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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,051 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,051 reviews

September 19, 2023

I felt the dealer said what they stated. This is very important to me to avoid back and forth. More

by Stepet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Sep 20, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

September 19, 2023

Upon entering the dealership until completing the purchase of my new vehicle I feel like I dealt with friendly and knowledgeable people at Acura of Berlin. Robert who I had the honor of dealing with More

by DCowen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Gonzalez
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Sep 20, 2023 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Tony Braglia General Manger 860-829-3780

September 19, 2023

My service visit went great! They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on wha More

by CTGIRL2002M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Diyan Sheikh
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Sep 20, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jessica. We're glad to hear she delivered such a great experience! Tony Braglia General Manger 860-829-3780

September 18, 2023

This Acura location never disappoints. The staff is always super friendly and jobs get done in a timely manner. More

by CELYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Sep 18, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

September 16, 2023

Unfortunately I didn't receive the support that I needed. Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, More

by adaorable56
Recommend Dealer
No
Employees Worked With
Keith Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Sep 18, 2023 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rich Bird Service Manager 860-829-3786

September 14, 2023

Very helpful got text and call about car next day. Very helpful with info and when car would be ready More

by john.kawecki2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 15, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again! Tony Braglia General Manger 860-829-3780

September 13, 2023

Price was reasonable however they told me repair takes an hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiti More

by Jnv2306
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 14, 2023 -

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Tony Braglia General Manger 860-829-3780

September 13, 2023

Great customer service every time! The speedy service for which I got was efficient and not a hassle. More

by CassandraMoree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 14, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Cassandra, for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

September 12, 2023

Muy buena atención , el personal es muy servicial y amable No se olviden de poner las galletitas More

by Ismael
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

September 12, 2023

Good Communication and very polite! they also took care of my vehicle needs and made sure it was in good condition! More

by ADIELPAREDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Sep 13, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

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