Acura of Boston

Everything went smoothly till the "financing" piece. The Finance Manager took me through a long litany of "what I get" with the purchase only to then spring on me that there was a cost for all that (no The Finance Manager took me through a long litany of "what I get" with the purchase only to then spring on me that there was a cost for all that (not insignificant). (When I said no he made it clear that he was willing to negotiate a substantial discount on the package.) I would have preferred knowing at the start of that conversation that he was in "sell" mode. Then, I was hit with a $499 "document" fee that no one had told me was included in the price. No chance to negotiate that down, I was informed. I enjoyed working with Eric - he's a very nice fellow - but I was not pleased with these other tactics. More

I keep coming back to Acura of Boston! This is the 6th Acura I have either bought or leased from them, and the first leased car that I have then bought. That alone should say it all, This is the 6th Acura I have either bought or leased from them, and the first leased car that I have then bought. That alone should say it all, More

I love my Acura so I depend on a great service department where I can bring my car when it needs to be repair! The service advisors are professional and usually helpful-that is why I keep coming back. where I can bring my car when it needs to be repair! The service advisors are professional and usually helpful-that is why I keep coming back. More

Happy with the customer service and the following up to find a vehicle to my liking find a vehicle to my liking More

I have relied on this service center, and especially its Service Advisors for over 30 years now. It is a large part of why I keep purchasing Acuras. Service Advisors for over 30 years now. It is a large part of why I keep purchasing Acuras. More

the service overall is fine, however, just waited too long to get back of the car information, had to walk to desk couple of times to know the situation long to get back of the car information, had to walk to desk couple of times to know the situation More

First time I had a problem but it was easily rectified. Came in for servicing and needed to replace a cracked tailgate lens that was in stock but it was also cracked so had to come back a second time. Came in for servicing and needed to replace a cracked tailgate lens that was in stock but it was also cracked so had to come back a second time. More

Bob G. always looks out for my best interest! A comfortable environment while waiting for my vehicle. always looks out for my best interest! A comfortable environment while waiting for my vehicle. More

It was a pleasure dealing with the knowledgeable professionals that u have working at your establishment professionals that u have working at your establishment More

Everythings was good. Communication was good. Jonathan was a pleasure to deal with. It was easy to make the appointment and I was met outside and taken right in. Communication was good. Jonathan was a pleasure to deal with. It was easy to make the appointment and I was met outside and taken right in. More