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Acura of Berlin

Berlin, CT

4.8
975 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 975 reviews

September 01, 2019

service Thought it was overly expensive for what was done, and that included coupons I received in the mail. Staff extremely friendly and courteous. Sales s More

by blkmulford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forget name
Sep 03, 2019 -

Acura of Berlin responded

Thank you for coming to Acura of Berlin for your auto service needs! We really appreciate your business as well as your feedback. Have a wonderful week.

August 31, 2019

Nice to know service dept looks out for my investment Steve kept me informed and provided coupons to mitigate the costs. The Service Technician found streaky wipers which I had replaced because of a futu More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 01, 2019 -

Acura of Berlin responded

Thank you, Glenn, for stopping by to leave Acura of Berlin a wonderful review! Your support and business are greatly appreciated. We hope to see you again soon. Have a great day!

August 30, 2019

What a great team of professionals! What a great team of people at Accura of Berlin! My buying experience with these people was excellent, to say the least, and I've purchased many a ne More

by Rosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Campana, Tony Braglia, Ludney Derosiers
Aug 30, 2019 -

Acura of Berlin responded

Thank you very much for your kind words about the Acura of Berlin team! We are so happy to hear that they earned your business with their five-star service. More than anything we love that you had fun during your car-buying process. We hope you continue to enjoy your new ride! Congratulations!

August 30, 2019

Service was a dream I dealt with Rich Bird in service and I HAVE to say he IS outstanding at his job and in all areas! What an asset to Accura of Berlin! Clone him!! : More

by Rosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Bird
Aug 30, 2019 -

Acura of Berlin responded

Rosy, we appreciate the stellar review of Acura of Berlin! Thank you for your kind words about Rich in our service department and we appreciate your business as well. Hope to see you again soon!

August 30, 2019

Outstanding service The outstanding service at Acura of Berlin keeps our older Acuras ( 16 and 20 yrs old ) running like new. The attention to detail by the shop employee More

by Acura driveer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Keith and Tommy plus Vitek in the shop.
Sep 02, 2019 -

Acura of Berlin responded

We are so happy our Acura of Berlin team earned your five stars, thank you! We are thankful to have you as a customer and we hope to see you again soon.

August 28, 2019

Excellent experience Just started my 2nd lease at Acura of Berlin. Larissa Hartline provides top-notch service and pays attention to all the large and small details. I h More

by TK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa Hartline, Anthony Lopez
Aug 28, 2019 -

Acura of Berlin responded

Thank you for coming back to Acura of Berlin for your second lease! It's wonderful to hear that Larissa is walking you through the process with five-star service. We hope that you love your new car!

August 27, 2019

Service department has always been great for me I continue to have good experiences with the service department at Acura of Berlin. Keith was the service advisor on this visit and he handled everyth More

by Jboccalatte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith (service advisor)
Aug 27, 2019 -

Acura of Berlin responded

Thank you, John, for your 5-star review of Acura of Berlin! We are so pleased to read about your recent visit and how Keith provided wonderful customer service to you and your Acura RDX. This is our goal! Hope to see you again soon and thank you for your business.

August 27, 2019

Excellent experience buying new TLX Easton was terrific throughout the entire process. He did a great job explaining Executive's value proposition, and all the various features in the n More

by bjgrant8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easton
Aug 27, 2019 -

Acura of Berlin responded

Reviews like this one make our day! We are so happy that Easton walked you through the buying process and explained all the features of your new car so that you'll be confident out on the roads. Thank you for trusting Acura of Berlin with your business!

August 27, 2019

Excellent service Fabulous service. They’re always willing to help and explain what services and being performed and why. I never feel like I’m being hassled and that’s More

by Beebe13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 27, 2019 -

Acura of Berlin responded

We are so happy to hear that you received the service you deserve at Acura of Berlin! Thank you for trusting us with your vehicle and stopping by to write us a review.

August 26, 2019

Just an oil change but as always a great experience I would highly recommend Acura of Berlin for so many reasons, one being they have excellent customer service, second they perform the work in a very t More

by ABizz8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 27, 2019 -

Acura of Berlin responded

We are honored to earn your recommendation! It makes our day to hear that you can depend on our team for great customer service and to complete your repairs in a timely manner. We also really appreciate your kind words about our facilities. Thank you so much for being part of the Acura of Berlin family!

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