Acura of Pleasanton

Acura of Pleasanton responded

Hi Jaliscowoman, thank you for taking a moment to let us know about your recent visit. We appreciate your feedback! We appreciate allowing teammate Gary Chan to earn your Acura service business and for choosing our dealership to be a part of your ownership journey. We are committed to be your Acura partner, so please feel free to let us know if there is anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Janie, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we are able to continue to meet your expectations! We know our guests have choices when it comes to maintenance, especially when coming across the Bay. We appreciate allowing teammate Landon Bura to be a part of your continuing Acura journey. We do hope we can be of assistance in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Utherca, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for taking the time to share your wonderful service review. We appreciate allowing teammate Marisol to earn your business and be a part of your Acura ownership experience. We know how important servicing a car to our guests and it is good to hear we were able to meet your expectations. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Reggie thornson, we're happy to hear you had such a positive experience with our team! When it comes to maintenance, we know our guests have choices to make and we appreciate allowing teammate Gary Chan and our dealership to earn your business! We do hope we can be of assistance in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Rkkanchana, we really appreciate your feedback as it helps us to improve our customer experience! Thank you for allowing teammate Ashley Fritze to earn your Acura service business and for choosing our dealership to be a part of your ownership. We are committed to be your Acura partner, so please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Emilc, we're glad to hear you enjoyed your visit We know taking the time of an already busy schedule is challenging as it is but when a few precious minutes can be put back in, can make all the difference. Thank you for choosing our dealership and allowing teammate, Gary Chan the opportunity to be a part of your Acura experience. Please feel free to let ask now if there is ever anything we can to assist Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Joanne for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ashley Fritze to be a part of your family's two Acura ownership experiences. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day, especially when there are other pressing appointments but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving your family again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hchung581, we're so glad that we were able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Pleasanton. We understand our guests have choices when it comes to maintaining their Acura and we appreciate allowing teammate Landon Bura to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Pleasanton responded

Thank you Steve for sharing of your recent Acura service experience with our dealership. We appreciate allowing Shaun Dortch an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than perfect. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. While any damage is unintentional, our business is entirely dependent on our guests and any misunderstandings or incidents like this is not our goal. . If you are willing, we would like to discuss this further and invite you to speak directly with our Service Manager, Janel Reavis. She may be reached @ (888)-694-1140. We look forward to providing a perfect service experience in the future and want to ensure your highest confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Michele, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We're happy we could meet your expectations! Thank you for sharing of your experience with teammate Marisol while visiting our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura and proud to be a part of your ownership journey. Please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton