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Acura of Berlin
Berlin, CT
1,099 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,099 reviews
February 16, 2020
Top notch Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are gre Always professional,courteous service! Been going here for service for years, never a problem. Staff is personable and reliable.Rich and Perry are great! Would recommend! More
by Rebecca d
Employees Worked With
Rich
February 15, 2020
Brake lights Replaced Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs Stopped in for a badly needed "emergency" repair...brake lights not working. Despite a full service schedule, staff was welcoming and helpful; repairs were done in a timely manner, too!. Plus, this dealership's ambiance is outstanding! Kudos for Richard for coordinating a successful - unannounced - service visit. Thank you Acura of Berlin! More
by Larry T
Employees Worked With
Richard Bird
February 11, 2020
I stopped in to get the tires on my 2018 TLX checked The service staff is always pleasant and they do things in a timely fashion. Keep up the good work! I'm looking forward to my next TLX lease. The service staff is always pleasant and they do things in a timely fashion. Keep up the good work! I'm looking forward to my next TLX lease. More
by HGalli
Employees Worked With
do not remember
February 05, 2020
Palandro Servicing Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. R Outstanding service as always. Richard Bird is the ultimate professional. I had an issue that required immediate attention on a busy Monday morning. Richard put a plan was put in place to get my car repaired and get me back on the road. As a result of the great service Richard always provides, I would never go anywhere else to have my car serviced. Bravo!!!!!! More
by BobP
Employees Worked With
Richard Bird
February 02, 2020
1st service on 2020 TLX I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! I was very happy with the attention I received. Rich was very accommodating. I was in and out in within an hour with a clean car too! More
by clh613
Employees Worked With
Rich
February 02, 2020
Overall my experience was great. We did have to wait a bit for a product specialist but we were greeted immediately. My product specialist worked with me to understand my budget and needs rather than show bit for a product specialist but we were greeted immediately. My product specialist worked with me to understand my budget and needs rather than showing me options that wouldn’t work for me. She was very friendly and knowledgeable, she made the purchase really easy for us. More
by Lacey Ridzon
Employees Worked With
Larissa Hartline
January 25, 2020
Acura of Berlin - An Overall Amazing Experience! I continue to be impressed with Acura of Berlin! Their amazing staff, in all departments, go above and beyond to make your experience there exceptiona I continue to be impressed with Acura of Berlin! Their amazing staff, in all departments, go above and beyond to make your experience there exceptional. Keith and his team worked with me to trouble shoot and diagnose an issue with my Apple CarPlay. They worked with Acura to have the system replaced! All through the process, I felt valued, they kept me informed, and they made sure that I had a loaner vehicle to drive! I highly recommend Acura of Berlin to not only purchase a vehicle, but to continue going there to have it serviced! More
by TracyS
Employees Worked With
Keith and team!
January 24, 2020
Berlin Acura is always fantastic. Easy to schedule, great environment, and amazing staff. Especially love working with Keith-, is is very knowledgeable and honest. Wouldn’t go anywhere else! environment, and amazing staff. Especially love working with Keith-, is is very knowledgeable and honest. Wouldn’t go anywhere else! More
by Deb
Employees Worked With
Keith Davis
January 22, 2020
Excellent, Quick Service Very pleased with my first oil change on our new RDX. We arrived early and our car was taken right in, serviced and we were on our way. No hassles a Very pleased with my first oil change on our new RDX. We arrived early and our car was taken right in, serviced and we were on our way. No hassles and great service staff to deal with. More
by Clark456
Employees Worked With
Service Team
January 21, 2020
Great fast experience. The telephone call to schedule the service was exceptional. The person on the phone was able to pull up my I formation and knew what to scheudle me for. It was a nice perk that t the service was exceptional. The person on the phone was able to pull up my I formation and knew what to scheudle me for. It was a nice perk that the first oil change was “on the house”, greatly appreciated. More
by Pitta00
Employees Worked With
Jason
