Acura of Berlin

The people at the dealership were friendly and knowledgeable. Follow up by sales rep was timely and professional. The financial transaction was pain-free as well. The negotiations and pricing on t knowledgeable. Follow up by sales rep was timely and professional. The financial transaction was pain-free as well. The negotiations and pricing on the certified pre-owned vehicle was agressive and allowed for quick turnaround for both parties. It would have been better to be more forthcoming on reasoning for deeper discount which was, in part, was due to Bridgestone tires evident in on-line photos being removed in favor of less expensive Nexen brand. Completely understandable to get me to my price point. Just would be best to explain that upfront. All together a streamlined and positive experience with both the sales rep who was new, but well trained, and easy to deal with as well as the dealership itself. I would recommend Acura of Berlin to anyone in the market for a new, used or certified pre-owned vehicle. More

I have been talking with Gery the past several months on several different occassions about my future purchase. He was always very helpful and available. When it came time to make my purchase, this dealersh several different occassions about my future purchase. He was always very helpful and available. When it came time to make my purchase, this dealership was able to provide me with a competitive invoice price and helped make my payments affordable. Lauren the business manager was very nice and helpful as well. He also included free gifts of all season mats and wheel locks on my 2014 MDX. With Gery, he makes you feel like family and is very knowelgable and honest on Acura. I am 100% satisfied with my purchase and have recommended this dealership to a co-worker interested in the same SUV. Thanks again!!! More

Great experience overall. Easy going staff, very friendly and caring. The sales person we dealt with was exceptional with his attitude, willing to help and increase satisfaction. and caring. The sales person we dealt with was exceptional with his attitude, willing to help and increase satisfaction. More

Perfect salesperson in Gerry. He listened well and delivered on our requests and his promises. He is extremely friendly and fosters trust. All equipment ordered was delivered on time. Price was comp delivered on our requests and his promises. He is extremely friendly and fosters trust. All equipment ordered was delivered on time. Price was competitive. Very friendly people...exception to a certain extent was the GM who was not visible to customers nor did he go out of his way or office to greet customers like me and my wife especially given the luxury brand and price. F&I manager was also very friendly and professional. I'd recommend Gerry to anyone as he is a fantastic representative of the dealership. More

Had a great experience from start to finish. Highly recommend! Definitely ask for Jerry. Everyone was very friendly and easy to work with. Go see them recommend! Definitely ask for Jerry. Everyone was very friendly and easy to work with. Go see them More

Great car. Gerry was patient and friendly I had an Acura Great car. Gerry was patient and friendly I had an Acura for 9 yrs.got an new RDX I will buy one more if I need another car Great car. Gerry was patient and friendly I had an Acura for 9 yrs.got an new RDX I will buy one more if I need another car More

Larissa was accomodating.She was knowledgeable about the MDX.The Dealer gave me a great price on my trade in.Everything was done in a very professional manner. I would come back again. MDX.The Dealer gave me a great price on my trade in.Everything was done in a very professional manner. I would come back again. More

My experiences with Acura of Berlin have been more of a hit or miss. I live a few miles away from this dealership and it would be the ideal home for sales and service for me. My recent experiences have bee hit or miss. I live a few miles away from this dealership and it would be the ideal home for sales and service for me. My recent experiences have been anything but ideal. It took me 3 visits to the dealership to get a test drive. The lady at the reception on my second visit told me that rather than stopping by for a test drive it would be better if I leave a phone number so they can call me and set up a time! Because the sales people come in and then they have to be in a meeting and such, telling me how busy they are with their things. Later, on the day that I had decided to buy the car, if the price on my trade in was right, I revisited the dealership. The sales person Larrissa, could not proceed with the appraisal process of my car before they had made the entire sales presentation despite my pleading that all I wanted first was the price they would give me for my trade in. That would be a deal maker or breaker. I just wish they would pay more attention to customer needs. I ended up with buying the new Acura RDX at Schaller Acura and I am very happy. My experiences with service department at the Acura of Berlin have been more normal. As a former owner of an Acura MDX and an Acura RL, the service staff has treated me well. More

Very positive experience overall. Mr. Gerry Campagna was genuine, honest and straightforward with me. We negotiated a price that was far better than several other dealers for the same vehicle with the same genuine, honest and straightforward with me. We negotiated a price that was far better than several other dealers for the same vehicle with the same options. There was never any pressure to make a decision quickly. A few minor concerns I has with the car were attended to prior to closing the deal. The car could have been detailed more thoroughly when delivered, but I did leave with 3/4 of a tank of gasoline. This was my first experience with this dealer and I found them to be well organized and consumer friendly. I would recommend them without hesitation. More

I had been researching cars (new and pre-owned) for a long time and decided it was time to make a move. I purchased my last new car at Acura of Berlin many years ago and have always recalled and appreci long time and decided it was time to make a move. I purchased my last new car at Acura of Berlin many years ago and have always recalled and appreciated that overall wonderful experience. I more recently read many reviews for Acura of Berlin and in particular, an assistant sales manager named Gerald Campana (he goes by the name Jerry). I truly thought that no one's personal performance could top that of my last experience. I was dead wrong. I walked into the dealership and ran right in to Jerry (fate) and the rest is history. We quickly partnered together very well to get the right car for me at the price I was looking for. This man is simply amazing (and therefore very busy too!). I also had the pleasure of dealing with the GM, Mike, who was equally kind, professional, and accommodating. So if you've considered going to Acura of Berlin but are hesitating for any reason, hesitate no more. It's a great place to do business. More