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Acura of Berlin

Berlin, CT

4.7
1,120 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing ...
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Today: 9:00 AM - 5:00 PM Closed Now
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,120 reviews

March 02, 2021

Larisa helped me get the Acura TLX that I was looking for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guid More

by Jareeeekc5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larisa
Mar 02, 2021 -

Acura of Berlin responded

Congratulations on your new Acura TLX! We are happy to hear that Larisa and the team made the purchase process so positive and stress-free from start to finish. Thank you for giving Acura of Berlin your business!

February 10, 2021

I purchased a pre loved vehicle from Jim Pompei on Monday afternoon and left with the vehicle a few hours later! It was a quick transaction made with ease. I’m very pleased with the customer service I receiv More

by ilanaherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
Feb 10, 2021 -

Acura of Berlin responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Jim. Congratulations on your new vehicle, and drive safely! We hope to see you back at Acura of Berlin next time!

February 06, 2021

It was a pleasure to work with Jim. He is a professional. Very knowledgeable and quick. Thank you so much Jim!!! We love our TLX. We’ll come back for sure. Definitely recommend. More

by A&G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
Feb 08, 2021 -

Acura of Berlin responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jim took such good care of you here at Acura of Berlin, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your Acura TLX!

January 25, 2021

I worked with Erika to purchase my Acura RDX- she was great- she helped me fine exactly what would work for me. The purchase was very easy. I highly recommend this dealership snd working with Erika More

by Mchaves0105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika
Jan 26, 2021 -

Acura of Berlin responded

Congratulations on your Acura RDX! We love to hear that Erika helped you drive home from Acura of Berlin in exactly the vehicle you wanted. Thank you for your business and kind recommendation!

December 27, 2020

I highly recommend purchasing a car and/or having it serviced at Acura of Berlin. I’ve purchased several cars from this dealership and each time I’ve felt that they’ve worked hard to find the right vehi More

by TracyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio, Keith
Dec 28, 2020 -

Acura of Berlin responded

Tracy, thank you for taking the time to leave us a review! We are so glad Antonio took such good care of you here at Acura of Berlin, and we will be sure to let him know that you appreciate his help. We couldn't be more proud that our service department also earned your trust, and we will be sure to pass along your kind words to Keith. We hope that you continue to enjoy your 2021 Acura RDX, and we look forward to your next visit!

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October 30, 2020

This is the second lease with Larissa. She is always extremely thorough in every aspect of the transaction....a true professional with a great dealership. More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa Hartline
Oct 30, 2020 -

Acura of Berlin responded

Thank you for taking the time to review us! It is fantastic to hear that Larissa delivered such an exceptional purchase experience. Congratulations on your new vehicle and safe travels! We hope to work with you again at Acura of Berlin!

August 06, 2020

NO attention to customer needs I spoke to the used car sales manager on July 27, 2020 made him aware I wanted to trade my lease for a used car, however he never responded to my emai More

by VMdelgado
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Budonaro
Aug 10, 2020 -

Acura of Berlin responded

Vanessa - I sincerely apologize for the delayed contact from us. I assure you that we do value your loyal business here, and I will certainly look up your contact information and try to get in touch with you to see what more we can do to assist you. Please don't hesitate to give me a call directly as well. Thank you, Ludney Derosiers - GSM - 860-829-3793

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July 22, 2020

Oil change on my 2018 Acura TLX Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemi More

by HGalli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kuchman
Jul 22, 2020 -

Acura of Berlin responded

We are so happy to hear that you felt comfortable during your time at Acura of Berlin! Customer safety is our top priority, and it is so nice to see that reflected in your review. Thank you for taking the time to share your experience working with Steve! We hope to see you back for your next oil change!

July 16, 2020

This was my first car buying experience from a dealership and it could not have been better! Larissa helped us and made us feel comfortable and at ease from the second we met her. She made sure the car I was More

by wilkinsonkatiel1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa, Stacey
Jul 16, 2020 -

Acura of Berlin responded

Thank you for the 5-star review! We are honored that you chose to come to us for your first car-buying experience, and are so glad you enjoyed working with Larissa here at Acura of Berlin. We will certainly let her know that you appreciate her help, and we hope that you continue to enjoy your newly purchased vehicle!

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July 14, 2020

Do your research We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we More

by Rob C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Jul 14, 2020 -

Acura of Berlin responded

Rob, I'm sorry to hear about the issues that you are having. I can assure you that the accessories were installed to factory spec, but we would be more than happy to take a look at the issue you are having and see if we could make it work with the other equipment you had purchased. Please let us know how we can help. Thank you, Tony Braglia - GM - 860-829-3780

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