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Acura of Berlin
Berlin, CT
961 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 961 reviews
August 30, 2019
Outstanding service The outstanding service at Acura of Berlin keeps our older Acuras ( 16 and 20 yrs old ) running like new. The attention to detail by the shop employee The outstanding service at Acura of Berlin keeps our older Acuras ( 16 and 20 yrs old ) running like new. The attention to detail by the shop employees and service writers makes the difference. More
by Acura driveer
Employees Worked With
Steve, Keith and Tommy plus Vitek in the shop.
August 28, 2019
Excellent experience Just started my 2nd lease at Acura of Berlin. Larissa Hartline provides top-notch service and pays attention to all the large and small details. I h Just started my 2nd lease at Acura of Berlin. Larissa Hartline provides top-notch service and pays attention to all the large and small details. I highly recommend Acura of Berlin and especially Larissa if you are looking for a new vehicle. More
by TK
Employees Worked With
Larissa Hartline, Anthony Lopez
August 27, 2019
Service department has always been great for me I continue to have good experiences with the service department at Acura of Berlin. Keith was the service advisor on this visit and he handled everyth I continue to have good experiences with the service department at Acura of Berlin. Keith was the service advisor on this visit and he handled everything expeditiously and with no issues. No upselling. The visit took a little longer because a stone was caught in the brake caliper (not the first time with an RDX). But there was no extra charge and the problem was resolved. More
by Jboccalatte
Employees Worked With
Keith (service advisor)
August 27, 2019
Excellent experience buying new TLX Easton was terrific throughout the entire process. He did a great job explaining Executive's value proposition, and all the various features in the n Easton was terrific throughout the entire process. He did a great job explaining Executive's value proposition, and all the various features in the new car. He took his time to ensure I understood and was very helpful every step of the way! A great experience from start to finish! More
by bjgrant8888
Employees Worked With
Easton
August 27, 2019
Excellent service Fabulous service. They’re always willing to help and explain what services and being performed and why. I never feel like I’m being hassled and that’s Fabulous service. They’re always willing to help and explain what services and being performed and why. I never feel like I’m being hassled and that’s very refreshing. More
by Beebe13
Employees Worked With
Rich
August 26, 2019
Just an oil change but as always a great experience I would highly recommend Acura of Berlin for so many reasons, one being they have excellent customer service, second they perform the work in a very t I would highly recommend Acura of Berlin for so many reasons, one being they have excellent customer service, second they perform the work in a very timely manner and lastly the dealership is beautiful, they have all kinds of Acura’s you can check out, you can peek on your car while it’s being worked on, they have a nice waiting area with phone chargers (plus for me since I always need a charger) and they have a nice shop with some great Acura gear too wear or just add some touches to your car. More
by ABizz8
Employees Worked With
Rich
August 26, 2019
Very Pleased Stopped in to Acura of Berlin last week to re-lease my TLX and was fortunate to speak with Gerald Campana. This is my sixth Acura, all from this deal Stopped in to Acura of Berlin last week to re-lease my TLX and was fortunate to speak with Gerald Campana. This is my sixth Acura, all from this dealership. I’ve dealt with other sales people, Gerry included, over the years but Gerry by far exceeds them all. He was attentive to my needs, found the vehicle I wanted and made sure it was ready for me very quickly. I highly recommend Acura of Berlin and especially Gerry. He was just great. On the finance side, I can’t say enough about Geno. Also great. Gave me options with no pressure and got me through the lease process quickly and with pleasure. Kudos to Mary also. She was very pleasant, helpful and informative. Great dealership= More
by cbc
Employees Worked With
Gerry Campana, Geno, Mary
March 25, 2019
Best customer service This is my third car from Acura of Berlin and every time I got there they are treated me as apart of the family. Every one from the front desck to the This is my third car from Acura of Berlin and every time I got there they are treated me as apart of the family. Every one from the front desck to the manager want you to feel like a home . My salesmen Easton Lawson did all possible he can to make a deal on the new car with no hustle and worked hard to match my budgets.. I will definitely to be back . More
by MichaelR
Employees Worked With
Easton Lawson
March 15, 2019
Great Experience! I recently bought a 2019 RDX at Acura of Berlin. I have purchased many cars over the years and this was the best car purchase experience I ever had. I recently bought a 2019 RDX at Acura of Berlin. I have purchased many cars over the years and this was the best car purchase experience I ever had. The Acura of Berlin facility is terrific and everyone was helpful and friendly. I never felt any pressure from the sales person or the business manager. The offer I received on my trade in was more than the published prices. My sales person was Easton Lawson and he was terrific. He answered all my questions prior to the purchase and offered to have me come back to see him if I have questions on the vehicle after the sale. Easton is personable, knowledgeable and professional. It was a pleasant experience working with him. I would definitely recommend the dealership and Easton to anyone looking for an Acura. The RDX is a dream to drive! More
by David
Employees Worked With
Easton Lawson
February 05, 2019
Best Dealership Around! I recently purchased a 2019 RDX at Acura of Berlin. This is my second vehicle from this dealership (purchased an Acura TL in 2012). Both times I dea I recently purchased a 2019 RDX at Acura of Berlin. This is my second vehicle from this dealership (purchased an Acura TL in 2012). Both times I dealt with Gerald Campana. I specifically wanted Gerry this time because my previous experience was great and totally painless. Both times, Gerry has given me the best price and was very understanding of my needs/wants. He is great to work with and he was able to answer any question I asked. Gerry is very knowledgeable, professional, and treated me with respect. He also followed up with me the day after to see if I had any questions, concerns with my new purchase. I hope Gerry works forever!! During this visit I also dealt with Geno Humphries, who was also wonderful to deal with. And I have to add that I always brought my 2012 TL at Acura of Berlin for maintenance and the Service guys are great too! The staff at Acura of Berlin are the best I have ever dealt with, and I will only go to Acura of Berlin from here on out. As an aside, I did go to another Acura dealership for comparison, and their people/price didn't even come close to Acura of Berlin. More
by Rose
Employees Worked With
Gerald Campana, Geno Humphries
