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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews
Call Service Center (860) 846-4974

616 Reviews of Acura of Berlin - Service Center

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January 25, 2024

I waited 2 and a half hours for an oil change and my car was never vacuumed or cleaned like it usually is More

by Dejonrob
Recommend Dealer
No
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Jan 26, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

January 25, 2024

People I saw were nice and things went smoothly. Overall solid. Thanks for putting air in my tires to. More

by jleonetti29
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jan 26, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 24, 2024

Keith kept me informed throughout the entire process. He explained what service needed to be done. I was even provided a video from the mechanics of the required service. He emailed me quotes of the serv More

by DRC1963
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jan 25, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Keith here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 23, 2024

Jaime did a very good job explaining to me what was done to my vehicle and other options for my vehicle More

by HUBIE-H
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jan 24, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jaime here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 23, 2024

Keith is awesome and main reason I keep coming back. Keep up good job sunshine More

by SUNNY2ISME2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Keith was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 23, 2024

They fit me in that day for an emergency new battery. ! They went above & beyond! More

by CTGIRL2002M
Recommend Dealer
Yes
Employees Worked With
Jonathan & Keith. Great service!
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Jan 23, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

January 21, 2024

I really do enjoy bringing my car to the dealership for service. My service associate Keith goes above and beyond and my sales person Jim is great too! I always love chatting and connecting with them. Gina More

by LJANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina :)
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Jan 21, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

January 21, 2024

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 20, 2024

Gina was fantastic. When above and beyond to explain everything. Very thorough, plight and professional. More

by CAMPYKATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina
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Jan 21, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 20, 2024

Great service. Beautiful facility. Jonathan is excellent. Not the closest dealership to me, but worth the drive. More

by Rashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Report | Print
Jan 21, 2024 -

Acura of Berlin responded

It's great to hear that Jonathan was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

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