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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews
Call Service Center (860) 846-4974

616 Reviews of Acura of Berlin - Service Center

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January 27, 2024

Excellent Service very friendly and honest . The overall experience was very good . Keith was friend and honest More

by DONDELLAQUILA
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Jan 28, 2024 -

Acura of Berlin responded

Dondella, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 27, 2024

The dealership was very polite and attractive to my needs Also I love the video he showed me More

by Ferrellmarcus99
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Jul 06, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

January 27, 2024

Excellent and quick service Comfortable waiting area for work while you wait Efficient and clean More

by Claudelf04
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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Jan 28, 2024 -

Acura of Berlin responded

Claude, Thank you for taking the time to share your thoughts on working with Jaime and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

January 26, 2024

Very helpful, Jaime did a great job, she was friendly, helpful, and tried to make my wait as short as possible More

by DANIELLE57
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you, Danielle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 26, 2024

Quick and professional at a good price Facility was clean and everyone friendly. Great job! More

by Guttmannp
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 26, 2024

Very good It is important for me to have a loaner car They made this possible More

by Bdanew
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 26, 2024

Easy to make an appointment at the requested day and time and repairs and maintenance work were explained. More

by 100JERSEYGIRL100
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 26, 2024

They were friendly and efficient. They took care my needs professionally. My experience was very good. More

by ELLW13
Recommend Dealer
Yes
Employees Worked With
Don't know her name. Service check in person. Very accommodating .
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Jan 28, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 26, 2024

Very professional. Answered all questions. Got the job done Excellent waiting area Very pleased and satisfie More

by Jcopsinis
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. Keith and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 25, 2024

They were ok. Are car was purchased just a few months ago and certified pre owned. Turns out battery was bad and service would not stand behind warranty. Frustrati More

by Dfesta2323
Recommend Dealer
No
Employees Worked With
Jonathan Roath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Jan 26, 2024 -

Acura of Berlin responded

I sincerely apologize we didn't meet your expectations. We strive to have our customers arrive and leave happy with our service department. Please contact me so we can discuss at 860-829-3787. Eric Diaz, General Manager.

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