Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
976 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
Contact Dealership
View Awards

224 Berlin Turnpike

Berlin, CT

06037

Directions

By Type

Showing 976 reviews

June 20, 2023

Jessica was very helpful with scheduling and keeping me informed of status. 3 more words! 15! More

by DSKOVRAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Jun 22, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

June 17, 2023

Great customer service. Took care of all of my issues. I highly recommend them to my friends and family. More

by juanmedina8099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hastey
Report | Print
Jun 19, 2023 -

Acura of Berlin responded

Thank you, Juan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

June 16, 2023

Easy to schedule, get in and out and the people are courteous and do a fine job on servicing our car. More

by lynchaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

Thank you so much for your kind words for Keith, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

June 16, 2023

very frustrating experience. what i was saying was not taken serious at all. felt like no one cared about my problem More

by s.mustabasic
Recommend Dealer
No
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jun 20, 2023 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Braglia General Manger 860-829-3780

June 16, 2023

First time using the service dept. Team was informative, good communication and completed car on time More

by cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

June 16, 2023

I find Keith to be a wonderful service representative. He is an outstanding representative of your organization More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

Bob, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

June 16, 2023

Clean establishment, professional staff, dog friendly, fixed my car on the first visit. Thank you More

by kd63impala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

June 16, 2023

Excellent service the atmosphere is phenomenal love coming to get my service done thank again More

by AMORGAN1876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Keith was able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

June 15, 2023

ALWAYS FAJTASTIV AND INFORMATIVE & HONEST! Always Fantastic and Informative and Honest! Im confident when i speak to amy service person that im getting the right and exact information More

by Zitad70
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jun 15, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and our team. Please don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

June 14, 2023

No issues with the dealership. Everyone was professional and easy to get my car scheduled for service. More

by dallenpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Jun 15, 2023 -

Acura of Berlin responded

Thank you! Jessica and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

1
...
50
51
52
...
98