Acura of Berlin

Treated me like family Jim pompei was good to me from beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never f beginning to end. He didn’t try to force anything on me. I’d highly refer. I’ve had a lot of cars in my life and this was the first time I’ve never felt pressured, and that was big with me. More

My experience with this dealership gets better with each lease. I have lost count of how many cars we have leased with them over the years. We recently moved to Hilton Head Island. After visiting the nea lease. I have lost count of how many cars we have leased with them over the years. We recently moved to Hilton Head Island. After visiting the nearest dealership in Savannah, GA, we immediately investigated whether a car purchase back in CT was possible despite living over 900 miles away. We were assigned Erica Casey and never felt pressured to purchase anything we didn't want, such as window etching or other car care products. She understood those things turned me off. Despite the car supply chain delays, she proactively updated me on the status and surprised me when the car arrived early. Extremely comfortable with the transaction and all pre- and post-transaction communication. Erica and her manager, Larissa, will keep me returning for future personal and business leases. More

Clean, staff is friendly and welcoming. Kids friendly. The sale representative walked me through the process Kids friendly. The sale representative walked me through the process More

Great customer service! ! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car. ! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car. More

Jim the sales guys very helpful full with me needs when it came purchasing my car it came purchasing my car More

Erica was a pleasure to work with and was able to find the car we wanted in a timeframe that worked for us! the car we wanted in a timeframe that worked for us! More

Friendly staff, Erica was Awesome felt comfortable with the whole experience Will recommend to all my friends the whole experience Will recommend to all my friends More

Very easy process…from the online appointment setting; to the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. the night drop off; the quick assessment and call back; and finally the pick up. Staff was always respectful. More

Erica is a knowledgeable, responsive and professional salesperson. She knows what she is selling and what she can offer. salesperson. She knows what she is selling and what she can offer. More

Erica was a pleasure to work with on this purchase. Considering the order was placed in 11/21, she kept me updated on status. As we approached delivery, her communication and professionalism was excel Considering the order was placed in 11/21, she kept me updated on status. As we approached delivery, her communication and professionalism was excellent. At delivery, she was very patient in walking me through all of the car’s features. Erica is a Pro. More