Acura of Berlin

NO attention to customer needs I spoke to the used car sales manager on July 27, 2020 made him aware I wanted to trade my lease for a used car, however he never responded to my emai I spoke to the used car sales manager on July 27, 2020 made him aware I wanted to trade my lease for a used car, however he never responded to my emails or phone calls. On August 5th I got a hold of a Sales Associate who tried to help me but because it took Acura of Berlin to long to respond back to me, the car that I wanted got sold that same night. I have leased my last 3 SUV's from them...no consideration for customer loyalty. More

Oil change on my 2018 Acura TLX Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemi Went in to have my oil changed on 26 June 2020. Steve Kuchman was very understanding of my health condition and anxieties due to the Covid-19 pandemic. They were very cautious to not contaminate my Acura. The people at Acura of Berlin are always nice and understanding. More

This was my first car buying experience from a dealership and it could not have been better! Larissa helped us and made us feel comfortable and at ease from the second we met her. She made sure the car I was and it could not have been better! Larissa helped us and made us feel comfortable and at ease from the second we met her. She made sure the car I was buying was right for me and that I wasn’t buying it for the wrong reasons. She also made the experience as easy for me as possible- there was a hiccup with my insurance company but she came up with alternative solutions quickly and smoothed everything over. Thank you Larissa and Acura of Berlin! More

Do your research We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we We had roof rails and cross-bars installed on our MDX and it was rather expensive. The installation and the parts used were flawless, however, when we went to install our Thule box, the crossbars were so far back that the box was sitting on top of the antenna and the rear hatch was hitting the box. We asked if the crossbars were adjustable and were told they were. When I went to disconnect the crossbars, I found that they could not be moved. So, the only solution to this, is to buy a special box, which after looking into it, is going to push this whole project over $2K. More

Great service! We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers clos We've gone back to Acura of Berlin because of their great service both when buying the car and when servicing the vehicle. We have Acura dealers closer to where we live but their service is worth the extra time. More

Great customer service from start to finish. Ability to communicate clearly regarding issues with fair pricing. I have been a customer for many years and will continue to be one! communicate clearly regarding issues with fair pricing. I have been a customer for many years and will continue to be one! More

Excellent Service As Always! I went to the service department for an Acura recall. As always, the waiting area was spotless and effectively set up per CDC guidelines about COVID. I went to the service department for an Acura recall. As always, the waiting area was spotless and effectively set up per CDC guidelines about COVID. I was greeted in the service area promptly and with a smile. Once my service was complete Keith Davis came out to let me know what was done, and we chatted for a few minutes. Keith is one of my favorites. The service department have never disappointed me and this is my 3rd Acura at this dealership. They are the best! I would highly recommend them to anyone interested in an Acura!! More

Keith is an excellent service adviser, very informative and friendly. He goes out of his way to help you out any way he can. Can’t say enough good things about him. and friendly. He goes out of his way to help you out any way he can. Can’t say enough good things about him. More

As always, Acura of Berlin doesn’t disappoint! After months of not driving but needing an oil change, the service department was able to squeeze me in last minute because I was driving out of state. I l months of not driving but needing an oil change, the service department was able to squeeze me in last minute because I was driving out of state. I love the fact that they truly value their clients and customers! The service is always top notch and I enjoy seeing the staff and saying hello when I go in! Keith in the service department always makes sure I’m taken care of and always follows up! Highly recommend them to purchase a vehicle and or get your car serviced there! More

Manny made the entire leasing process smooth and easy since we accomplished it all by email. He also did all that was necessary to find exactly the MDX I was looking for. This is my fifth MDX lease and since we accomplished it all by email. He also did all that was necessary to find exactly the MDX I was looking for. This is my fifth MDX lease and 6th Acura overall and Executive has done a great job of maintaining, and exceeding, the level of customer service that Morande used to have. Thanks again Manny! More