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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews

616 Reviews of Acura of Berlin - Service Center

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May 22, 2023

Keith is your all around guy, he’s got you covered from the time you walk in to the time you leave. Very professional! More

by NANCYVERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith always meets your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

May 22, 2023

My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was gre More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, Greg, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 21, 2023

Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future. More

by Jwstrange3
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
May 23, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

May 21, 2023

Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal. More

by BITEDAPPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jason Hastey
May 23, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear that Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 20, 2023

Jessica does a great job very effectively done & goes the extra step when you need to thanka More

by FRANKM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Braglia, Erica Casey, Jessica Sharpe
May 22, 2023 -

Acura of Berlin responded

Thank you, Frank, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 20, 2023

The service was excellent I will always recommend someone to them. Have a great day More

by Genestylist21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
May 22, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 20, 2023

It was a great experience Everything went well. No waiting time for checkin. Timely service. Took good care of my car More

by kkg2225
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
May 23, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 20, 2023

Clean , efficiency and pleasant place . I travel pretty far to go there. Thank you and have a great summer. Nice to get my car back spotless. More

by Ginni.basile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hastey
May 22, 2023 -

Acura of Berlin responded

Thank you, Ginni, for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

May 18, 2023

I have been coming there to get my oil change for several years. Everyone that I have encountered has provided excellent customer service More

by NSCHMIDT7
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

May 18, 2023

I came in because my 2019 TLX did not pass CT emmsions testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. More

by ignb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Acura of Berlin responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time. Tony Braglia General Manger 860-829-3780

May 19, 2023 -

ignb83 responded

Yes please that would be great. After 430p if possible. Thank you.

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