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Acura of Berlin

Berlin, CT

4.8
975 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 975 reviews

September 18, 2019

Highly Recommend I have been very pleased with Acura of Berlin from the purchase to the many scheduled service appointments. The service people are knowledgeable and v More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bird
Sep 18, 2019 -

Acura of Berlin responded

Hi Kay - It makes us smile to hear that you've had positive experiences with both our Sales and Service Teams! Thank you so much for your continued support. We are grateful to have you as a loyal Acura of Berlin customer.

September 11, 2019

Excellent as always My car is a 2010 MDX with 160K miles and I have been bringing it there from day 1. I always feel my service rep (Keith) treats me fairly and explains More

by JRWJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Davis
Sep 11, 2019 -

Acura of Berlin responded

Thank you for your review of Acura of Berlin! We are truly grateful for your loyalty to our dealership and we hope to continue working with you in the future. Thank you for your support and your business! Have a great day!

September 09, 2019

Great experience - Very comfortable and happy with purchase! I felt my Sales Associate, Anthony Lopez, was excellent. He was knowledgeable about the vehicles, patient and very enjoyable to deal with. I loved t More

by Clark456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez, Gino, Andre Budonaro
Sep 09, 2019 -

Acura of Berlin responded

It's wonderful to hear that from start to finish you and your husband had a positive car-buying experience! We especially love to hear that you found the best service and the best products with us at Acura of Berlin. Thanks so much and safe driving in your RDX!

September 09, 2019

Great service Always a friendly and comfortable environment. Service is fast and thorough. The staff makes sure that you are comfortable while waiting for your serv More

by Dale B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 09, 2019 -

Acura of Berlin responded

Hi Dale - We love to hear that you've received consistently friendly and fast service from the Acura of Berlin team! Thank you very much for trusting us with your business time and time again.

September 07, 2019

Service My service rep, Keith, was informative, polite and friendly. The waiting area was comfortable. The ease of making an appointment was a plus. Thank you More

by Pattie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 09, 2019 -

Acura of Berlin responded

Thank you for giving Acura of Berlin your five-star rating, Pattie! We are grateful for your business and look forward to seeing you next time!

September 06, 2019

Excellent staff members I drove from Madawaska, Maine to Berlin of Acura (10 hour ride) to get my Acura RDX2018. The vehicle, price,and courtesy the staff members made this e More

by ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Kauroudakism
Sep 06, 2019 -

Acura of Berlin responded

Thank you so much for taking the drive out to visit us at Acura of Berlin! We are so glad to hear that the trip was worth it and that you had a five-star buying experience. Congratulations on your Acura RDX2018! We hope you are loving it.

September 06, 2019

Friendly, Knowledgeable, and a Great Deal! In my 40 years of car buying, I have never come across a dealership like this. To start, everyone we encountered or dealt with was extremely friendl More

by Bob K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larissa Hartline
Sep 06, 2019 -

Acura of Berlin responded

Thank you, Bob, for your 5-star review of Acura of Berlin. We are so pleased to read your positive feedback about your car-buying experience and the excellent customer service our team provided you, especially your kind words about Larissa. Thank you for your support and hope to see you again soon!

September 05, 2019

Best car buying experience in 30 years!!!! Seem less process, great deal, great team! Jessica was very easy to work with, even though I was demanding and pressed for time. She made sure I wa More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mays & Geno Humphries were just great
Sep 05, 2019 -

Acura of Berlin responded

Thank you, Mike, for your review of Acura of Berlin. We appreciate your business and your compliments about working with Jessica on our team. Thank you for your recommendation and we look forward to your next visit!

September 05, 2019

Best service experienced I have brought my car for oil change. Everybody www very professional and thermal from the time I set up the appointment to the end of the service be More

by MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry, Steve
Sep 06, 2019 -

Acura of Berlin responded

It's wonderful to hear that from start to finish your visit to Acura of Berlin was a success! Thank you so much for your kind words about our team. We look forward to assisting you next time.

September 04, 2019

Service Check-in was speedy and efficient. Richard Bird was very thorough, friendly and professional, made sure I knew exactly what was needed and what to do More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bird, Gerald Campana.
Sep 04, 2019 -

Acura of Berlin responded

Thank you for the positive feedback about your recent visit to Acura of Berlin! We appreciate your kind words about working with Richard and Jerry on our team and we hope to see you again soon!

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