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Acura of Boston
Brighton, MA
855 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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855 Reviews of Acura of Boston
July 21, 2020
Chavin was great as always! I get all my work done here and I rarely have issues. I don’t feel like they push unnecessary services, which is always a concern at dealerships. Today was just an oil change. and I rarely have issues. I don’t feel like they push unnecessary services, which is always a concern at dealerships. Today was just an oil change. It was done timely and efficiently! More
by Greg Whitmer
Employees Worked With
Chavin Fagan
July 17, 2020
Easy peasy to take my MDX in for servicing. Got appointment last minute, service dept friendly, kept me up to date on what was done and got out of there in time frame promised. appointment last minute, service dept friendly, kept me up to date on what was done and got out of there in time frame promised. More
by Mom from area
Employees Worked With
Ben Tse
July 14, 2020
Very nice people there.and I will go back againManager Very nice people there.and I will go back again Manager Caruso is a very nice and easy guy as well as Ed Martens .thanks Very nice people there.and I will go back again Manager Caruso is a very nice and easy guy as well as Ed Martens .thanks More
by Pmyrtil22
Employees Worked With
Mark, Ed Martens, Chris Caruso
July 08, 2020
Always friendly and professional Best service! I am always treated very well at Acura of Boston. I receive all the information I need to make service choices. This is the first tim Best service! I am always treated very well at Acura of Boston. I receive all the information I need to make service choices. This is the first time I have used the dealership exclusively for my car repairs. More
by cindykane.newton
Employees Worked With
Andy & Vivian
July 04, 2020
Disappointing experience. Went in for regular service, as well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service well as to have passenger door striker adjusted (striker plate needed to be lowered slightly, as door is somewhat hard to close). The routine service went fine, even though representative never replied to my text inquiry regarding pick up time. Unfortunately, Acura completely failed to address the passenger door issue. First of all, I had to ask them about it, when they completely neglected to tell me during Their review of service summary. It took them a minute to figure out what I was talking about. When they found it, the service report states that door issue was confirmed to be true, but they did not inspect the actual striker. Report stated “cannot do anything to address the issue”. Seriously? You’re are a luxury car dealership that does not have the means or know-how to adjust a door striker? I told you what the issue was, and you chose to ignore it. Did you not feel like it on a holiday weekend? Did you not have the tools (available at autozone or any hardware store)? No explanation was given, which tells me that the mechanic was lazy or highly under qualified. Or both. I will likely be taking my Acura elsewhere from now on. That was a walk away moment for me. More
by brooxchristopher
Employees Worked With
Chavin
July 01, 2020
Korab was great to work with. Saw the car on Sunday and brought it home Wednesday. Awesome! Will definitely return and recommend to others. Great experience. brought it home Wednesday. Awesome! Will definitely return and recommend to others. Great experience. More
by Goldstein.sharon
Employees Worked With
Korab Krasniqi, Chris Caruso
June 30, 2020
Great service! I had an issue and sent an email to the salesman we worked with Ed Martens. Not only did he immediately help us but he remembered us and what the dealership had promised us. It was so ni salesman we worked with Ed Martens. Not only did he immediately help us but he remembered us and what the dealership had promised us. It was so nice to just have a problem solved so easily. Thank you! More
by Cgering
Employees Worked With
Ed Martens
June 30, 2020
Bob G. is always great to work with. Very honest and professional. Waiting area is spacious with WiFi and stores nearby if you want to grab a coffee etc. professional. Waiting area is spacious with WiFi and stores nearby if you want to grab a coffee etc. More
by amadiver
Employees Worked With
Bob Gandolfo
June 29, 2020
Eric Fleming was extremely accommodating and customer service oriented. He addressed all of our questions and was successful in bringing our negotiations to his manager. We would definitely recommend him service oriented. He addressed all of our questions and was successful in bringing our negotiations to his manager. We would definitely recommend him to others seeking to buy an Acura. More
by Sdrobs
Employees Worked With
Chris Caruso, Eric Fleming
June 27, 2020
Jay was great. Very cordial and detail oriented. Car was ready at the scheduled time. Paperwork was quickly and not too pushy on add-ons. ready at the scheduled time. Paperwork was quickly and not too pushy on add-ons. More
by Marcelo
Employees Worked With
Kevin Hosein, Jay Dwyer, Chris Caruso
