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Acura of Concord
Concord, CA
595 Reviews
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595 Reviews of Acura of Concord
October 21, 2018
Fast and efficient My service was done quickly and I was able to wait with snacks and coffee provided. The staff was friendly and efficient. The service staff reviewed t My service was done quickly and I was able to wait with snacks and coffee provided. The staff was friendly and efficient. The service staff reviewed the work with me. More
by BJARMSTRONG1947
Verified CustomerEmployees Worked With
David Church
October 21, 2018
Perfect service and perfect customer service Love Acura of concord... they are so professional. From the beginning to the end! I won’t take my car any where else!! Great group of people Love Acura of concord... they are so professional. From the beginning to the end! I won’t take my car any where else!! Great group of people More
by TYANMOORE
Employees Worked With
Simon Liang, Anatoly Neshcheret, Tim Tyler, Mansoor Mansoori, Tyler Parker
October 21, 2018
Knowledgeable, skill, courtesy., friendly Mark Dowling was great as usual. Tyler Parker identified the problem immediately, Tyler friendly and went out of his way to make the experience easy. Mark Dowling was great as usual. Tyler Parker identified the problem immediately, Tyler friendly and went out of his way to make the experience easy. More
by DAVESIMONINI
Employees Worked With
Tyler Parker
October 21, 2018
Service was fabulous! Ronnie Garcia and the entire group at Concord are there to serve the customer and do it with a smile on their faces. They are knowledgeable and always Ronnie Garcia and the entire group at Concord are there to serve the customer and do it with a smile on their faces. They are knowledgeable and always helpful. More
by SUE17
Employees Worked With
Ronnie Garcia
October 21, 2018
Purchased a used RDX Salesperson was very helpfull, attentive,knowledgeable and patient. He worked quickly with the finance representative and completed all my paperwork i Salesperson was very helpfull, attentive,knowledgeable and patient. He worked quickly with the finance representative and completed all my paperwork in a rapid and accurate manner. More
by LYNNCHORAN
Employees Worked With
Tim Tyler
October 20, 2018
Friendly and professional Easy to talk with, no hassle, negociable, expert, great customer service, best price, smooth processing, honest, always be there for you when you need Easy to talk with, no hassle, negociable, expert, great customer service, best price, smooth processing, honest, always be there for you when you need really help on your car. More
by MFK4LIFE
Employees Worked With
Tim Tyler
October 20, 2018
Always amazing service These guys are the best. Easy to work with and great sevice. I would recommend this service center to anyone. Ronnie was terrific as well as the re These guys are the best. Easy to work with and great sevice. I would recommend this service center to anyone. Ronnie was terrific as well as the rest of the staff More
by SHARMA4
Employees Worked With
Mansoor Mansoori
October 18, 2018
20k service Very happy with the service that I have received the past year at your dealership. You are quick and also very thorough. Thanks very much. Very happy with the service that I have received the past year at your dealership. You are quick and also very thorough. Thanks very much. More
by BCALONICO
Employees Worked With
Tim Tyler
October 18, 2018
Great Service! I purchased a used vehicle from Acura of Concord. Even with a non-Acura car, the service team always allowed me to come in on the spot, greeted me ki I purchased a used vehicle from Acura of Concord. Even with a non-Acura car, the service team always allowed me to come in on the spot, greeted me kindly, quickly tended to my needs and resolved the issue at hand. I also appreciate their upfront honesty. . .you don't see that too often with car dealerships. Overall very good experience! More
by Satisfied Customer
Employees Worked With
Tyler Parker, Terry Pitts
December 30, 2016
Avoid this dealership! Deceptive financing practice What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and “free” excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets. The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception. It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises. More
by ppaz98
Employees Worked With
Zarif Saeed, Mark Dowling, Tim Tyler
