Acura of Pleasanton

Great Experience buying a new car!! From start to finish it was an awesome experience buying a new car at this dealership. My husband called them and told them which car we wanted to se From start to finish it was an awesome experience buying a new car at this dealership. My husband called them and told them which car we wanted to see if they had it in stock after looking and trying to decide for a few weekends which one we wanted to purchase. My husband was pre approved and came in with a letter from the bank and our car was waiting cleaned and already detailed and we were warmly greeted and escorted into the dealership to complete the paper work process for purchasing our new car. My husband spoke with Sam the sales manager and Farooq who handled the sale of the new car. While completing the paperwork process we were offered coffee and water and were made to feel very welcome and the finance guy Justin Hernandez was awesome and made the process go smoothly. Once the paperwork was done Farooq was great going over the details of the car and how it works and was very patient with me since I am not to tech savvy. Great experience would definitely buy another car from this dealership! More

Great experience This is my 10th vehicle purchase in last 20 years. Compared to otero dealerships, I found this is a no fuss no gimmick kind of dealership. Very good This is my 10th vehicle purchase in last 20 years. Compared to otero dealerships, I found this is a no fuss no gimmick kind of dealership. Very good experience with both sales and finance. Got in an out within reasonable time. Good deal too. Would definitely recommend. More

Another great service experience from Acura of Pleasanton Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the qu Service performed perfectly in under 45 minutes. Excellent customer service from knowledgeable advisor. Great service package pricing. You get the quality of a Dealer at a price point of a non-Dealer More

Service was fine. Call back on question was non existent I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They as I bought car here with no dealership near my home. I expressed concern about this should I need to bring it in for necessities such as recall. They assured me that I could have a loaner car while my car was in shop. So my fears became reality. I had TWO recalls. When I called THREE times asking for loaner car promised I was told someone would call me back. I got NO call backs and NO loaner car. I guess they will say anything to get a sale. Lesson learned! More

Best Service Dept in the Area Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract Marisol went above and beyond yesterday when I took my 2018 in for its first service. Initially had trouble transferring pre-paid maintenance contract but Marisol was right on it and quickly resolved the problem. Car was ready on time as promised. More

Recall Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought t Gary was thorough and very thoughtful. Not only did he get us a loaner car for us run errands while our car was being worked on, but when he brought the car around he had the air condition running because it happened to be a particularly hot day. Very happy with our experience that day. More

Came in for Windshield sensor calibration. Acura offers you a ride home or work and back pick up free by Lyft. That’s very good not like the other shuttle provided by others that will takes too Acura offers you a ride home or work and back pick up free by Lyft. That’s very good not like the other shuttle provided by others that will takes too long to drop you home by dropping others on the way. More

2019 RDX Vanessa was amazingly knowledgeable and astute about the Acura products. Never a hard sell always only interested in customer satisfaction. Vanessa an Vanessa was amazingly knowledgeable and astute about the Acura products. Never a hard sell always only interested in customer satisfaction. Vanessa and Igor were a complete join to work with. More

Always a great help! Every time I've worked with Landon, he's gone above and beyond to get me the info and service I need. I had a complicated visit with a scheduled serv Every time I've worked with Landon, he's gone above and beyond to get me the info and service I need. I had a complicated visit with a scheduled service, two recalls, and an unexpected sun roof glass replacement. He was able to get all done in one day, make sure I had a loaner, and get me accurate info on costs, etc. Also, Landon is just a really nice guy who makes the process of a lot smoother. More

Acura MDX 2011 We have been coming here since we purchased the car. Great service. Thanks Shaun. I would like to suggest that since we are not in a drought anymor We have been coming here since we purchased the car. Great service. Thanks Shaun. I would like to suggest that since we are not in a drought anymore, that you offer a free car wash with the service. Thanks More