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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

November 19, 2018

Great -- except completing a credit application for cash My experience was excellent...EXCEPT I was required to complete a credit review application for an all-cash transaction. That really pissed me off. More

by HARRIET.E.CROSBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Tyler, Mansoor Mansoori, Zarif Saeed
Nov 21, 2018 -

Acura of Concord responded

Thank you Ms Crosby for taking the time to let us know how we did during your visit. We appreciate choosing our dealership and allowing us an opportunity to earn your business with your new Acura SUV. We appreciate your feedback and sharing of both your experience with Tim Tyler, Mansoor Mansoori, Zarif Saeed and how you felt it went during contracting. We are always looking for ways to improve our guest experience and your feedback has been shared with the department managers. Thank you again for your businss and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 19, 2018

First time buying a car - I loved my experience I loved my time at Acura of Concord. This was my first buying experience and I walked away thinking how quick and easy it was! Both the car salesman, More

by WGHAWLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori, Zarif Saeed
Nov 20, 2018 -

Acura of Concord responded

Hi Mr Hawley, we are very happy to have provided you with such a positive experience! Thank you for sharing of your experience with our teammates Mansoor, Zarif while visiting our dealership. We appreciate allowing our dealershhip an opportunity to serve and to be a part of your Acura ILX lease. We look forward for our continued relationship, so please feel free to let us know if there is anything we can do to help with your new Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 19, 2018

Hospitality The Service department Team was extremely knowledgeable, professional and courteous. My visit was like a time warp back to the 50s and 60s where all t More

by KAANDERSON8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zipp
Nov 20, 2018 -

Acura of Concord responded

Hello KaAnderson, we always strive for 100% satisfaction, and it is great to see you had such a positive experience during your visit with us. Thank you for taking a moment to let us know how James Zipp and our team did with your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your "trip back in time" customer service experience here at Acura of Concord! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Owesome and personalized treatment. Once again Tyler, donna and my service advisor made sure to put a big smile on my face! I always feel welcome by all of rhe stuff at Acura pf conco More

by SARAVIASANCHEZ123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Ronnie Garcia, James Zipp
Nov 19, 2018 -

Acura of Concord responded

Thank you Sara for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Ronnie, Tyler and Jim to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are committed in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us once again and we look forward to serving you in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Nov 20, 2018 -

Acura of Concord responded

Thank you Sara for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Ronnie, Tyler and Jim to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are committed in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us once again and we look forward to serving you in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Fastest, friendliest service around! They get you in and out and always take some time to educate you on where your vehicle is at and what to expect in the coming miles. More

by Adam.matthews84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zipp
Nov 20, 2018 -

Acura of Concord responded

Thank you Mr Matthews for sharing of your experience during your Acura MDX service visit. We appreciate allowing teammate, James Zipp to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused on making the best use of your time while doing so. We look forward to serving you again in the future and thank you so much for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Comprehensive service The service was quick and very comprehensive. They made sure I understood what service was completed and when future services should be done. I woul More

by CHEMJE02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zipp
Nov 20, 2018 -

Acura of Concord responded

We appreciate your positive review about your recent experience with us! Chemje02, we really appreciate letting us know how James Zipp did! Thank you for the recommendation and please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Concord Acura and Ronnie Garcia always do right by me! I’ve owned three Acura’s in a row, and started coming to Acura Concord after moving from out of state. I briefly used a dealer in Oakland. All of my A More

by CHRISTOPHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Donna Lewis
Nov 20, 2018 -

Acura of Concord responded

Hi Christopher, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for choosing our dealership and allowing us another opportunity to earn your Acura service business. We appreciate your feedback and sharing of both your previous and current experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Ronnie Garcia and Donna Lewis make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Best deal in Northern California I visited 5 dealers yesterday (in addition to other numerous dealer correspondences via email and phone). Simon was willing to work with me and follow More

by INGERSOLLITE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Chen, Lynette Ramirez
Nov 20, 2018 -

Acura of Concord responded

Congratulations Ingersollite on your recent new Acura delivery and thank you taking a moment to share your experience with teammates Simon Chen and Lynette Ramirez while shopping for the perfect Acura. With so many choices in the market we appreciate allowing our dealership to earn your business. We know shopping for a car can be a time consuming process, our goal is to make it simple. As your new Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions! From start to finish, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Always a good experience at Concord Acura ! Erik Arnold and crew are the best ,whether its getting me in at the last minute for service or providing me with a nice Loaner car. They just make thi More

by KIRK3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Nov 20, 2018 -

Acura of Concord responded

Thank you Kirk for sharing of your service experience with teammates, Erik Arnold and Donna Lewis. We appreciate allowing our dealership the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 18, 2018

Want to make things happen. Very satisfied work for my target mission. Thank you. MDX car is very suitable for operation and family travel, and beautiful and practical new materi More

by DAIJIANLUN2837
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Chen
Nov 20, 2018 -

Acura of Concord responded

Congratulations Mr. Dai on your recent Acura MDX SUV purchase and thank you for sharing of your experience with Simon Chen during your visit at our dealership. There are many choices when it comes to a pre-owned vehicle. We appreciate allowing Simon and our team to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your MDX! Regards, Adam Toy Social Media Coordinator Acura of Concord

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