Acura of Berlin

Your staff were all great! From the time driving in to the service bay and until leaving your facility Efficient explained what the vehicle needs the service bay and until leaving your facility Efficient explained what the vehicle needs More

Excellent Experience There are some times when I wish there were more than 5 stars to reflect my experience and this is one of them. From my first call to inquire about p There are some times when I wish there were more than 5 stars to reflect my experience and this is one of them. From my first call to inquire about purchasing a New RLX I was impressed. Ludney Derosiers was professional, he did what he said he was going to do when he said he would do it. He gave me fair pricing and kept his word throughout the process with no surprises. Ludney had a very nice way about him : low key, customer service focused and professional. After talking with him I really had no desire to get information from other dealers I felt comfortable. Then He partnered with Larissa Hartline for the test drive and technical overview of the car. Larissa was enthusiastic , knowledgeable , continued to go over and above, and was extremely customer service focused. We had test driven a number of other cars at other dealerships and there was no one that could compare to her in terms of personable service and expertise. After my experience I was very comfortable purchasing the car which by the way is also awesome and very well designed having all features I was looking for. We worked with Geno to do the paper work and he was extremely organized and also very personable so even the paperwork went smoothly. The General Manager , Tony Braglia was also very helpful and offered his help in the future ...I had a quick stop in the Service Center and the Service Center seemed spotless, the Service technicians gave me quick and efficient service. So I will have my car serviced here in the future because I feel that this dealership is a cut above other dealerships that I have experienced because they seem to be motivated by exceeding their customers expectations. I see this type of service once in a while ( At The Four Seasons for example) but I was not expecting such a positive experience as I had purchasing my car. I would not hesitate to purchase here again and I am looking forward to a long term relationship with this dealership. They are doing something very right here!!! More

Shifty Situation Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the vehicle and it drove fine. I was not satisfied, so I requested to have it scanned and Shawn said bring it down. We had it scanned and found no error codes. During this whole process we were treated very professionally and was given an assurance that the incident was documented and to bring it back if the issue comes back. More

B123 for 2012 RDX I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% di I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% discount on a part without a coupon because I am a regular customer. The work was done sooner than I expected and I was very pleased with the whole experience. Thank you! More

Fair and Transparent Sales Process The sales and financing process at Acura of Berlin was outstanding. Friendly and professional sales process provided attractive pricing compared to ot The sales and financing process at Acura of Berlin was outstanding. Friendly and professional sales process provided attractive pricing compared to other dealerships and were very transparent and up front with the total cost of the transaction. They were able to get the right vehicle and install options quickly and ensure the little details were accurate. Drive the extra distance if you're not local because it is worth the confidence in this dealership. More

Very positive and very thourough. Excellent, Larrissa Hartline was excellent throughout the whole process. Very responsive and thorough. Very detailed and understood my needs as a Excellent, Larrissa Hartline was excellent throughout the whole process. Very responsive and thorough. Very detailed and understood my needs as a customer. This is my 4th Acura from Berlin. I will always go back. More

Excellent Customer Service Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warra Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warranty status and replaced the part on the spot. In and out in 15 minutes. Fantastic customer service!!! More

Thanks to Larissa and Tony for the superior service and attention to detail. They are great to do business with. I love my new Rdx. attention to detail. They are great to do business with. I love my new Rdx. More

Highly recomended. Cant be beat, best dealer in the state for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! More

Palandro service visit 10/31/19 Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I would never consider going anywhere else. 5 star service every time. More