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Acura of Pleasanton
Pleasanton, CA
1,158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,158 reviews
June 03, 2019
Recall items on MDX. My service representative was very courteous and prompt and they finished the repairs in less time than expected. I was very satisfied with the servi My service representative was very courteous and prompt and they finished the repairs in less time than expected. I was very satisfied with the service department.. More
by GRIZZLY32
Verified CustomerEmployees Worked With
Shaun Dortch
June 03, 2019
Great experience Landon went above in beyond in keeping my updated about my car when it needed additional service above what was planned and also made sure I could get Landon went above in beyond in keeping my updated about my car when it needed additional service above what was planned and also made sure I could get to my other appointments that day on time. More
by DHARRIS12
Employees Worked With
Landon Bura
June 02, 2019
Excellent Customer Service Great Service went above and beyond with an issue we were experiencing. Work was completed in a reasonable timeframe. Drop off and pick up were seaml Great Service went above and beyond with an issue we were experiencing. Work was completed in a reasonable timeframe. Drop off and pick up were seamless More
by SBREG1056
Employees Worked With
Shaun Dortch
June 01, 2019
3rd MDX Stephen Loa made our visit very enjoyable. This is our 3rd MDX and second one leased from Stephen. The Pleasanton dealership is always clean and on to Stephen Loa made our visit very enjoyable. This is our 3rd MDX and second one leased from Stephen. The Pleasanton dealership is always clean and on top of things. Thanks Stephen...we'll be back. More
by GGPBEAR
Employees Worked With
Stephen Lao
June 01, 2019
Oil change Overall good experience. However, I didn't get any updates on my car which is a bit annoying. Phone calls requesting status provide no details. Tex Overall good experience. However, I didn't get any updates on my car which is a bit annoying. Phone calls requesting status provide no details. Text or email updates would have made this a 5 (overall) star rating. Gary and Marisol are great and I appreciated their help and service. More
by KLAW5050
Employees Worked With
Gary Chan, Marisol Arvizu
May 31, 2019
A1 and recall service Excellent scheduling, accepting, and timely service. Shuttle service offered at accepting desk. Explained the service items in details. Provided me wi Excellent scheduling, accepting, and timely service. Shuttle service offered at accepting desk. Explained the service items in details. Provided me with options that fits my work schedule best. More
by xiaolingz
Employees Worked With
Ashley Fritze
May 31, 2019
Ron from Internet Sales is Awesome! My wife and I couldn’t be happier with our buying experience with Ron! He made us feel comfortable and was not pushy at all. We had to travel from San My wife and I couldn’t be happier with our buying experience with Ron! He made us feel comfortable and was not pushy at all. We had to travel from San Jose for the vehicle and he was willing to meet us late at night on his day off to accommodate us. Thank you Ron for your help. More
by mahern85
Employees Worked With
Ronald Andrews
May 31, 2019
Great service and personalized attention very personal care and attention to detail. Ashley Fritze iis a very caring person. Service area is well designed to provide privacy for making calls very personal care and attention to detail. Ashley Fritze iis a very caring person. Service area is well designed to provide privacy for making calls and doing other work. I was able to use my wait time very productively. thx. More
by DINESHBAJAJ
Employees Worked With
Ashley Fritze
May 30, 2019
regular maintenance and 2 recalls I had a 7 am appointment but there was no one there when I arrived at 7 am. A fellow working in the garage helped me and signed in my car so that I c I had a 7 am appointment but there was no one there when I arrived at 7 am. A fellow working in the garage helped me and signed in my car so that I could leave. Maintenance was completed as scheduled. I did notice on the autopoint report that interior vacuum and clean windows was included in my service but this was not done. More
by NORAMACBRYDE
Employees Worked With
Marisol Arvizu
May 30, 2019
2019 Acura RDX The dealership is clean and everyone was friendly and accommodating. The process did not take too long. I love my new car. I would recommend this The dealership is clean and everyone was friendly and accommodating. The process did not take too long. I love my new car. I would recommend this dealership to my friends. More
by GabbyC
Employees Worked With
Stephen Lao, Peter Han, Vanessa Strand, Justin Hernandez
