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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews

616 Reviews of Acura of Berlin - Service Center

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March 05, 2024

Always a pleasure everybody is very nice and efficient Easy to schedule pleasant to work with More

by Aimee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Mar 06, 2024 -

Acura of Berlin responded

Aimee, Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

March 05, 2024

Everyone was professional and courteous and met the needs of the car to my satisfaction More

by Lonniebooker43
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Mar 06, 2024 -

Acura of Berlin responded

Lonnie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

March 02, 2024

Very clear about the car, thorough maintenance service Prompt contact and fair and honorable Respectful More

by ronald.kiener
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Mar 03, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ronald, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

February 26, 2024

Very friendly. Clean comfortable environment. Did work in a timely manner Everyone was very pleasant including the tiny girl who checked me in. Can't remember her n More

by JEFFRAJOTTE
Recommend Dealer
Yes
Employees Worked With
Jaime
Feb 26, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jeff, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

February 25, 2024

I had a great experience at Acura of Berlin this past two weeks, needed to replace the mirror on our 22 MDX. And Jamie helped us along the way provided an accurate timelines. All in all it was a great experi More

by davewrenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Acura of Berlin responded

Dave, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Jaime can be of further assistance. Eric Diaz General Manager 860-829-3787

February 10, 2024

Jamie called me when my car part came in, she was able to assign Freddie to drop me off at the gym . She is very friendly and competent . Freddie is also very professional and friendly we usually have a good More

by AAYUB1
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Feb 11, 2024 -

Acura of Berlin responded

We are very happy to hear that Jamie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 09, 2024

easy to work with, covered all the bases, positive attitude made the process easy for me More

by micaela.bruneau00
Recommend Dealer
Yes
Employees Worked With
james pompei
Feb 11, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department, Micaela! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Eric Diaz General Manager 860-829-3787

February 09, 2024

They did exactly what I needed and got the car done in time They also washed the car More

by william.miller88
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Feb 11, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, William, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

February 08, 2024

Clean, professional and courteous My experience was pleasant. I appreciate the ride from the courtesy vehicle and all interactions. More

by Ayoczik
Recommend Dealer
Yes
Employees Worked With
Gina
Feb 09, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

February 05, 2024

Excellent Gina explained the services to be performed in detail. While waiting she explained the technicians recommendations and suggestions on when these can be performed and how much it will cost. More

by n_saravana123
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
Jul 05, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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