Acura of Berlin - Service Center

The entire staff at Acura of Berlin are professional and are focused on helping you as a valued customer! are focused on helping you as a valued customer! More

The best words to describe the Acura of Berlin dealership are experienced, friendly, open and professional. are experienced, friendly, open and professional. More

I purchased my vehicle from Berlin of Acura, The service is top notch. I have the the option to go to other Acura dealership but because of the service as well as the all information provided in a timely ma is top notch. I have the the option to go to other Acura dealership but because of the service as well as the all information provided in a timely manner concerning my vehicle I would definitely recommend my friends More

Scheduling appointment was easy online. Keith greeted me upon arrival, was very professional and explained everything when finished. Very pleasant experience. Keith greeted me upon arrival, was very professional and explained everything when finished. Very pleasant experience. More

Great service, made me feel comfortable the whole time I was getting my car serviced, will be back again. was getting my car serviced, will be back again. More

I’ve been bring my car to this dealership for some time. I’ve had a great experience every time! Great staff and reliable service! I’ve had a great experience every time! Great staff and reliable service! More

Very professional and staff is attentive I always get great service at Acura of Berlin great service at Acura of Berlin More

Dropped the car off at 8AM for an oil change. Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership. More

I had overall good experience but not excellent as before. Less mechanic are available now. before. Less mechanic are available now. More

The facility in Berlin is convenient, clean, and comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous and prompt. Last summer, when I needed four new tires, they were very patient helping me find the best, most affordable tire for my car and then went above and beyond to expedite delivery in time for my vacation. (Supply issues were still a problem in 2022!) My most recent visit was just for an oil change, but the experience was quick and easy and pleasant. More