Acura of Berlin

This dealership has provided constant and superior service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which giv service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which gives me time to prepare for large maintenance expenses such as a timing belt or tire replacement. The interaction with the service department is friendly an professional. More

Worst car buying experience ever. I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then asked that they do not run my credit through multiple banks and that I only authorize my credit to be ran through the current bank that I have my car with already. They agreed and I was asked to give a $3500 deposit and to come back the next morning with the other $3500. 30 mins later I get a call from the sales guy saying to come back in the morning with an additional $6800. While he was asking me to come back with more money I started getting notifications that my credit was ran through 4-5 different banks. I told the sales rep I will not be coming back with no more money and to give me my money back. That was August 29th it is now September 12 and I still have not gotten my money back. Then I called on sept 7th to speak with a manager regarding my refund just to get met with an attitude by her and then be told that I couldn’t come to “her dealership” because there won’t be any fights at “her dealership”. When asked who was fighting ? I want the money that I spent for a service I didn’t receive. She says we will mail it and then hangs up in my face. This place is bad business and I know that I could’ve picked the check up on site but instead to further inconvenience me they decide to mail it. Now here I am 2 weeks later still waiting for the money they took in 5 mins. I don’t know what shady illegal business they have going on but my $3500 shouldn’t be used to do it! I want my money back before I pursue legal action. More

The dealership is comfortable, clean and very well organized. The bathrooms were clean as well organized. The bathrooms were clean as well More

They are very welcoming, respectful, and pleasant. They provided fast service and provided detailed feedback of the service. They provided fast service and provided detailed feedback of the service. More

I’ve brought my car to this location three times for service. I was told one thing on one occasion then when the car went back for the things it needed seemed like no one knew of what I was told would b service. I was told one thing on one occasion then when the car went back for the things it needed seemed like no one knew of what I was told would be done. Very poor communication. Also I was told parts needed to get ordered and I would receive a call to schedule which I never did. I called for 2 weeks and no one ever called me back. I finally got a hold of someone to schedule the visit then things I was told would be done all of a sudden was new news. Management is lacking and communication is poor. More

Good customer service! The staff is friendly and professional. I am so happy that I purchased my car from this dealership. The staff is friendly and professional. I am so happy that I purchased my car from this dealership. More

Best car dealership and service in Berlin, CT. People who work there are extremely pleasant!!! Always nice to go to place you want to always come back to. People who work there are extremely pleasant!!! Always nice to go to place you want to always come back to. More

It has been a pleasure doing business with this dealership this is the third car that l have purchased from them always felt l came out on top service is fantastic dealership this is the third car that l have purchased from them always felt l came out on top service is fantastic More

Great service Attentive great feedback Helpful and accommodating I highly recommend them for all service accommodating I highly recommend them for all service More

The representatives are very knowledgeable, helpful and courteous. We have purchased two vehicles from the dealership due to excellent service provided in sales and maintenance. courteous. We have purchased two vehicles from the dealership due to excellent service provided in sales and maintenance. More