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Acura of Berlin
Berlin, CT
1,099 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,099 reviews
March 10, 2020
much improved The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approac The customer service has improved greatly. It was a pleasant visit compared to some times in the recent past. Keep up the new customer service approach! More
by lisakhira
Employees Worked With
I'm not sure
March 02, 2020
Great Car Service I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how lo I made the appointment the day before for routine service. Everything was clearly explained to me on what services they would be performing and how long it would take. On the day of service, again everything was described to me. I had received discount coupons through our email and also regular mail and was able to deduct close to $100.00 off my bill. The experience was much better than I had expected. More
by HKR
Employees Worked With
Jason
March 02, 2020
New RDX purchase I just purchased a new RDX and worked with Manny. The car is fantastic, Manny was super helpful and knowledgable and the purchase process was painle I just purchased a new RDX and worked with Manny. The car is fantastic, Manny was super helpful and knowledgable and the purchase process was painless. More
by brianlabbe
Employees Worked With
Manny
March 01, 2020
The service that I had today was just excellent explain everything that they were going to do to the car and how much it was going to cost for they did it everything that they were going to do to the car and how much it was going to cost for they did it More
by Jackie
Employees Worked With
All of them
February 23, 2020
Brought car in for service. Everything was taken care of. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. Just a usual oil change and tire rotation, but as usual, everyone was friendly and helpful. I am amazed how they always remember my name. More
by foxonstump
Employees Worked With
Steve
February 22, 2020
Great personnal service approach to clients Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and ser Great service as always. Everyone is so friendly and hospitable bringing service and sales to a new level of performance. World class facility and service at it's best More
by Greg L
Employees Worked With
Keith
February 20, 2020
If you are looking for a no hassle best price guarantee, this is your dealership. Quite possibly the smoothest auto purchase of the dozen or more I have made in the last 20 years! this is your dealership. Quite possibly the smoothest auto purchase of the dozen or more I have made in the last 20 years! More
by ronald.frisk
Employees Worked With
Larissa, Gino, and Tony
February 20, 2020
Good service Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward Trusted establishment. Bought several cars there and am comfortable going for service. Acuras are reliable and certainly good looking! Look forward to getting my next car there, as well. More
by LJMR7
Employees Worked With
Not sure
February 19, 2020
Pristine environment, attentive service, thorough execution Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especi Acura of Berlin's Service Advisors facilitate the best experience I've ever had. Truly a benchmark service department. The Service Advisors - especially Keith - are a integral component. More
by Leonard Welch
Employees Worked With
Keith
