Acura of Berlin

First oil change and best service I ever had. Loved that they washed and vacuumed my car too. Also answered some questions I had and showed me how to use some of the functions in the car. they washed and vacuumed my car too. Also answered some questions I had and showed me how to use some of the functions in the car. More

Very easy to deal with. Go out of their way to accommodate you. Timely service and keep to your time restraints. Very clean waiting area. Friendly and knowledgeable staff. accommodate you. Timely service and keep to your time restraints. Very clean waiting area. Friendly and knowledgeable staff. More

Excellent service As usual (for the last 20 years, 2 cars). Clean, efficient, polite. Steve is excellent. This is the only car dealer that hasn’t annoyed me. It is As usual (for the last 20 years, 2 cars). Clean, efficient, polite. Steve is excellent. This is the only car dealer that hasn’t annoyed me. It is why I bought another Acura when the other one got too old. I would buy a new Acura if you made a smaller car. In loved my Integra. The SUV’s are too big. I can’t reach or see over the dashboard. I had an Integra and now have a TSX. More

Had a great experience! I had a great experience with Acura of Berlin. Rich provided excellent customer service and answered all my questions and concerns with great profess I had a great experience with Acura of Berlin. Rich provided excellent customer service and answered all my questions and concerns with great professionalism. He was very polite and informative of what was needed to be addressed on my vehicle. More

Professional Service Stephen Kuchman provided very professional customer service while I had my car serviced. He was polite, helpful and went over and above in terms of b Stephen Kuchman provided very professional customer service while I had my car serviced. He was polite, helpful and went over and above in terms of being helpful to me. I am pleased with my experience at this Dealership. All my interactions have been positive and it is obvious that this dealership differentiates itself by being focused on Excellence in its Customer Service. More

Third time purchasing a new Acura here and each time has been a pleasure! Simple, easy and the new facility is fantastic! Have had my Acura’s serviced here over the last 15 years with no complaints. been a pleasure! Simple, easy and the new facility is fantastic! Have had my Acura’s serviced here over the last 15 years with no complaints. More

Your staff were all great! From the time driving in to the service bay and until leaving your facility Efficient explained what the vehicle needs the service bay and until leaving your facility Efficient explained what the vehicle needs More

Excellent Experience There are some times when I wish there were more than 5 stars to reflect my experience and this is one of them. From my first call to inquire about p There are some times when I wish there were more than 5 stars to reflect my experience and this is one of them. From my first call to inquire about purchasing a New RLX I was impressed. Ludney Derosiers was professional, he did what he said he was going to do when he said he would do it. He gave me fair pricing and kept his word throughout the process with no surprises. Ludney had a very nice way about him : low key, customer service focused and professional. After talking with him I really had no desire to get information from other dealers I felt comfortable. Then He partnered with Larissa Hartline for the test drive and technical overview of the car. Larissa was enthusiastic , knowledgeable , continued to go over and above, and was extremely customer service focused. We had test driven a number of other cars at other dealerships and there was no one that could compare to her in terms of personable service and expertise. After my experience I was very comfortable purchasing the car which by the way is also awesome and very well designed having all features I was looking for. We worked with Geno to do the paper work and he was extremely organized and also very personable so even the paperwork went smoothly. The General Manager , Tony Braglia was also very helpful and offered his help in the future ...I had a quick stop in the Service Center and the Service Center seemed spotless, the Service technicians gave me quick and efficient service. So I will have my car serviced here in the future because I feel that this dealership is a cut above other dealerships that I have experienced because they seem to be motivated by exceeding their customers expectations. I see this type of service once in a while ( At The Four Seasons for example) but I was not expecting such a positive experience as I had purchasing my car. I would not hesitate to purchase here again and I am looking forward to a long term relationship with this dealership. They are doing something very right here!!! More

Shifty Situation Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the Our 2017 MDX was shifting a little weird, so we called into the service department and spoke to Shawn. He had my wife come in and they test drove the vehicle and it drove fine. I was not satisfied, so I requested to have it scanned and Shawn said bring it down. We had it scanned and found no error codes. During this whole process we were treated very professionally and was given an assurance that the incident was documented and to bring it back if the issue comes back. More

B123 for 2012 RDX I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% di I had a B123 service done on my 2012 RDX. Jason checked me in and gave me unexpected discounts using coupons in your system. He also gave m e a 10% discount on a part without a coupon because I am a regular customer. The work was done sooner than I expected and I was very pleased with the whole experience. Thank you! More