and astute about the Acura products. Never a hard sell always only interested in customer satisfaction. Vanessa and Igor were a complete join to work with. More
by KA.JENSEN
Employees Worked With
Helder Pereira, Vanessa Strand
June 07, 2019
Always a great help! Every time I've worked with Landon, he's gone above and beyond to get me the info and service I need. I had a complicated visit with a scheduled serv Every time I've worked with Landon, he's gone above and beyond to get me the info and service I need. I had a complicated visit with a scheduled service, two recalls, and an unexpected sun roof glass replacement. He was able to get all done in one day, make sure I had a loaner, and get me accurate info on costs, etc. Also, Landon is just a really nice guy who makes the process of a lot smoother. More
by EON
Employees Worked With
Landon Bura
June 04, 2019
Acura MDX 2011 We have been coming here since we purchased the car. Great service. Thanks Shaun. I would like to suggest that since we are not in a drought anymor We have been coming here since we purchased the car. Great service. Thanks Shaun. I would like to suggest that since we are not in a drought anymore, that you offer a free car wash with the service. Thanks More
by MARK
Employees Worked With
Shaun Dortch
June 03, 2019
Great experience Landon went above in beyond in keeping my updated about my car when it needed additional service above what was planned and also made sure I could get Landon went above in beyond in keeping my updated about my car when it needed additional service above what was planned and also made sure I could get to my other appointments that day on time. More
by DHARRIS12
Employees Worked With
Landon Bura
June 03, 2019
Recall items on MDX. My service representative was very courteous and prompt and they finished the repairs in less time than expected. I was very satisfied with the servi My service representative was very courteous and prompt and they finished the repairs in less time than expected. I was very satisfied with the service department.. More
by GRIZZLY32
Employees Worked With
Shaun Dortch
