Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Berlin
Berlin, CT
976 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 976 reviews
November 06, 2019
Fair and Transparent Sales Process The sales and financing process at Acura of Berlin was outstanding. Friendly and professional sales process provided attractive pricing compared to ot The sales and financing process at Acura of Berlin was outstanding. Friendly and professional sales process provided attractive pricing compared to other dealerships and were very transparent and up front with the total cost of the transaction. They were able to get the right vehicle and install options quickly and ensure the little details were accurate. Drive the extra distance if you're not local because it is worth the confidence in this dealership. More
by MDXer
Employees Worked With
Manousos "Manny" Kavroudakis
November 05, 2019
Very positive and very thourough. Excellent, Larrissa Hartline was excellent throughout the whole process. Very responsive and thorough. Very detailed and understood my needs as a Excellent, Larrissa Hartline was excellent throughout the whole process. Very responsive and thorough. Very detailed and understood my needs as a customer. This is my 4th Acura from Berlin. I will always go back. More
by M2falv
Employees Worked With
Larrissa Hartline, she was phenomenal
November 03, 2019
Excellent Customer Service Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warra Just dropped in to see if I could order a small part that had broken. It was a latch release from the center console storage area. Rich checked warranty status and replaced the part on the spot. In and out in 15 minutes. Fantastic customer service!!! More
by dave
Employees Worked With
Rich
November 01, 2019
Highly recomended. Cant be beat, best dealer in the state for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! for service and sales hands down. Been coming here since 2016 for service. Thanks Keith! More
by Happy Gilmour
Employees Worked With
Keith
November 01, 2019
Palandro service visit 10/31/19 Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I Richard Bird is an excellent service advisor. Always very courteous, patient, and explains the car needs very clearly. He is always such a big help, I would never consider going anywhere else. 5 star service every time. More
by BobP
Employees Worked With
Richard Bird
October 31, 2019
Professional, Prompt Attention. Personnel always greet you in a professional, friendly way; straightforward with information regarding service and repairs. Waiting area is extremely Personnel always greet you in a professional, friendly way; straightforward with information regarding service and repairs. Waiting area is extremely clean, as is the entire dealership. More
by Larry T
Employees Worked With
Service Manager and Service Advisor greeted me as drove in.
October 30, 2019
Purchase of used vehicle We were please with Gino the finance mgr as the way he handled all the required paperwork. We also were please with the sales person Jessica We wou We were please with Gino the finance mgr as the way he handled all the required paperwork. We also were please with the sales person Jessica We would recommend this dealer to friends . More
by Mike
Employees Worked With
Geno
October 29, 2019
Great Experience Went in to get my car serviced and had a great experience. I quickly received the help I needed and everyone was friendly. I didn't have to wait too l Went in to get my car serviced and had a great experience. I quickly received the help I needed and everyone was friendly. I didn't have to wait too long and was informed about everything regarding my car service. More
by kcan
Employees Worked With
Keith
October 29, 2019
As usual, the staff was professional. The service rep Rich listened to my concerns and addressed the problem. Service was provided as promised and cost were as quoted. Rich listened to my concerns and addressed the problem. Service was provided as promised and cost were as quoted. More
by tootlumy61
Employees Worked With
Rich
