Acura of Berlin | Page 85

Larisa helped me get the Acura TLX that I was looking for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guid for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guiding me through the financing and securing a price I was comfortable with. More

I purchased a pre loved vehicle from Jim Pompei on Monday afternoon and left with the vehicle a few hours later! It was a quick transaction made with ease. I’m very pleased with the customer service I receiv afternoon and left with the vehicle a few hours later! It was a quick transaction made with ease. I’m very pleased with the customer service I received and would highly recommend Jim for your next car purchase! I will be back to buy again! More

It was a pleasure to work with Jim. He is a professional. Very knowledgeable and quick. Thank you so much Jim!!! We love our TLX. We’ll come back for sure. Definitely recommend. Very knowledgeable and quick. Thank you so much Jim!!! We love our TLX. We’ll come back for sure. Definitely recommend. More

I worked with Erika to purchase my Acura RDX- she was great- she helped me fine exactly what would work for me. The purchase was very easy. I highly recommend this dealership snd working with Erika great- she helped me fine exactly what would work for me. The purchase was very easy. I highly recommend this dealership snd working with Erika More

I highly recommend purchasing a car and/or having it serviced at Acura of Berlin. I’ve purchased several cars from this dealership and each time I’ve felt that they’ve worked hard to find the right vehi serviced at Acura of Berlin. I’ve purchased several cars from this dealership and each time I’ve felt that they’ve worked hard to find the right vehicle for me at a price that fit into my budget! I love the no hassle experience! I walked in today to look at the 2021 RDX’s. Antonio, my salesperson, took note of what I was looking for and worked the numbers so that I was able to get the car that I wanted. Within 4 hoursof walking in, I was able to drive home with my new car! (I traded in my 2019 RDX) Extremely happy with my new RDX! Also, I shout out to Keith and his crew in the service department. Every time I bring my car in for service, they always make me feel valued and respected! Again, I highly recommend Acura of Berlin, not only to purchase vehicles but also to have them maintained and serviced! More

This is the second lease with Larissa. She is always extremely thorough in every aspect of the transaction....a true professional with a great dealership. extremely thorough in every aspect of the transaction....a true professional with a great dealership. More

NO attention to customer needs I spoke to the used car sales manager on July 27, 2020 made him aware I wanted to trade my lease for a used car, however he never responded to my emai I spoke to the used car sales manager on July 27, 2020 made him aware I wanted to trade my lease for a used car, however he never responded to my emails or phone calls. On August 5th I got a hold of a Sales Associate who tried to help me but because it took Acura of Berlin to long to respond back to me, the car that I wanted got sold that same night. I have leased my last 3 SUV's from them...no consideration for customer loyalty. More

Oil change on my 2018 Acura TLX Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemi Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemic. They were very cautious to not contaminate my Acura. The people at Acura of Berlin are always nice and understanding. More

This was my first car buying experience from a dealership and it could not have been better! Larissa helped us and made us feel comfortable and at ease from the second we met her. She made sure the car I was and it could not have been better! Larissa helped us and made us feel comfortable and at ease from the second we met her. She made sure the car I was buying was right for me and that I wasn’t buying it for the wrong reasons. She also made the experience as easy for me as possible- there was a hiccup with my insurance company but she came up with alternative solutions quickly and smoothed everything over. Thank you Larissa and Acura of Berlin! More

Do your research We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we went to install our Thule box, the crossbars were so far back that the box was sitting on top of the antenna and the rear hatch was hitting the box. We asked if the crossbars were adjustable and were told they were. When I went to disconnect the crossbars, I found that they could not be moved. So, the only solution to this, is to buy a special box, which after looking into it, is going to push this whole project over $2K. More