Acura of Pleasanton

Problem not fixed We brought our MDX in for maintenance and noise. The service people said they weren’t able to diagnose because the noise was not there when they teste We brought our MDX in for maintenance and noise. The service people said they weren’t able to diagnose because the noise was not there when they tested it. The noise was back the following day. Today, we brought the car back to the shop to get the sound checked again. We brought the car in at 7AM, and we called again at 4PM because we did not hear any updates at all, they said they did not have any updates and would call back because they are too busy. To add, all of the times we have been, we have requested a loaner car as it is our only vehicle. The response is always there are no loaners available. I understand for normal maintenance, however, if you know that the car can’t be fixed in one day, loaners should be available for their customers. More

Marisol kept me updated Service was backlogged ahead of a holiday and there were no loaners, problematic for me. Marisol was great about keeping me updated on service progres Service was backlogged ahead of a holiday and there were no loaners, problematic for me. Marisol was great about keeping me updated on service progress More

Battery replacement - within warranty I worked with Ashely and she was very helpful from the start, trying to understand what happened with the vehicle. I mentioend the car and battery wer I worked with Ashely and she was very helpful from the start, trying to understand what happened with the vehicle. I mentioend the car and battery were still new (only 3 yrs since purchase date) and parts were OEM. She suspected battery but also said it was important to check to the alternator. She laid out a plan of checks and when she would contact me. Car was ready well before the time she initially mentioend it might take. Turned out to be battery replacement, within warranty. Overall, great job and effortless fix for me. More

Service visit Everyone is very professional here. They took great care and are quick to turn it around. I also noticed a female mechanic, which is awesome. Everyone is very professional here. They took great care and are quick to turn it around. I also noticed a female mechanic, which is awesome. More

Awesome Landon is a great asset to the company.He explained everything what needs to be done to our car ..Suppossedly we should have a loaner reserved for us Landon is a great asset to the company.He explained everything what needs to be done to our car ..Suppossedly we should have a loaner reserved for us but didn't happen,he went above and beyond to get us a rental car,we live in San Leandro.Hes's truly awesome helping customers!!!! More

Shaun was great with customer service needs A lot of things have changed in the dealership. Overall, customer service have gone down tremendously. It was very hard for me to even secure appoin A lot of things have changed in the dealership. Overall, customer service have gone down tremendously. It was very hard for me to even secure appointment , for three days I was told a service rep will call me which never happened. Shaun did his best to attend to my needs but it was different from what I am used to . More

Trans & oil change Oil change and transmission oil change was done. It was done on time and at the cost promised. Marisol was on top of it. Lyft rides were provided to Oil change and transmission oil change was done. It was done on time and at the cost promised. Marisol was on top of it. Lyft rides were provided to and fro work. More

Michael provided excellent service I was there at 7:00 AM, it took some extra time, other than that overall it was a great service. Michael Capas provided explained the details of th I was there at 7:00 AM, it took some extra time, other than that overall it was a great service. Michael Capas provided explained the details of the services and he provided a excellent service. More

Service Marisol was great. She explained the service and made it easy on me to pick up my car. Ashley had a loaner ready for me as promised. Marisol was great. She explained the service and made it easy on me to pick up my car. Ashley had a loaner ready for me as promised. More

Good experience Everyone was friendly and professional. We would definitely keep our business there and return. The employees made it very easy to purchase the car. T Everyone was friendly and professional. We would definitely keep our business there and return. The employees made it very easy to purchase the car. Thanks! More